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Lou Bachrodt Auto Mall

Rockford, IL

4.7
2,163 Reviews

7070 Cherryvale N Blvd

Rockford, IL

61112

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Showing 2,163 reviews

May 25, 2022

This is the second vehicle I've bought from salesman Prosper Rubino. He's clear in his communication, doesn't push anything on you, and very informed on the various brands of vehicles. I'll buy a 3rd More

by Msub
Recommend Dealer
Yes
Employees Worked With
Prosper Rubino, Shain Bono
May 31, 2022 -

Lou Bachrodt Auto Mall responded

That's wonderful to read! Thank you for taking the time to share your experience with Prosper and the team. Enjoy your new Chevy! Sincerely, Charlie Hansmeyer, General Manager charlie.hansmeyer@bachrodt.com

May 24, 2022

We experienced amazing service! Sam was so kind and helpful. We love our Truck! Thank you. More

by Jameslove91
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Ferrille
May 25, 2022 -

Lou Bachrodt Auto Mall responded

That's wonderful to read James! Thank you for taking the time to share your experience with Sam and the team. Love to hear they're taking care of our great customers. Enjoy your new truck! Sincerely, Charlie Hansmeyer, General Manager charlie.hansmeyer@bachrodt.com

May 23, 2022

Trying to get info on my vehicle that they have had for 3 full days and a weekend. Dont call, you'll just get the run around More

by Avslins
Customer Service
Quality Of Work
Recommend Dealer
No
Employees Worked With
Kelly
May 25, 2022 -

Lou Bachrodt Auto Mall responded

Hello! Communication is key and we know your time is valuable. My apologies the team wasn't in contact with you as they should be. I passed your concerns along to our Service Manager. We're going to get you setup with a new Service Advisor to get you all the information on your vehicle. Again, my apologies for the issues during your recent visit. Thank you for sharing your experience with our Service Department. Customer feedback like yours is shared with the team as we continue to grow. Sincerely, Charlie Hansmeyer, General Manager charlie.hansmeyer@bachrodt.com

May 20, 2022

He's amazing! Thanks Mr.Hall for your service! You rock sir, nothing but greatness! More

by tiffanyhall723
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Hall
May 25, 2022 -

Lou Bachrodt Auto Mall responded

Thank you for taking the time to share your 5 star experience with Michael Hall and the team. Enjoy your new Chevy! Sincerely, Charlie Hansmeyer, General Manager charlie.hansmeyer@bachrodt.com

May 14, 2022

Managed to find deals that helped to lower my payments significantly. Very friendly and helpful. More

by MasemanFamily
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Prosper Rubino
May 31, 2022 -

Lou Bachrodt Auto Mall responded

We specialize in helping families into vehicles better suited for their lifestyle without breaking the bank. Wonderful to hear that Prosper and the team were able to do just that. Thank you for taking the time to share your experience with us. Enjoy your new GMC! Sincerely, Charlie Hansmeyer, General Manager charlie.hansmeyer@bachrodt.com

May 10, 2022

This dealership was very helpful with our family situation and helping my husband and I purchase my grandmother's car since she passed away in January. They were very sensitive, caring, patient, an More

by pendry.renee
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lionel Vil, Naim Sabir, Bill Rusch
May 31, 2022 -

Lou Bachrodt Auto Mall responded

First off, I'm so sorry for your loss. Secondly, we're here to make the buying process easier. Even after you drive off the lot. Proud the team was able to make the transfer of your Grandma's VW an easy one. Driving Grandma's car is a big deal and I want you to know we're here to answer any questions you might have about your new car. Thank you so much for sharing your story and your kind words about our team here at Lou Bachrodt VW. Sincerely, Charlie Hansmeyer, General Manager charlie.hansmeyer@bachrodt.com

May 09, 2022

Had a great experience at Lou Bachrodt VW, came in just looking end up buying a car from Naim the manager, he made it so easy. I will recommend him to all my friends and family. More

by Neil O
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Naim Sabir, Bill Rusch
May 31, 2022 -

Lou Bachrodt Auto Mall responded

Thank you for taking the time to share your 5 star experience with Naim and the team. Enjoy your new VW! Sincerely, Charlie Hansmeyer, General Manager charlie.hansmeyer@bachrodt.com

May 07, 2022

Sam is wonderful! ! Always gives 100% Everything! Thanksgiving for everything you do! Will be coming back to get another car, wouldn’t ask for anyone else! More

by Anderson family
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Ferrille, Mike Papa, Eric Scharlow
May 25, 2022 -

Lou Bachrodt Auto Mall responded

Thank you for the kind words about Sam and the team here at Lou Bachrodt. We truly believe your car shopping/buying experience should be fun and stress-free. Wonderful to read that Sam was able to deliver just that. Thank you for taking the time to share your 5 star experience with us. Sincerely, Charlie Hansmeyer, General Manager charlie.hansmeyer@bachrodt.com

May 07, 2022

Sam and Mike are great! They give 100% to their customers. Always polite and helpful. I will keep coming back while these 2 are around. Will be coming back soon to purchase More

by Anderson family
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Ferrille, Mike Papa, Eric Scharlow
May 25, 2022 -

Lou Bachrodt Auto Mall responded

Thank you! Both for your continued trust in the Bachrodt team and for taking the time to share your 5 star experience. Hope to see you soon. Enjoy your new Chevy! Sincerely, Charlie Hansmeyer, General Manager charlie.hansmeyer@bachrodt.com

May 07, 2022

Just bought my 3 rd car from Sam ferrille and Fil. Great service like always! My son just bought car a few days ago also from Sam and Mike Papa. What a great crew they have here. Thanks guys More

by Anderson family
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fil Sotomayor, Sam Ferrille, Bill Rusch
May 25, 2022 -

Lou Bachrodt Auto Mall responded

Thank you Anderson Family! Exceptional customer service is a top priority and love when customers like you share your Bachrodt Buying story. No pressure, no sales tactics, no shady deals. Our goal is to help you find the car you love and make sure you have fun doing it! Thank you for taking the time to share your experience with Sam and the team. Enjoy your new GMC! Sincerely, Charlie Hansmeyer, General Manager charlie.hansmeyer@bachrodt.com

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