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Lou Bachrodt Auto Mall

Rockford, IL

Overview
Reviews
4.7
2,160 Reviews
Call Dealership (815) 332-3000
View Awards

7070 Cherryvale N Blvd

Rockford, IL

61112

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Showing 2,160 reviews

April 29, 2022

Adam helped me get out of my truck and into a 2022 Tahoe, thanks again Adam More

by Jtj19698
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fil Sotomayor, Adam Dokken
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May 03, 2022 -

Lou Bachrodt Auto Mall responded

Thank you for taking the time to share your experience with Adam and the team. Enjoy your new Chevy! Sincerely, Charlie Hansmeyer, General Manager charlie.hansmeyer@bachrodt.com

April 29, 2022

I came to ask a question about an oil level check light, and Lionel came out, answered my questions, checked the computer and gave me additional answers and information. And he is now in the BMW building, More

by gheiden65
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Lionel Vil
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May 03, 2022 -

Lou Bachrodt Auto Mall responded

Exceptional customer service is one of our top priorities. That means we're here long after your purchase! Wonderful to hear Lionel delivered just that. Thank you so much for sharing your experience with our Imports team! Sincerely, Naim Sabir, Imports Manager n.sabir@bachrodt.com

April 26, 2022

I really appreciated Al’s approach, he was not pushy and really helped us explore possible Options. More

by jessdevo
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Al Luna
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May 03, 2022 -

Lou Bachrodt Auto Mall responded

That's fantastic to read Jess! Finding the right vehicle for you is more important than rushing a vehicle purchase you may regret. That's why we strive to give you all the info you need to make the decision that is best for you. Sometimes it's the complete opposite of what you came in for! Thank you so much for sharing your experience with Al and the team, enjoy your new Chevy! Sincerely, Charlie Hansmeyer, General Manager charlie.hansmeyer@bachrodt.com

April 24, 2022

Excited that there was more than enough inventory for me to find a great vehicle! Al was very patient with me and made sure he did not rest until I got something I wanted! Fil also did great by giving reali More

by B. Addison
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Al Luna, Fil Sotomayor
Report | Print
May 03, 2022 -

Lou Bachrodt Auto Mall responded

Thank you for taking the time to share your experience with Al and the team. Buying a new vehicle is a big deal. That's exactly why our goal is to make the process fun and hassle-free. Wonderful to hear the team was able to do just that. Sincerely, Charlie Hansmeyer, General Manager charlie.hansmeyer@bachrodt.com

April 21, 2022

We absolutely love our Jetta and the service received at Lou Bachrodt. Lionel and Barb were very helpful and made sure I was comfortable and knowledgeable with our new purchase. Very thankful for their he More

by nicholelwaters
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lionel Vil, Barb Madisen
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May 03, 2022 -

Lou Bachrodt Auto Mall responded

A new car is no fun if you don't know how to use it! We're here, even after your purchase, to ensure your new vehicle is the perfect fit. Thank you for taking the time to share your experience with Barb and the team. Enjoy your new VW Jetta! Sincerely, Naim Sabir, Imports Manager n.sabir@bachrodt.com

April 16, 2022

Micheal had great customer service and was extremely quick to the point! He made this process a lot easier and stress free! More

by vito0819
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Hall
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May 03, 2022 -

Lou Bachrodt Auto Mall responded

That's exactly how buying a new car should be! Love hearing the team was able to deliver an exceptional buying experience. Thank you so much for sharing your 5 star experience with us. Sincerely, Charlie Hansmeyer, General Manager charlie.hansmeyer@bachrodt.com

April 12, 2022

Been wanting to buy a car so I came here and had great service and they worked with me to get me in the car I wanted! More

by tytb123
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Hall
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May 03, 2022 -

Lou Bachrodt Auto Mall responded

That's wonderful to read. Thank you for taking the time to share your experience with Michael and the team. Enjoy your new Chevy! Sincerely, Charlie Hansmeyer, General Manager charlie.hansmeyer@bachrodt.com

April 11, 2022

Michael was very professional and the process went smoothly. Great experience. I would recommend to anyone looking to purchase a new vehicle More

by tasha.swanson8
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Hall, Shain Bono
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May 03, 2022 -

Lou Bachrodt Auto Mall responded

Fun and hassle-free. That's what buying a new vehicle should be! Love to hear that Michael and the team were able to deliver a great experience for you. Thank you for sharing, enjoy your new GMC! Sincerely, Charlie Hansmeyer, General Manager charlie.hansmeyer@bachrodt.com

April 08, 2022

experience. Was very knowledgable and answered all our many questions. He was very curious and made our experience most enjoyable. More

by Sandpebble2
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Hall
Report | Print
May 03, 2022 -

Lou Bachrodt Auto Mall responded

Awesome to read! Thank you for taking the time to share your experience with Michael and the team. Enjoy your new GMC! Sincerely, Charlie Hansmeyer, General Manager charlie.hansmeyer@bachrodt.com

April 04, 2022

We are satisfied with the deal and service , antention and explanation they have to has thanks . More

by mariposa7120
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Schopf
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Apr 07, 2022 -

Lou Bachrodt Auto Mall responded

Thank you for taking the time to share your experience with John and the team. Enjoy your new Buick! Sincerely, Charlie Hansmeyer, General Manager charlie.hansmeyer@bachrodt.com

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