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Lou Bachrodt Auto Mall
Rockford, IL
2,163 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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March 31, 2015
ridiculously overpriced On Saturday morning I found myself with a 2012 Traverse that needed an alternator at Lou Bachrodt Chevrolet. I am from out of town and and the vehicle On Saturday morning I found myself with a 2012 Traverse that needed an alternator at Lou Bachrodt Chevrolet. I am from out of town and and the vehicle stopped running just outside the service door. I was told that they could not do repairs until Monday so I rented a car and went home. On Monday morning I received a call telling me that I needed a new alternator (I told them that Saturday morning) and the cost would be a little over $1,400.00!! I told them that I thought that seemed very high for that repair and the service person told me that the repair was billed at 4.8 hours labor. I was told that she would have the technician recheck the numbers and call me back in a few minutes. After an hour i decided to call them back and finally got through to the service gal again. The technician checked the figures and he said it should only be 4 hours...new price..a little over $1,100.00. I told her that was still way too high. In the mean time I contacted Tuffy's in Rockford, he also thought that was very high for replacing an alternator. After paying Lou Bachrodt Chevrolet $156.00 for the "diagnosis" I had Tuffy's tow my Traverse to their facility..bottom line $733.00 including the tow with a nationwide guarantee. I would never go back to this dealership. I feel they were taking advantage of me because I was from out of town and stranded with a vehicle that would not run or they simply overcharge people for the work that is done. Fortunately Tuffy's did not do the same. More
by mblaze320
Employees Worked With
Tabatha Lindstrom
March 28, 2015
EXCELLENT Brought our last 3 cars from this dealership very happy with the service. Kevin Lee was so helpful with anything we asked. We were very well taken ca Brought our last 3 cars from this dealership very happy with the service. Kevin Lee was so helpful with anything we asked. We were very well taken care of and will probably be buying our next car from him. Very happy. More
by Jan Spickler
Employees Worked With
Kevin Lee
March 27, 2015
2 nd GREAT EXPERIENCE This is my 2nd truck that I have bought from Lou Bachrodt. This was my first experience with Al Luna in sales and I want you to know that he was very This is my 2nd truck that I have bought from Lou Bachrodt. This was my first experience with Al Luna in sales and I want you to know that he was very helpfull friendly and professional and made sure I got everthing I was looking for . I have a follow up appointment to have a satellite radio installed next week and I will be sure to do a follow up review on how this experience goes. thank you very much Jeff Crawford. More
by crawfman
Employees Worked With
Al Luna
March 27, 2015
Unbelievable Experience I had no idea whether I was going to buy a vehicle or not when I arrived. I left a few hours later with exactly the vehicle I wanted at a great price. I had no idea whether I was going to buy a vehicle or not when I arrived. I left a few hours later with exactly the vehicle I wanted at a great price.Nick Provenzano, Jim Canfield, and Larry Hansen made the experience effortless and enjoyable. I could not have had a more knowledgeable team to help me through it. I will definitely recommend Lou Bachrodt to anyone who asks. More
by jim
Employees Worked With
Nick Provenzano, James Canfield
March 24, 2015
Friendly, clean and professional Very happy and satisfied with the excellent, professional and friendly salesmen Prosper Rubino and Lothan JR Henry. I didn't feel rushed or pressure Very happy and satisfied with the excellent, professional and friendly salesmen Prosper Rubino and Lothan JR Henry. I didn't feel rushed or pressured while looking for a new car. Both were very helpful and couldn't be more pleased. Also, Larry Hansen finance manager took his time going through paperwork and was professional as well. Thank you guys and couldn't have picked a better place to buy my new car from!! More
by karla72
Employees Worked With
JR Henry, Prosper Rubino
March 21, 2015
By far the best car buying experience!!! Joe Luy is an amazing sales associate. He cares about his customers. His knowledge, honesty and overall approach exemplifies the true meaning of how e Joe Luy is an amazing sales associate. He cares about his customers. His knowledge, honesty and overall approach exemplifies the true meaning of how every car buying experience should be. I was lucky to have him. Thanks again for everything! More
by Hjd84
Employees Worked With
Joe Luy
March 21, 2015
The service was GREAT!!!! Mike Fisher was the Sales Rep., and He did EXCELLANT job. I am sure he will make a great friend in the years to come. Thank You so much Mike. Mike Fisher was the Sales Rep., and He did EXCELLANT job. I am sure he will make a great friend in the years to come. Thank You so much Mike. More
by mbjellandsr
Employees Worked With
Mike Fisher
March 21, 2015
Great experience in leasing my 3rd BMW! I had a great experience working with Josh Schneider. He is knowledgeable, honest and easy to work with. He answered all my questions and wrote seve I had a great experience working with Josh Schneider. He is knowledgeable, honest and easy to work with. He answered all my questions and wrote several follow up emails to see if I had any more questions. I have dealt with this dealership twice in the best and have been pleasantly pleased so was back. It makes buying or leasing a new car a pleasant experience......which it should be. More
by Sheree
Employees Worked With
Joshua Schneider
March 20, 2015
Thanks Kevin and Mitch Probably the smoothest car buying experience I've ever had! These guys were great. Very friendly, no pressure, answered all my questions and helped ge Probably the smoothest car buying experience I've ever had! These guys were great. Very friendly, no pressure, answered all my questions and helped get a vehicle that I really enjoy. Price asked as fair to boot! I wanted a towing package on the vehicle and they set it up so I could get it installed at the service department a few days later!! All I had to do was show up! More
by jah58a
Employees Worked With
Mitch Nelson, Kevin Lee
March 17, 2015
Great Buying Experience I inquired via Lou Bachrodt's website about a GMC Yukon and Sam Ferrille was quick to respond. Sam was very knowledgeable of the vehicles I was lookin I inquired via Lou Bachrodt's website about a GMC Yukon and Sam Ferrille was quick to respond. Sam was very knowledgeable of the vehicles I was looking at. A couple days later I stopped by for a test drive and decided to place an order for exactly what I wanted. Sam and Lou Bachrodt quickly accommodated my requests and went above and beyond to make sure I was satisfied. I got a decent offer on my trade, a great price on the new vehicle, and everything went smooth. I would definitely recommend Sam Ferrille and Lou Bachrodt to anyone looking for a GMC Yukon. More
by Yukon815
Employees Worked With
Mitch Nelson, Sam Ferrille, Nick Steder
