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Lou Bachrodt Auto Mall

Rockford, IL

4.7
2,163 Reviews

7070 Cherryvale N Blvd

Rockford, IL

61112

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Showing 2,163 reviews

February 27, 2022

I've bought many new cars in my life but I've never had a better purchase experience than at Lou Bachrodt. I dealt with Chuck Panos, Charlie Hansmeyer, and the financial manager Bill Rusch. They gave me a ve More

by autosoldier
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chuck Panos, Charlie Hansmeyer , Patrick Bachrodt, Charlie Hansmeyer, Bill Rusch
Feb 28, 2022 -

Lou Bachrodt Auto Mall responded

Buying a car should be fun so we make it hassle-free! Thank you so much for taking the time to share your experience with the team. Enjoy that new BMW! Sincerely, Naim Sabir, Imports Mangaer n.sabir@bachrodt.com

February 26, 2022

Purchased a 2022 Traverse and worked with Joe Luy. He was patient as decisions were being made and went above and beyond with excellent service. More

by Mawand92
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Luy
Feb 28, 2022 -

Lou Bachrodt Auto Mall responded

We strive to ensure you have the the info necessary to make the right decision for you! That means no pressure to buy. Just answers! Great to hear Joe was able to do just that during your recent visit. Thank you so much for taking the time to share your 5 star experience. Enjoy that new Traverse! Sincerely, Charlie Hansmeyer, General Manager charlie.hansmeyer@bachrodt.com

February 26, 2022

Papa and adam were absolutely awesome! Great people and great service! Highly recommend this superb team! More

by Ethan
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Dokken, Mike Papa
Feb 28, 2022 -

Lou Bachrodt Auto Mall responded

Thank you so much for your kinds words Ethan! Enjoy that new VW. Sincerely, Charlie Hansmeyer, General Manager charlie.hansmeyer@bachrodt.com

February 23, 2022

I just wanted to mention how great my experience was at Bachrodt Chevrolet. Everyone was super helpful. Bill Rusch in finance was outstanding in the way he worked. He was a real rockstar!! He worked well a More

by Aelardee
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charlie Hansmeyer, Bill Rusch
Feb 28, 2022 -

Lou Bachrodt Auto Mall responded

There are a lot of boxes to check when it comes time to finance a new vehicle. It's great to hear that Bill made the process go as smoothly and quickly as possible during your recent visit. Thank you so much for taking the time to share your 5 star experience with Bill and the team. Sincerely, Charlie Hansmeyer, General Manager charlie.hansmeyer@bachrodt.com

February 21, 2022

Shain was awsome I would recommend him to friends family extremely happy with my experience More

by James Dean
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shain Bono
Feb 28, 2022 -

Lou Bachrodt Auto Mall responded

Fantastic news James! Thank you so much for taking the time to share your Bachrodt Buying Story. Enjoy that new Chevy! Sincerely, Charlie Hansmeyer, General Manager charlie.hansmeyer@bachrodt.com

February 19, 2022

Finally a car dealer who actually makes a customer feel important and satisfied. If you're looking for a car and need a place to go, take the Muse's advice, and go see Joe! More

by Pmuse777
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Luy, Bill Rusch
Feb 28, 2022 -

Lou Bachrodt Auto Mall responded

Thank you for the glowing recommendation Muse! Exceptional customer service is our top priority because buying a new car is a big deal and should be fun. It's wonderful to hear that Joe and the team were able to make your visit a great one. Enjoy your new Chevy! Sincerely, Charlie Hansmeyer, General Manager charlie.hansmeyer@bachrodt.com

February 18, 2022

We purchased our 3rd vehicle from Al Luna at Low Bachrodt we do apreciate the friendliness and professionalism of my salesman and the rest of the team. More

by Jaimealopezb
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Al Luna, Fil Sotomayor, Bill Rusch
Feb 28, 2022 -

Lou Bachrodt Auto Mall responded

Thank you for your continued loyalty and for taking the time to share your experience with Al and the team. Enjoy your new GMC! Sincerely, Charlie Hansmeyer, General Manager charlie.hansmeyer@bachrodt.com

February 16, 2022

I have purchased many vehicles from Lou Bachrodt since 2010. Sam F. was the second person I purchased cars from(first person no longer worked there). I wish that every dealership could have Sam, because More

by Hockeymom2
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fil Sotomayor, Sam Ferrille, Courtney Karau, Eric Scharlow
Feb 16, 2022 -

Lou Bachrodt Auto Mall responded

That's amazing to hear! We're all about finding the right vehicle and deal for you. Hassle free with no pressure to buy what you're not comfortable with. Sounds like Sam continues to deliver an exceptional buying experience for you and your family. Thank you so much for taking the time to share! Enjoy your new GMC. Sincerely, Charlie Hansmeyer, General Manager charlie.hansmeyer@bachrodt.com

February 14, 2022

Naim is a great manager who knows how to treat his employees, and is a great human being overall. More

by Howard Roseman
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Naim Sabir
Feb 28, 2022 -

Lou Bachrodt Auto Mall responded

Thank you so much for the glowing review Howard! We love having Naim on the team. Sincerely, Charlie Hansmeyer, General Manager charlie.hansmeyer@bachrodt.com

February 13, 2022

Just a Big Thank you to Joe Luy at Lou Bachrodt Auto Mall. Great Experience! Lorrie Dunkin More

by Twin 2
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Luy
Feb 28, 2022 -

Lou Bachrodt Auto Mall responded

Exceptional customer service is our top priority and it's wonderful to hear that Joe and the team were able to make your Bachrodt Buying Story a great one. Thank you so much for sharing! Enjoy your new VW. Sincerely, Charlie Hansmeyer, General Manager charlie.hansmeyer@bachrodt.com

Mar 01, 2022 -

Twin 2 responded

Thanks to Joe and the team there, I'm enjoying my new Volkswagen Jetta! I would recommend Lou Bachrodt For your next car. Thanks Lorrie

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