Lou Bachrodt Auto Mall

Our second BMW at a very nice dealership This is our second BMW at Lou Bachrodt, and the professionalism by Josh was fantastic. The general feeling of the dealership is of friendliness and h This is our second BMW at Lou Bachrodt, and the professionalism by Josh was fantastic. The general feeling of the dealership is of friendliness and honesty. We went in knowing what a good price was, and there was no negotiation needed. The delivery process was a good experience as well. Highly recommended! More

Amazing Staff at Lou Bachrodt Its been 10 years since we have purchased a new vehicle, and yesterday, my husband and I pulled the trigger and did it again. We were shocked at all Its been 10 years since we have purchased a new vehicle, and yesterday, my husband and I pulled the trigger and did it again. We were shocked at all the new technology inside the car and quite overwhelmed (being retired). After our amazing deal that J R Henry got for us, and finalizing the paperwork, we had the awesome experience of a tutorial of everything, every button, every function in our new car, by our amazing salesman JR! He is so knowledgable of all the amenities and options offered us, like XM Sirius radio, OnStar, bluetoothing our phones to the car etc. He set this all up for us and gave us the best instructions AND told us to call him for anything, if we get "stuck".....which Im sure we will. Having not purchased a new vehicle in 10 years, we were extremely happy to find that it was an awesome experience and love, love, love our new car and all the awesome extras in it. Its hard getting out of it when we get home....we joked, lets just get a beer and wine cooler and sit here and listen the the XM radio. Thank you JR, for the extra time, energy and friendliness you extended toward us. Youre the best!!! We also had an excellent experience with Jermicia Newsome, she was actually our first contact, as we did so on the internet. She got back to us quickly on all concerns, and pre-approved us for a loan before we even came in. Once we got there, JR introduced us to her, and she was so warm and welcoming. We have never experienced this in a car dealership, it was amazing. Thank you Jermicia!!!! Our final contact was with Ed Sennett, getting our finance and finalizing our deal. Bing, bam, boom....done! He is amazingly efficient and quick and I just couldnt help but cracking up inside at all of his jokes. Thank you Ed Sennett for making our loan deal, quite painless. Again, thank you for this wonderful experience. We love our new car. More

Worst ever. One of the worst experience I ever had. I was totally lied to and mislead by Macie. I drove over a hour only to be told I would need $1500.00 down whe One of the worst experience I ever had. I was totally lied to and mislead by Macie. I drove over a hour only to be told I would need $1500.00 down when told by Macie "I get people with lower credit scores than yours in a new car for no money down" I called her twice to express my concerns and was told it would be worth my time to come in, it wasn't. I was also told by her I would get a $250.00 gift card for just coming in, another lie you have to go to a Web site and purchase items way over valued, to top it off I was told the general manager was going to work on finance and I would be contacted the following day, this to never happened. I am in the process of filing a complaint with the Better Business Bureau, these "switch and bait" tactics need to stop. More

2nd purchase and another success This is the second vehicle purchase for our family from JR Henry at Lou Bachrodt. We will continue to be his customers as long as he is selling cars. This is the second vehicle purchase for our family from JR Henry at Lou Bachrodt. We will continue to be his customers as long as he is selling cars. He is friendly, not pushy, and gets the deals that are best for you. We are so happy with our new purchase and could not have asked for a better experience. More

A Nice Buying Experience My husband and I were looking for a new car for myself. We were pleasantly surprised with the vehicle we were able to get and the hard work that JR d My husband and I were looking for a new car for myself. We were pleasantly surprised with the vehicle we were able to get and the hard work that JR did for us to be able to afford the vehicle that worked for us. I was able to get a much better vehicle than we thought possible. More

Awesome employees! Jim helped me find the car I was looking for and it was as painless as buying a car could be. There was a small "issue" with my car after the deal was Jim helped me find the car I was looking for and it was as painless as buying a car could be. There was a small "issue" with my car after the deal was said and done and Jim helped me no questions asked. It was something he wasn't even required to do for me and he did it with a smile on his face. I would definitely recommend Jim to anyone. Brandon was not necessarily involved with my purchase or my car, but I talked briefly with him during one of my visits and he seems extremely friendly and an all-around people person. Even after only talking with him shortly, he remembered me the next time I was at the dealership. Two very great, upstanding staff members! :) More

purchase of my cruze I purchased a 2014 chevy cruze recently and had the pleasure to deal with AL Luna. I came into the dealership with a certain car in mind and Al did ev I purchased a 2014 chevy cruze recently and had the pleasure to deal with AL Luna. I came into the dealership with a certain car in mind and Al did everything he could to get me into that car. I am completly satisfied with the experience of purchasing my new vehicle. If you want to purchase a vehicle with 100% satisfaction go see Al Luna ! More

They find whats right for you Very happy with my decision no regrets thanks to al Luna for his great customer support much appreciated.would recommend any of my friends and family. Very happy with my decision no regrets thanks to al Luna for his great customer support much appreciated.would recommend any of my friends and family. More

new car purchase Dealt with Josh Schneider. and Chris Forman. Great experience very professional bought a new 2015 BMW 428I X drive. Very happy with new car! See Josh, Dealt with Josh Schneider. and Chris Forman. Great experience very professional bought a new 2015 BMW 428I X drive. Very happy with new car! See Josh, he will treat you well. More

Amazing experience I have had a lot of trouble buying cars in the past but Brandon Campbell and the team at Lou Bachrodt are a breath of fresh air!!! It was a seamless p I have had a lot of trouble buying cars in the past but Brandon Campbell and the team at Lou Bachrodt are a breath of fresh air!!! It was a seamless process. He treated me like a person there was no pressure I was in total control of my buying experience! Amazing service and sales team! thanks Brandon aka Five eight(ask him about it!) More