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Lou Bachrodt Auto Mall

Rockford, IL

4.7
2,160 Reviews

7070 Cherryvale N Blvd

Rockford, IL

61112

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Showing 2,160 reviews

May 20, 2022

He's amazing! Thanks Mr.Hall for your service! You rock sir, nothing but greatness! More

by tiffanyhall723
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Hall
May 25, 2022 -

Lou Bachrodt Auto Mall responded

Thank you for taking the time to share your 5 star experience with Michael Hall and the team. Enjoy your new Chevy! Sincerely, Charlie Hansmeyer, General Manager charlie.hansmeyer@bachrodt.com

May 14, 2022

Managed to find deals that helped to lower my payments significantly. Very friendly and helpful. More

by MasemanFamily
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Prosper Rubino
May 31, 2022 -

Lou Bachrodt Auto Mall responded

We specialize in helping families into vehicles better suited for their lifestyle without breaking the bank. Wonderful to hear that Prosper and the team were able to do just that. Thank you for taking the time to share your experience with us. Enjoy your new GMC! Sincerely, Charlie Hansmeyer, General Manager charlie.hansmeyer@bachrodt.com

May 10, 2022

This dealership was very helpful with our family situation and helping my husband and I purchase my grandmother's car since she passed away in January. They were very sensitive, caring, patient, an More

by pendry.renee
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lionel Vil, Naim Sabir, Bill Rusch
May 31, 2022 -

Lou Bachrodt Auto Mall responded

First off, I'm so sorry for your loss. Secondly, we're here to make the buying process easier. Even after you drive off the lot. Proud the team was able to make the transfer of your Grandma's VW an easy one. Driving Grandma's car is a big deal and I want you to know we're here to answer any questions you might have about your new car. Thank you so much for sharing your story and your kind words about our team here at Lou Bachrodt VW. Sincerely, Charlie Hansmeyer, General Manager charlie.hansmeyer@bachrodt.com

May 09, 2022

Had a great experience at Lou Bachrodt VW, came in just looking end up buying a car from Naim the manager, he made it so easy. I will recommend him to all my friends and family. More

by Neil O
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Naim Sabir, Bill Rusch
May 31, 2022 -

Lou Bachrodt Auto Mall responded

Thank you for taking the time to share your 5 star experience with Naim and the team. Enjoy your new VW! Sincerely, Charlie Hansmeyer, General Manager charlie.hansmeyer@bachrodt.com

May 07, 2022

Sam is wonderful! ! Always gives 100% Everything! Thanksgiving for everything you do! Will be coming back to get another car, wouldn’t ask for anyone else! More

by Anderson family
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Ferrille, Mike Papa, Eric Scharlow
May 25, 2022 -

Lou Bachrodt Auto Mall responded

Thank you for the kind words about Sam and the team here at Lou Bachrodt. We truly believe your car shopping/buying experience should be fun and stress-free. Wonderful to read that Sam was able to deliver just that. Thank you for taking the time to share your 5 star experience with us. Sincerely, Charlie Hansmeyer, General Manager charlie.hansmeyer@bachrodt.com

May 07, 2022

Sam and Mike are great! They give 100% to their customers. Always polite and helpful. I will keep coming back while these 2 are around. Will be coming back soon to purchase More

by Anderson family
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Ferrille, Mike Papa, Eric Scharlow
May 25, 2022 -

Lou Bachrodt Auto Mall responded

Thank you! Both for your continued trust in the Bachrodt team and for taking the time to share your 5 star experience. Hope to see you soon. Enjoy your new Chevy! Sincerely, Charlie Hansmeyer, General Manager charlie.hansmeyer@bachrodt.com

May 07, 2022

Just bought my 3 rd car from Sam ferrille and Fil. Great service like always! My son just bought car a few days ago also from Sam and Mike Papa. What a great crew they have here. Thanks guys More

by Anderson family
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fil Sotomayor, Sam Ferrille, Bill Rusch
May 25, 2022 -

Lou Bachrodt Auto Mall responded

Thank you Anderson Family! Exceptional customer service is a top priority and love when customers like you share your Bachrodt Buying story. No pressure, no sales tactics, no shady deals. Our goal is to help you find the car you love and make sure you have fun doing it! Thank you for taking the time to share your experience with Sam and the team. Enjoy your new GMC! Sincerely, Charlie Hansmeyer, General Manager charlie.hansmeyer@bachrodt.com

May 06, 2022

Always finds me exactly what I’m looking for. Sam Ferrille is very knowledgeable and great to work with. More

by jmevans_2001
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fil Sotomayor, Sam Ferrille, Brian Timm, Eric Scharlow
May 06, 2022 -

jmevans_2001 responded

Always finds me exactly what I’m looking for. Sam Ferrille is very knowledgeable and great to work with

May 04, 2022

This was probably the most pleasant car purchase experience I have ever had! I hate buying cars due to the high pressure sales techniques, back and forth dickering, etc. But this time was differen More

by Jmcdo16
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Ferrille, Mike Papa, Bill Rusch
May 25, 2022 -

Lou Bachrodt Auto Mall responded

We're not like the other guys! We're here to help you find the vehicle that fits your budget and lifestyle because we know that's what matters at the end of the day. Wonderful to hear the team continues to deliver that exceptional customer service we pride ourselves on. Thank you so much for taking the time to share your 5 star experience with Sam, Mike, and the team. Enjoy your new GMC! Sincerely, Charlie Hansmeyer, General Manager charlie.hansmeyer@bachrodt.com

May 04, 2022

Sam and Mike were very helpful with helping us pick out the perfect car and listened to what we wanted, I do reccomend them highly. More

by Anthony Anderson
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Ferrille, Mike Papa, Eric Scharlow
May 25, 2022 -

Lou Bachrodt Auto Mall responded

We excel at finding the vehicle that's just right for you! Great to hear that Sam, Mike, and the team did just that during your recent visit. Thank you so much for taking the time to share your 5 star experience. Sincerely, Charlie Hansmeyer, General Manager charlie.hansmeyer@bachrodt.com

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