Lou Bachrodt Auto Mall

WORST EXPERIENCE EVER!!!! Took days to buy our used VW, paperwork was never ready when we asked it to be (after all the details were worked out and we agreed on the purchase), they had to bring us the pape paperwork was never ready when we asked it to be (after all the details were worked out and we agreed on the purchase), they had to bring us the paperwork to sign in WI afer 3 days of not having stuff ready. Car was supposdly detailed although we found trash in the seat backs, stains and marks on the plastic around the interior. Maybe if we were buying a Corvette or a BMW we would have had better service but we bought a used VW so I guess it's not important to them. I would never send anyone to them to buy a car! Save yourself a lot of frustrations and go elsewhere! More

Courtney has helped me so much with my VW Cabrio and has made me understand what has to be fixed and made ever time coming in a joy! She is the Best! Thanks COurtney made me understand what has to be fixed and made ever time coming in a joy! She is the Best! Thanks COurtney More

This was by far the best car buying experience I've ever had. Clyde Mooney (salesman)was one of the most helpful & considerate people I've ever met. Everyone that I dealt with was friendly helpful. I will had. Clyde Mooney (salesman)was one of the most helpful & considerate people I've ever met. Everyone that I dealt with was friendly helpful. I will definitely recommend the dealership as well as Clyde to anyone looking for a new vehicle. More

We were looking for a used SUV when we drove onto the lot. The first person we encountered was SL Purvis. He greeted us with a friendly hello and asked how he could help. We looked at a 2009 Chevy Traver lot. The first person we encountered was SL Purvis. He greeted us with a friendly hello and asked how he could help. We looked at a 2009 Chevy Traverse but ended up purchasing a 2011 model Traverse instead. Both SL and Mike listened to what we were looking for and at no time did they pressure us or try to steer us to a differenct vehicle. Their professionalism and sincere attitude is probably the main reason we purchased from the Bachrodt dealership. You should be proud to have them working for you. Their follow-up after we purchased the vehicle to ensure every thing was working properly and we understood the different things on the vehicle, such as how to fold down the seats, was excellent. Thanks, Bill & Linda Rohlman More

After dealing with my old VW dealer and Service Consultant T.C. near Hollywood, I was less than thrilled when my Passat started making a lumpy noise on the passenger side front wheel and I also not Consultant T.C. near Hollywood, I was less than thrilled when my Passat started making a lumpy noise on the passenger side front wheel and I also noticed a leak. Moving recently into the Rockford Area, I opted for Lou Bachrodt and I can definitely say working with Matt Pease was a much more pleasurable experience. Not only did he throughly answer all of my questions but took me back to the service area to show me what was required. I was surprised at how fast it was in and out of there for just a faulty plastic hose and strut. He did everything possible to present a relaxed and no pressure sales technique. Lou Bachrodt is indeed fortunate to have a person of his caliber as an employee. Thanks Again! Walter Harrison Rockton, IL More

Courtney was great in explaining the new service for oil changes etc. at Bachrodt Chevrolet. I have been dealing with Bachrodts for years and always reccommend them. Keep up the excellent work. changes etc. at Bachrodt Chevrolet. I have been dealing with Bachrodts for years and always reccommend them. Keep up the excellent work. More

We only buy our vehicles from Lou Bachrodt because of our salesman Joe Luy because he tells us what the price is and there is never any pressure or haggling and after we have purchased the vehicle if we have salesman Joe Luy because he tells us what the price is and there is never any pressure or haggling and after we have purchased the vehicle if we have any kind of problem he is there to help with getting it fixed. Then when we take it to the service dept Courtney Karau is always very helpful and prompt with getting the vehicle's issue taken care of and she calls you as soon as it is fixed. You couldnt ask for more. More

Just drove in -- hadn't purchased car there -- airbag light was on -- didn't even have an appt. - found there was a recall -- they did the work, did it quickly, professionally -- will return to buy a new light was on -- didn't even have an appt. - found there was a recall -- they did the work, did it quickly, professionally -- will return to buy a new car More

Customer service was EXCELLENT. Eric and George went above and beyond all expectations. They met every need as well as every request. Have definitely recommended them to others! The service department above and beyond all expectations. They met every need as well as every request. Have definitely recommended them to others! The service department met every request as well and got us in immediately to take care of concerns. More

Excellent customer service!! It has been a few months since my last visit but I will be back soon for my next service. The people are friendly and helpful and the work done is of top quality. Courtney since my last visit but I will be back soon for my next service. The people are friendly and helpful and the work done is of top quality. Courtney was very helpful and I would highly recommend the service department at Lou Bachrodt. More