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Lou Bachrodt Auto Mall

Rockford, IL

4.7
2,163 Reviews

7070 Cherryvale N Blvd

Rockford, IL

61112

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Showing 2,163 reviews

December 08, 2014

amazing must go Our sales man was Joe luy he was great we didn't have great credit but he worked to help us out and we ended up in the car we wanted with reasonable p More

by josh.berkowski
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Luy
Dec 08, 2014 -

Lou Bachrodt Auto Mall responded

Josh, on behalf of our dealership, I sincerely thank you for taking the time to write such kind words about our sales team. Joe is a great people person and he strives to create a positive buying experience for every customer. He will be very happy to hear that he was successful in that endeavor. Congratulations on your new car! If you have any questions or concerns, please do not hesitate to come see us. Best, George Schaffner | General Manager | george@bachrodt.com

December 03, 2014

If you think you cant afford it just go to Lou Thanks Mike. You reeled us in . We were looking for a used car that was in our budget. Mike worked with us and we found out we could afford the paymen More

by mark.e.byers.9
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Fisher
Dec 03, 2014 -

Lou Bachrodt Auto Mall responded

Thank you for providing us with feedback regarding your recent visit, Mark! Congratulations on your new Spark! Mike is wholly devoted to the success of our guests’ experiences and we are both lucky and proud to have him on our team. We appreciate all of your kind words and thank you for your business. We look forward to seeing you soon and hope that you enjoy your new car! Best, George Schaffner | General Manager | george@bachrodt.com

November 26, 2014

Awesome! Brian and TJ were so helpful with finding me a reliable car that fit in my budget. They were patient and not pushy what so ever, even though I came in More

by Kaylee Folk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Nov 29, 2014 -

Lou Bachrodt Auto Mall responded

Thanks so much for your positive feedback, Kaylee! We always enjoy hearing from our customers. I am pleased to hear that Brian and TJ have been helpful and accommodating during your visit. We hope to work with you in the future for any of your automotive needs! Best, George Schaffner | General Manager | george@bachrodt.com

November 21, 2014

beware Ordered a key for our jetta at time of purchase, checked on order several times and were told it wasnt in. After several weeks we learned key had nev More

by #Howdy1
Customer Service
Friendliness
Price
Recommend Dealer
No
Nov 24, 2014 -

Lou Bachrodt Auto Mall responded

I am so sorry to hear about your recent experience with us. I apologize for any inconvenience we have caused. I understand that all has been addressed and do apologize for the delay. If anything is still outstanding, please feel free to contact me so we can work toward a proper resolution. We appreciate your business. Sincerely, George Schaffner | General Manager | george@bachrodt.com

November 19, 2014

Unmatched experience w/ Casey I had a great experience working with Casey. She was by far the best salesperson I worked with during my new car search. She was very knowledgeable ab More

by gwear89
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Nov 19, 2014 -

Lou Bachrodt Auto Mall responded

Thank you for reviewing your time spent with Lou Bachrodt Auto Mall. Casey is a dedicated member of our team who commits herself to exceptional service and a vast knowledge of our products and current promotions. We strive to provide a personalized customer service to all our guests. We look forward to working with you for your next servicing need; remember to find us on Facebook and Twitter to receive access to our exclusive coupons. Best, George Schaffner | General Manager | george@bachrodt.com

November 19, 2014

Car shopping with Al We started one to gr out looking for a used car with low mileage. Al was the first salesperson to greet us. He was very patient with my husband (tes More

by chocolate boy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Al Luna
Nov 19, 2014 -

Lou Bachrodt Auto Mall responded

On behalf of our dealership, I sincerely thank you for taking the time to write this awesome review. Al is a great people person and he strives to create a positive buying experience for every customer. He will be very happy to hear that he was successful in that endeavor. Congratulations on your new Equinox! If you have any questions or concerns, please do not hesitate to come see us. Also, make sure to like/follow our Facebook and Twitter pages to stay in the loop with exclusive content and specials. Sincerely Best, George Schaffner | General Manager | george@bachrodt.com

November 16, 2014

Very Happy We went to Lou Bachrodt today looking for a newer used pick up and ended up with the help of J.R. Henry were able to get into a new GMC Sierra. Everyo More

by Conniepriddy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JR Henry
Nov 17, 2014 -

Lou Bachrodt Auto Mall responded

Thanks so much for this awesome review and congratulations on your new GMC Sierra. I'm very happy to hear that JR was of such help to you. We try to create a friendly and professional experience for all of our customers. If you need anything else at all, please come back to see us. Also, check out Facebook and Twitter for exclusive content and deals. Sincerely, George Schaffner | General Manager | george@bachrodt.com

November 11, 2014

great first time buying experience Went in there looking for a used "newer car". Called them telling them what I was looking for and when I got there, they had options ready for me to t More

by willied4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Heather, Mitch Nelson, Joshua Schneider
Nov 11, 2014 -

Lou Bachrodt Auto Mall responded

Congratulations on your new purchase! It was a pleasure to read about your first buying experience. It is magnificent to know that our staff was able to provide you with an easy and pressure-free experience. Thank you for taking the time to write this outstanding review. We'll be sure to pass your thanks on to Josh, Heather, and Mitch. We look forward to working with you in the future. Sincerely, George Schaffner | General Manager | george@bachrodt.com

November 07, 2014

Great experience with JR Henry at Lou Bachrodt My husband and I had a wonderful experience with salesman JR Henry buying a new car from Lou Bachrodt. From our initial meeting, to test driving two d More

by Chiefini
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Campbell's help with technological component hookups, JR Henry
Nov 10, 2014 -

Lou Bachrodt Auto Mall responded

Thanks so much for taking the time to share your feedback with us. Congratulations on your new GMC Acadia Denali! We work hard to make sure our guests have a wonderful shopping experience. We will share your kind words to JR and to the rest of the team. We look forward to seeing you at our dealership in the future. Best, George Schaffner | General Manager | george@bachrodt.com

November 06, 2014

Thank you Sam Ferrille, for helping me buy my new Buick. Thank you Sam Ferrille for your kindness in helping me buy my new Buick. I love it. & Thank you Tom Wessels for your help too. Everyone was very profe More

by martha.harris.1447
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Ferrille
Nov 06, 2014 -

Lou Bachrodt Auto Mall responded

Congratulations on your new vehicle! Thank you for taking the time to write about your experience. It is magnificent to know that Sam and Tom were there to assist you in your purchase. Please feel free to call or stop by if there is anything else we can do to help you. Before your next service appointment, be sure you are getting the most bang for your buck; we offer exclusive specials for our Facebook and Twitter followers. Best, George Schaffner | General Manager | george@bachrodt.com

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