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Lou Bachrodt Auto Mall

Rockford, IL

Overview
Reviews
4.7
2,163 Reviews
Call Dealership (815) 332-3000
View Awards

7070 Cherryvale N Blvd

Rockford, IL

61112

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Showing 2,163 reviews

March 15, 2022

Dealership was clean. Everyone we dealt with was very friendly. My husband started on the phone with Missy and got transferred to Sam and we ended up purchasing a 2022 C More

by pgammon_61
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Missy, Sam Ferrille, Bill Rusch
Report | Print
Mar 15, 2022 -

Lou Bachrodt Auto Mall responded

And just in time for Spring too! We love being able to pair unique vehicles with their perfect match. Thank you so much for sharing your Bachrodt Buying Story with Sam and the team. Enjoy that new Camaro! Sincerely, Charlie Hansmeyer, General Manager charlie.hansmeyer@bachrodt.com

March 14, 2022

Easy experience. No nonsense or unwanted upwelling. Enjoyed working with Sam and would recommend to friends and family. More

by Lloyd.mccumber
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Ferrille
Report | Print
Mar 15, 2022 -

Lou Bachrodt Auto Mall responded

Great news Lloyd! We strive to find you exactly what you need. Nothing more. Nothing less. Thank you so much for sharing your Bachrodt Buying story with Sam and the team. Enjoy your new GMC! Sincerely, Charlie Hansmeyer, General Manager charlie.hansmeyer@bachrodt.com

March 14, 2022

Everything went smooth with my car purchase Al Luna took all the necessary time to show me different vehicles and find the right one for me, thanks Al and Lou Bachrodt personal. More

by mlazcano1969
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Al Luna, Fil Sotomayor
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Mar 15, 2022 -

Lou Bachrodt Auto Mall responded

We know you car purchase is a big deal. That's why we're not about selling you a car, we're about helping you find the right car for you! Wonderful to hear that Al and the team were able to do just that. Enjoy your new GMC! Sincerely, Charlie Hansmeyer, General Manager charlie.hansmeyer@bachrodt.com

March 14, 2022

John was so kind and respectful and knowledgeable! ! I look forward to a great working relationship with him. Great work John!! More

by stevenjry
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Schopf
Report | Print
Mar 15, 2022 -

Lou Bachrodt Auto Mall responded

Thank you Steven for taking the time to share such kind words about John and the team here at Lou Bachrodt. Now you're officially family! Enjoy that new GMC. Sincerely, Charlie Hansmeyer, General Manager charlie.hansmeyer@bachrodt.com

March 11, 2022

Very helpful they went above and beyond to make the deal as easy as possible. More

by Mjcruz219
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Schopf
Report | Print
Mar 15, 2022 -

Lou Bachrodt Auto Mall responded

Buying a car should be fun, right?! That's why we strive to make the process easy! Wonderful to hear the team was able to do just that. Thank you for sharing your 5 star experience. Enjoy your new Chevy! Sincerely, Charlie Hansmeyer, General Manager charlie.hansmeyer@bachrodt.com

March 10, 2022

The greatest dealership I've been too. Michael is an amazing sales man and I will continue to shop here if he's here More

by navamirella24
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Hall
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Mar 15, 2022 -

Lou Bachrodt Auto Mall responded

A top notch team makes a huge difference when it comes to exceptional customer service. Wonderful to hear that Michael was able to make your buying story a great one. Enjoy that new VW! Sincerely, Naim Sabir, Imports Manager n.sabir@bachrodt.com

March 09, 2022

Mike Papa and Al Luna really went the extra mile to make my new car purchase a great experience! All my thanks to these two gentlemen for taking such great care of us! I would highly recommend Lou bachrod More

by annjanetteandgreg
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Al Luna, Mike Papa, Bill Rusch
Report | Print
Mar 15, 2022 -

Lou Bachrodt Auto Mall responded

Thank you so much for the glowing review! We strive for exceptional customer service so it's a wonderful treat to hear when our team delivers just that. Enjoy your new GMC! Sincerely, Charlie Hansmeyer, General Manager charlie.hansmeyer@bachrodt.com

March 07, 2022

Mark Webster was awesome to work with! Got me a very good price on a certified Chevy Malibu! More

by Todd.Lentz
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Webster
Report | Print
Mar 15, 2022 -

Lou Bachrodt Auto Mall responded

That's great to hear Todd! Thank you so much for taking the time to share your 5 star experience with Mark and the team. Enjoy your new Chevy! Sincerely, Charlie Hansmeyer, General Manager charlie.hansmeyer@bachrodt.com

March 05, 2022

I received a fair deal and good service. The dealership is responsive and welcoming. I will be a return customer. More

by greenleelucas
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Schopf
Report | Print
Mar 15, 2022 -

Lou Bachrodt Auto Mall responded

Two key things for a great buying experience. Thank you for sharing yours! Here's hoping next time we can earn that 5th star. Enjoy your new GMC! Sincerely, Charlie Hansmeyer, General Manager charlie.hansmeyer@bachrodt.com

March 05, 2022

Great experience. Very easy process. Mark Webster was great. Very helpful. I will definitely buy here again. Love my new car! More

by arianme1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Webster
Report | Print
Mar 15, 2022 -

Lou Bachrodt Auto Mall responded

Thank you so much for sharing your 5 star experience with Mark and the team! Wonderful to hear you're still loving your new Buick. Enjoy it! Sincerely, Charlie Hansmeyer, General Manager charlie.hansmeyer@bachrodt.com

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