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Lou Bachrodt Auto Mall

Rockford, IL

4.7
2,163 Reviews

7070 Cherryvale N Blvd

Rockford, IL

61112

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Showing 2,163 reviews

February 12, 2022

Sam Ferrille, Fil, and the entire staff at Lou Bachrodt were all very helpful and patient with us through the whole process. From the test drive, explaining the financing options, the warranty options and More

by Jay Jenson
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fil Sotomayor, Sam Ferrille, Eric Scharlow
Feb 28, 2022 -

Lou Bachrodt Auto Mall responded

This is music to our ears Jay! Buying a new car is a big deal and we know a lot has changed in 20 years. That's exactly why we strive to ensure you have all the info to make the best decision for you. Learning all the fun new features isn't a bonus, it's part of making sure you get the most out of your new Buick. Thank you so much for taking the time to share your 5 star experience with Sam, Fil, and the team here at Lou Bachrodt. Enjoy your new Buick! Sincerely, Charlie Hansmeyer, General Manager charlie.hansmeyer@bachrodt.com

February 10, 2022

Nate was very friendly and great to work with. He answered all of my questions and gave me all the information I needed to feel confident in my purchase. I will definitely be recommending this dealer More

by Kevin
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nate Groebner
Feb 11, 2022 -

Lou Bachrodt Auto Mall responded

Ensuring you're 100% happy with your purchase is our goal Kevin! It's fantastic to see that Nate and the team were able to make your Bachrodt Buying experience a great one. Thank you for sharing your 5 star review. Sincerely, Charlie Hansmeyer, General Manager charlie.hansmeyer@bachrodt.com

February 10, 2022

Along with the sales person and Mike Papa who is the used car manager we came to an agreement and was treated very well highly recommend Lou bachrodt More

by sam.ferrille73
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Ferrille, Mike Papa
Feb 11, 2022 -

Lou Bachrodt Auto Mall responded

Fantastic news! Thanks Sam for sharing your experience with Used Car Manger, Mike Papa and the team here at Lou Bachrodt. Enjoy your new vehicle. Sincerley, Charlie Hansmeyer, General Manager charlie.hansmeyer@bachrodt.com

February 10, 2022

I worked with Adam, he did a great job helping me find an SUV, see him if you are in the market More

by Brian Tippman
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shain Bono, Adam Dokken
Feb 11, 2022 -

Lou Bachrodt Auto Mall responded

Awesome to hear that Adam and the team were able to make your buying story a great one! Thank you for taking the time to share your 5 star experience. Sincerely, Charlie Hansmeyer, General Manager charlie.hansmeyer@bachrodt.com

February 09, 2022

It was a great experience. It is known that buying a car can be a stressful situation, but Sam Ferrille make it easy and stressful. I appreciate his passion at doing the right thing and making me feel comfo More

by Sabrinagulley
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Ferrille
Feb 11, 2022 -

Lou Bachrodt Auto Mall responded

A new vehicle is BIG deal and we strive to ensure you're 100% comfortable with your decision. It's fantastic to see that Sam and the team were able to make your Bachrodt Buying experience hassle-free! Thank you for taking the time to share your 5 star experience. Sincerely, Charlie Hansmeyer, General Manager charlie.hansmeyer@bachrodt.com

February 09, 2022

Sam was easy to work with and very friendly, I really appreciated how he went through the vehicle and showed me how to use all the gadgets I wasn't used too More

by thecd7
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Ferrille, Eric Scharlow
Feb 11, 2022 -

Lou Bachrodt Auto Mall responded

Learning how to use all the fun new features is part of the Bachrodt Buying experience! Hassle-free is the way to be, right?! Thank you for taking the time to share your 5 star experience with Sam and the team. Enjoy your new Chevy! Sincerely, Charlie Hansmeyer, General Manager charlie.hansmeyer@bachrodt.com

February 09, 2022

Great dealership. Great People. Please come and see Tyler, and he will help you with your VW needs. More

by Howard Roseman
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Watts
Feb 11, 2022 -

Lou Bachrodt Auto Mall responded

Hassle free is the way to be, right?! Thank you for sharing your 5 star experience with Tyler and the team here at Lou Bachrodt VW! Don't hesitate to reach out if you have any further questions about your new VW. Sincerely, Naim Sabir, Imports Manager n.sabir@bachrodt.com

February 09, 2022

Jacob is a wonderful person and a great sales person. Definitely come here for your VW's. More

by Howard Roseman
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jacob Pickett
Feb 11, 2022 -

Lou Bachrodt Auto Mall responded

Thank you for sharing your 5 star experience with Jacob and the team! Enjoy your new VW. Sincerely, Naim Sabir, Imports Manager n.sabir@bachrodt.com

February 08, 2022

great experience!!! Could not be happier. Chuck Panos was a pleasure to work with and I am the proud owner of my first NEW car. Thanks to everyone! More

by rhiannon114
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
chuck panos
Feb 11, 2022 -

Lou Bachrodt Auto Mall responded

A new car is a BIG deal. Especially when it's a BMW! Thank you for taking the time to share your experience with Chuck and the team here at Lou Bachrodt BMW. Enjoy your NEW car. Sincerely, Naim Sabir, Imports Manager n.sabir@bachrodt.com

February 08, 2022

We just leased our third GMC Terrain from Joe Luy at Lou Bachrodt Chevrolet Buick GMC. We love our Terrain!! And Joe is by far THE BEST!! He answers any questions that we have and gives us all the informa More

by Rittnazzi
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Luy
Feb 11, 2022 -

Lou Bachrodt Auto Mall responded

Thank you so much Jeff! Both for your continued business and for taking the time to share your 5 star experience with us. We're very thankful to have Joe as part of the Bachrodt family. Enjoy that new Terrain! Sincerely, Charlie Hansmeyer, General Manager charlie.hansmeyer@bachrodt.com

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