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Lou Bachrodt Auto Mall

Rockford, IL

4.7
2,163 Reviews

7070 Cherryvale N Blvd

Rockford, IL

61112

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Showing 2,163 reviews

October 24, 2014

Great Experience What a great experience, Brandon worked very hard to find the right car for me and also with my picky tech requirements. Thanks to Pat also for workin More

by bigkdawg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pat Morrison, Brandon Campbell
Oct 24, 2014 -

Lou Bachrodt Auto Mall responded

Congratulations on your new car! Brandon is a great asset to our team, so it does not surprise me that he was able to get you set up with the right vehicle. Thank you for taking the time to notice those efforts and leave us this 5-star review. I will be sure to pass along your praises to Brandon and the rest of the team! All of us hope to see you again when the time comes to service your new car. Best, George Schaffner | General Manager | george@bachrodt.com

October 23, 2014

great experience Josh Schneider and Richard Dummer made the car buying experience very pleasurable. I would absolutely call them when I am in the market for my next n More

by lovett05
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pat Morrison, Joshua Schneider
Oct 23, 2014 -

Lou Bachrodt Auto Mall responded

Thank you for writing this fantastic review and giving our dealership such an excellent star rating! It is great to hear that Josh and Richard could make your car buying experience a pleasant one. Feel free to call or stop by if there is anything else we can do for you. Take advantage of our exclusive coupons by following us on Twitter and Facebook. Best, George Schaffner | General Manager | george@bachrodt.com

October 21, 2014

Always happy to do business with Lou Bachrodt I really appreciated the effort Jeremy weathers gave to get me the car I wanted ! The overall experience was very pleasant . I will continue to buy More

by Jose6986
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 22, 2014 -

Lou Bachrodt Auto Mall responded

Thank you for taking the time to give us feedback on your latest purchasing experience at Lou Bachrodt Auto Mall. We're glad to hear that Jeremy was able to give you an overall positive experience. Thank you for your business and enjoy your new car! Best, George Schaffner | General Manager | george@bachrodt.com

October 13, 2014

What a nice surprise! I happened to meet Casey Welter at a social event and after talking to her for a while, I was impressed with her knowledge of Volkswagens and promised More

by jacqueline.bolger.9
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 14, 2014 -

Lou Bachrodt Auto Mall responded

Jacqueline, it was a pleasure to read about your buying experience working with Casey. Congratulations on your new Passat! Our top priority is delivering informative service at an efficient pace, without making our guests feel rushed or pressured in any way. Thank you for taking the time to write this outstanding review. We look very forward to seeing you again in the future! Best, George Schaffner | General Manager | george@bachrodt.com

October 10, 2014

Very happy customer Dale Kluck was very helpful. He has a good sense of humor and didn't pressure us. He is very professional and knowledgeable. He showed us a very nice More

by tmrthk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 10, 2014 -

Lou Bachrodt Auto Mall responded

Thank you for taking the time to write about your experience. It is magnificent to know that Dale was able to provide you with a pressure-free and knowledgeable service. Please feel free to call or stop by if there is anything else we can do to help you. Before your next service appointment, be sure you are getting the most bang for your buck; we offer exclusive specials for our Facebook and Twitter followers. Best, George Schaffner | General Manager | george@bachrodt.com

October 07, 2014

Another great experience This is the fifth vehicle we have purchased from Lou Bachrodt and like always are very happy with the service they provided. Sam Ferrille is the best More

by NJP1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Ferrille
Oct 08, 2014 -

Lou Bachrodt Auto Mall responded

It was a pleasure to read about your fifth car buying experience at Lou Bachrodt Auto Mall. It's delightful to know that Sam was able to provide you with such a memorable and outstanding experience. Thank you for taking the time to write this outstanding review. It's fantastic that we have earned your trust and repeat business; we look very forward to seeing you again in the future! Best, George Schaffner | General Manager | george@bachrodt.com

October 03, 2014

not being handled like a bad experment Seamlessly We walked into and did not get rushed .my fiance and I were introduced to Dale and what a guy he was. Polite funny he brought us in his office where h More

by Alan Glick
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Schaffner, Jermicia Newsome, Pat Morrison, Sam Ferrille, Courtney Karau
Oct 06, 2014 -

Lou Bachrodt Auto Mall responded

Thank you for taking the time to leave us this terrific feedback, Alan! Dale and Sam are valuable members of our team and they will be grateful to read the nice comments you left them. We’re elated to hear that they took care of you, accommodated your needs and were able to help find the perfect vehicle for you. We appreciate your recommendation. If there is anything more that we can do please come back and see us again. Take care! Best, George Schaffner | General Manager | george@bachrodt.com

October 02, 2014

couldn't have gone any more smoothly Ron Freeman was a great help!! After following his advise and filling out financing info on the website, I was able to purchase my car quickly. Did n More

by tiffany.rigsby.9
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pat Morrison, Nick Provenzano
Oct 03, 2014 -

Lou Bachrodt Auto Mall responded

Thank you for providing us with your feedback! Ron is wholly devoted to the success of our guests’ experiences and we are both lucky and proud to have him on our team. We appreciate all of your kind words and thank you for choosing our dealership. We look forward to seeing you soon and hope that you enjoy your new vehicle! Best, George Schaffner | General Manager | george@bachrodt.com

October 01, 2014

My Sierra Barney m I bought a 2011 Sierra from Jeff Martin. He was very helpful. He show me a variety of truck to fit my needs and my budget. A great place to buy a Truc More

by Barmthey99
Customer Service
Recommend Dealer
Yes
Oct 01, 2014 -

Lou Bachrodt Auto Mall responded

Thank you for this amazing feedback and congratulations on the purchase of your new 2011 Sierra! We’re pleased to read that Jeff accommodated your needs and was of such a great help to you during your visit. Please come back and see us again in the future with anything else you might need. Take care! Best, George Schaffner | General Manager | george@bachrodt.com

September 30, 2014

Awesome experience We can in wanting a new Equinox and got to meet Brandon a very knowledgable and kind sales person. He got all of our needs and made it a very relaxing More

by Kid_at_hrt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Campbell
Sep 30, 2014 -

Lou Bachrodt Auto Mall responded

Thank you for sharing your experience with us! It’s delightful to hear that Brandon accommodated your needs, provided you with a knowledgeable service and made the whole process a relaxing one. One of our top priorities is exceptional customer care and we are proud that this was offered to you during your recent visit. Please let us know if there's anything else we can do for you. Best, George Schaffner | General Manager | george@bachrodt.com

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