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Lou Bachrodt Auto Mall

Rockford, IL

4.7
2,163 Reviews

7070 Cherryvale N Blvd

Rockford, IL

61112

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Showing 2,163 reviews

February 12, 2015

Quality I was worried that I wasn't going to be able to receive a car based off my credit. But J.R was really helpful and he made sure I was approved through More

by mzdoinmyownthang enoch
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JR Henry
Feb 13, 2015 -

Lou Bachrodt Auto Mall responded

Thanks for your outstanding review! I'm very happy to hear that JR was of such help to you. Congratulations on your new purchase! Please let us know if there's anything else we can do for you. Best, George Schaffner | General Manager | george@bachrodt.com

February 08, 2015

overall excellent ex I WUNT to thank JR and every body at the LOU U GUYS MADE IT HAPPEN ONCE AGAIN THANK U I LOOK FOWARD TO MY NEXT CAR!! DRE More

by andre
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JR Henry
Feb 09, 2015 -

Lou Bachrodt Auto Mall responded

Thank you for the positive feedback! Glad to hear that JR and the rest of the team were able to meet your needs! Thank you again and congratulations on your new car. Be sure to like us on Facebook and follow us on Twitter to catch great service specials! Best, George Schaffner | General Manager | george@bachrodt.com

February 07, 2015

Positive Bachrodt Experience! I had a very positive experience in purchasing my new Acadia Denali from Bachrodt's with the assistance of Sam Ferrille and George Schaffner. They we More

by Trumack
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
George Schaffner, Pat Morrison, Mitch Nelson, Sam Ferrille
Feb 09, 2015 -

Lou Bachrodt Auto Mall responded

Congratulations on your new Acadia Denali! Thank you for writing such a great review about your experience at our dealership! We appreciate the feedback and are pleased that your vehicle purchase experience with Sam and George was so positive. We look forward to seeing you again. Best, George Schaffner | General Manager | george@bachrodt.com

January 30, 2015

Fast purchase with great customer service Al Luna was a great salesmen. Never felt pressured to buy a car or sign anything. He was able to get the exact car I wanted for a fair price. My past More

by dlopez289
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Al Luna
Feb 02, 2015 -

Lou Bachrodt Auto Mall responded

Thank you for the awesome feedback and congratulations on your purchase! You're right, Al is a great salesman and we appreciate all he does for us! Enjoy your new car! We thank you again and be sure to like us on Facebook and follow us on Twitter to catch the latest service specials! Best, George Schaffner | General Manager | george@bachrodt.com

January 29, 2015

Trade in and new purchase Great customer service. TJ was exceptional and didn't feel like I was being swayed into making my purchase. From initial visit in August til today's More

by Bgirl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jan 29, 2015 -

Lou Bachrodt Auto Mall responded

Thank you for your business. Your feedback was awesome to receive. I am sure you are enjoying all the new bells and whistles on your new vehicle, and I am happy to hear that TJ provided you with such an easy purchasing experience. If there is any other automotive need we can help you with, please let us know. Sincerely George Schaffner | General Manager | george@bachrodt.com

January 29, 2015

great customer service TJ is wonderful. He's patient, friendly and helpful! We were in a few times before purchasing today. Very happy with the customer service here! More

by mamaH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jan 29, 2015 -

Lou Bachrodt Auto Mall responded

Thank you for writing such a great review about your experience at our dealership. We appreciate the feedback and are pleased that your vehicle purchase experience with TJ was so positive. Should you have other automotive concerns, feel free to let us know. Take care and happy driving. Sincerely George Schaffner | General Manager | george@bachrodt.com

January 28, 2015

wonderfdul experience My husband and I purchased a brand new Buick Lacrosse...luv the car and our salesman Al Luna!! He was just wonderful....they didn't have the color we More

by Sue
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Al Luna
Jan 29, 2015 -

Lou Bachrodt Auto Mall responded

Thank you for writing this fantastic review and giving our dealership such an excellent star-rating. It is great to hear that Al was able to go above and beyond your expectations and provide you with a memorable buying experience. We hope you are continuing to enjoy your vehicle. Feel free to call or stop by if there is anything else we can do for you. Sincerely George Schaffner | General Manager | george@bachrodt.com

January 25, 2015

I wasn't going to buy a car today I wasn't planning on purchasing a car today, but came home with a beautiful Impala! TJ was my salesman and he couldn't have been nicer! I haven't pu More

by Terry
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Jan 26, 2015 -

Lou Bachrodt Auto Mall responded

Thanks so much for going out of your way to write this great review, Terry! We are so pleased that TJ, Chris and Larry were able to provide you with such exceptional customer service. We strive to make each customer feel comfortable during their purchase, as well as throughout their vehicle ownership. We look forward to helping you with any future needs! Happy driving and we'll see you next time. Best regards, George Schaffner | General Manager | george@bachrodt.com

January 25, 2015

Best experience ever! My husband and I bought a brand new 2015 GMC Sierra 1500!! From the moment we walked to the moment we walked out of the dealership we felt very please More

by Maria fessler
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JR Henry
Jan 26, 2015 -

Lou Bachrodt Auto Mall responded

Thank you for this review, Maria. We really appreciate you leaving us your input. We are very pleased to hear that JR and the rest of the team could make your car shopping experience so pleasurable and stress free. Our team works incredibly hard to exemplify the Lou Bachrodt Chevrolet commitment to customer care and we're so thankful that your time with us was well spent. If you need anything else in the future please feel free to come back and visit us any time! We hope to see you back in again soon! Best regards, George Schaffner | General Manager | george@bachrodt.com

January 22, 2015

Smoother than a babies butt Like most of us, I absolutely hated the idea of having to go and shop for new car. What a wonderful surprise to walk into the likes of Sam Ferrille th More

by Stephen the Photographer
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Bachrodt, Sam Ferrille
Jan 22, 2015 -

Lou Bachrodt Auto Mall responded

Congratulations on your purchase! Sam is a great addition to our sales team and we are glad you had the opportunity to work with him. We will be sure to pass along this great feedback. Until we have the opportunity to work with you again, be sure to check out our Facebook and Twitter pages! Best, George Schaffner | General Manager | george@bachrodt.com

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