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Lou Bachrodt Auto Mall

Rockford, IL

4.7
2,163 Reviews

7070 Cherryvale N Blvd

Rockford, IL

61112

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Showing 2,163 reviews

May 06, 2022

Always finds me exactly what I’m looking for. Sam Ferrille is very knowledgeable and great to work with. More

by jmevans_2001
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fil Sotomayor, Sam Ferrille, Brian Timm, Eric Scharlow
May 06, 2022 -

jmevans_2001 responded

Always finds me exactly what I’m looking for. Sam Ferrille is very knowledgeable and great to work with

May 04, 2022

This was probably the most pleasant car purchase experience I have ever had! I hate buying cars due to the high pressure sales techniques, back and forth dickering, etc. But this time was differen More

by Jmcdo16
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Ferrille, Mike Papa, Bill Rusch
May 25, 2022 -

Lou Bachrodt Auto Mall responded

We're not like the other guys! We're here to help you find the vehicle that fits your budget and lifestyle because we know that's what matters at the end of the day. Wonderful to hear the team continues to deliver that exceptional customer service we pride ourselves on. Thank you so much for taking the time to share your 5 star experience with Sam, Mike, and the team. Enjoy your new GMC! Sincerely, Charlie Hansmeyer, General Manager charlie.hansmeyer@bachrodt.com

May 04, 2022

Sam and Mike were very helpful with helping us pick out the perfect car and listened to what we wanted, I do reccomend them highly. More

by Anthony Anderson
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Ferrille, Mike Papa, Eric Scharlow
May 25, 2022 -

Lou Bachrodt Auto Mall responded

We excel at finding the vehicle that's just right for you! Great to hear that Sam, Mike, and the team did just that during your recent visit. Thank you so much for taking the time to share your 5 star experience. Sincerely, Charlie Hansmeyer, General Manager charlie.hansmeyer@bachrodt.com

April 29, 2022

Adam helped me get out of my truck and into a 2022 Tahoe, thanks again Adam More

by Jtj19698
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fil Sotomayor, Adam Dokken
May 03, 2022 -

Lou Bachrodt Auto Mall responded

Thank you for taking the time to share your experience with Adam and the team. Enjoy your new Chevy! Sincerely, Charlie Hansmeyer, General Manager charlie.hansmeyer@bachrodt.com

April 29, 2022

I came to ask a question about an oil level check light, and Lionel came out, answered my questions, checked the computer and gave me additional answers and information. And he is now in the BMW building, More

by gheiden65
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Lionel Vil
May 03, 2022 -

Lou Bachrodt Auto Mall responded

Exceptional customer service is one of our top priorities. That means we're here long after your purchase! Wonderful to hear Lionel delivered just that. Thank you so much for sharing your experience with our Imports team! Sincerely, Naim Sabir, Imports Manager n.sabir@bachrodt.com

April 26, 2022

I really appreciated Al’s approach, he was not pushy and really helped us explore possible Options. More

by jessdevo
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Al Luna
May 03, 2022 -

Lou Bachrodt Auto Mall responded

That's fantastic to read Jess! Finding the right vehicle for you is more important than rushing a vehicle purchase you may regret. That's why we strive to give you all the info you need to make the decision that is best for you. Sometimes it's the complete opposite of what you came in for! Thank you so much for sharing your experience with Al and the team, enjoy your new Chevy! Sincerely, Charlie Hansmeyer, General Manager charlie.hansmeyer@bachrodt.com

April 24, 2022

Excited that there was more than enough inventory for me to find a great vehicle! Al was very patient with me and made sure he did not rest until I got something I wanted! Fil also did great by giving reali More

by B. Addison
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Al Luna, Fil Sotomayor
May 03, 2022 -

Lou Bachrodt Auto Mall responded

Thank you for taking the time to share your experience with Al and the team. Buying a new vehicle is a big deal. That's exactly why our goal is to make the process fun and hassle-free. Wonderful to hear the team was able to do just that. Sincerely, Charlie Hansmeyer, General Manager charlie.hansmeyer@bachrodt.com

April 21, 2022

We absolutely love our Jetta and the service received at Lou Bachrodt. Lionel and Barb were very helpful and made sure I was comfortable and knowledgeable with our new purchase. Very thankful for their he More

by nicholelwaters
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lionel Vil, Barb Madisen
May 03, 2022 -

Lou Bachrodt Auto Mall responded

A new car is no fun if you don't know how to use it! We're here, even after your purchase, to ensure your new vehicle is the perfect fit. Thank you for taking the time to share your experience with Barb and the team. Enjoy your new VW Jetta! Sincerely, Naim Sabir, Imports Manager n.sabir@bachrodt.com

April 16, 2022

Micheal had great customer service and was extremely quick to the point! He made this process a lot easier and stress free! More

by vito0819
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Hall
May 03, 2022 -

Lou Bachrodt Auto Mall responded

That's exactly how buying a new car should be! Love hearing the team was able to deliver an exceptional buying experience. Thank you so much for sharing your 5 star experience with us. Sincerely, Charlie Hansmeyer, General Manager charlie.hansmeyer@bachrodt.com

April 12, 2022

Been wanting to buy a car so I came here and had great service and they worked with me to get me in the car I wanted! More

by tytb123
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Hall
May 03, 2022 -

Lou Bachrodt Auto Mall responded

That's wonderful to read. Thank you for taking the time to share your experience with Michael and the team. Enjoy your new Chevy! Sincerely, Charlie Hansmeyer, General Manager charlie.hansmeyer@bachrodt.com

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