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Lou Bachrodt Auto Mall

Rockford, IL

4.7
2,163 Reviews

7070 Cherryvale N Blvd

Rockford, IL

61112

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Showing 2,163 reviews

July 20, 2014

Our experience Our salesman was knowledgable and courteous...he helped find the right vehicle for our needs.. Overall, an excellent sales experience. They worked wi More

by 0077brandon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Lee
Jul 21, 2014 -

Lou Bachrodt Auto Mall responded

I am happy to hear that your time spent with our sales associate was a pleasing experience. We pride ourselves on the high level of our service excellence. If you have any questions or concerns regarding your new vehicle, please come back to visit us. We are eager to see you in the future. Thanks for choosing us as your dealer! Best Regards, George Schaffner | General Manager | george@bachrodt.com

July 16, 2014

No Pressue We wanted to purchase a GMC Terrain and decided to look at Lou Bachrodt. I'm glad we did! We had Wayne Culp as our sales consultant. He was very helpf More

by patwal
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Jul 21, 2014 -

Lou Bachrodt Auto Mall responded

Congratulations on your new GMC Terrain! Thank you for taking the time to write about your experience. It is magnificent to know that Wayne and Christian were able to provide you with the pressure-free and knowledgeable service that our dealership is known for. Please feel free to call or stop by if there is anything else we can do to help you. Happy driving! Sincerely, George Schaffner | General Manager | george@bachrodt.com

July 14, 2014

GREAT No hard pressure sale just friendly service . Thank you Richard Dummer at BMW sales. Also thank you Lothan Henry for your assistance . Thank you N. More

by eastonp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JR Henry
Jul 21, 2014 -

Lou Bachrodt Auto Mall responded

Thank you for sharing your feedback with us. It is great to hear that Richard and Lothan were able to assist you on your last visit! We appreciate your kind words. If you have further automotive needs, please do not hesitate to visit us! Sincerely, George Schaffner | General Manager | george@bachrodt.com

July 11, 2014

Thank you!!! Highly recommended!! Finally made my decision to purchase my new vehicle and was so glad I decided to go to Lou Bachrodt! Wayne, my salesman, made t More

by BridgetteVintika
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 21, 2014 -

Lou Bachrodt Auto Mall responded

Bridgette, we love hearing about customers that have a great experience at our dealership! We know that buying a car is an important decision and we are proud that you chose our dealership. We look forward to working with you again in the future. Happy driving! Best Regards, George Schaffner | General Manager | george@bachrodt.com

July 11, 2014

Thank You! Thank you Josh Schneider and Jermey Weathers for all your help with my new purchase you both were great to work with! A+++ dealership easy to work wit More

by Michael Skoff
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joshua Schneider
Jul 21, 2014 -

Lou Bachrodt Auto Mall responded

Michael, thank you so much for taking the time to share your feedback with us. I am very pleased to hear that Josh and Jeremy were able to help you on your recent purchase with us. Feel free to contact us if you have any questions about your car. Enjoy! Best, George Schaffner | General Manager | george@bachrodt.com

July 11, 2014

Friendly and Helpful I went in with some questions on 4 cylinder vehicles, gas mileage, etc. Wayne answered all of my questions and was very patient and helpful. When I' More

by VanessaB1111
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 21, 2014 -

Lou Bachrodt Auto Mall responded

Thank you for writing about your visit with us! We strive to ensure that no question or concern goes unanswered, and it is encouraging to know that Wayne was able to show you dedicated and personalized service. We would love to work with you again in the future. Enjoy driving your vehicle! Best Regards, George Schaffner | General Manager | george@bachrodt.com

July 03, 2014

Best car sales person Brandon was great to work with. He gave me the time I needed and worked so hard to get me the car I wanted. He made the whole experience easy for anyo More

by brenmartinez1109
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Campbell
Jul 21, 2014 -

Lou Bachrodt Auto Mall responded

Congratulations on your brand new car! Brandon is a great asset to our team, so it does not surprise me that he was able to get you set up with the perfect vehicle. We make it a goal of ours to show you all the options and features your new car has to offer so that you are completely comfortable with your new purchase. I will be sure to pass along your praises to all our staff. We hope to see you again in the future! Regards, George Schaffner | General Manager | george@bachrodt.com

July 03, 2014

Rude!! This sales person was rude and standoffish, they made an offensive remark when telling them I would return the following day to look at and purchase t More

by civic_forlife
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
David Hauser
Jul 21, 2014 -

Lou Bachrodt Auto Mall responded

I would like to sincerely apologize for your negative experience at our dealership. We strive to provide our customers with the utmost respect and professionalism. I would appreciate the chance to speak with you personally regarding your visit. Please contact me at your earliest convenience. Best Regards, George Schaffner | General Manager | george@bachrodt.com

July 02, 2014

Honda Pilot I have purchased many vehicles over the years and my experience with Lou Bachrodt Auto Mall ranks in my top 3. The deal started out very confusing but More

by Scott A Wilson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pat Morrison
Jul 21, 2014 -

Lou Bachrodt Auto Mall responded

Scott, thank you so much for this great review! I am pleased to hear that we were able to exceed your expectations and have earned your trust in our business. We work very hard to provide each of our customers with knowledgeable and pressure-free service. We look forward to working with you again! Sincerely, George Schaffner | General Manager | george@bachrodt.com

June 30, 2014

Happy Customer I wanted to find a used car with good gas mileage for my commute. I worked with Jeff. He was friendly and knew the car that worked for my budget. He More

by sade1209
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 21, 2014 -

Lou Bachrodt Auto Mall responded

Thank you for writing this fantastic review! I'm happy to hear that Jeff was of such help in finding the car that best suited you. We strive to provide our customers with the utmost respect and professionalism. Please don't hesitate to contact or visit us for any sales or service needs in the future! Best, George Schaffner | General Manager | george@bachrodt.com

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