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Lou Bachrodt Auto Mall

Rockford, IL

4.7
2,160 Reviews

7070 Cherryvale N Blvd

Rockford, IL

61112

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Showing 2,160 reviews

June 07, 2022

Best customer service. Very helpful with finding the right car. Will help you with all your need . More

by myworld1991991
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Hall
Jun 13, 2022 -

Lou Bachrodt Auto Mall responded

Thank you for taking the time to share your experience with Michael and the team. Enjoy your new Chevy! Sincerely, Charlie Hansmeyer, General Manager charlie.hansmeyer@bachrodt.com (815)580-2100

June 07, 2022

I had a very good experience working with Barb, She is very knowledgeable about what I need to do to get my car sold. She made it quick and easy in about an hours time I had my car sold. I will definite More

by volkey405
Recommend Dealer
Yes
Employees Worked With
Barb Madisen
Jun 13, 2022 -

Lou Bachrodt Auto Mall responded

Wonderful to read! Thank you for taking the time to share your experience with Barb and the team. Sincerely, Charlie Hansmeyer, General Manager charlie.hansmeyer@bachrodt.com (815)580-2100

May 31, 2022

Came in to see what I could get, Fil the manager met me and my family, I know I don’t have the greatest of credit and though I thought no one could help me, Fil got me approved for a vehicle at a payment I More

by Osvaldo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fil Sotomayor
Jun 13, 2022 -

Lou Bachrodt Auto Mall responded

We know fining a great deal on a vehicle that can lower your payment is a big deal. Wonderful to hear that Fil and the team were able to do just that for you. Thank you for taking the time to share your 5 star experience with us. Enjoy your new Kia! Sincerely, Charlie Hansmeyer, General Manager charlie.hansmeyer@bachrodt.com (815)580-2100

May 31, 2022

I came to the dealer because my car payment was way too much, in hope some one could help, we met FIL. He lowered our payments and I was able to purchase a warranty on my car that had none. Ty FIL for alwa More

by Bailey rusch
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fil Sotomayor
Jun 13, 2022 -

Lou Bachrodt Auto Mall responded

It's what we do best Bailey! Thank you for taking the time to share your 5 star experience with Fil and the team. So glad we were able to find the vehicle AND the payment that is juuust right for you. Enjoy your new Chevy! Sincerely, Charlie Hansmeyer, General Manager charlie.hansmeyer@bachrodt.com (815)580-2100

May 29, 2022

Sam is a great guy and knows a lot about the cars he sells. If you are going to buy a chevy, go see Sam. Charlie the GM is also a great guy and will work to resolve any issues that may come up in the R More

by CHoward
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Ferrille, Courtney Karau, Shain Bono, Charlie Hansmeyer, Bill Rusch
May 31, 2022 -

Lou Bachrodt Auto Mall responded

Exceptional customer service is always a top priority and that means making your buying experience fun and hassle-free. No pressure. No gimmicks. Just help to find the vehicle that's just right for you. Wonderful that Sam delivered just that during your recent visit! And yes, we've always got your back if something goes wrong. Thank you for taking the time to share your 5 star experience with the team. Sincerely, Charlie Hansmeyer, General Manager charlie.hansmeyer@bachrodt.com

May 28, 2022

Lionel and Lou Bachrodt made me feel welcome and comfortable. Lionel deserves a raise for his knowledge of the car I purchased. More

by cutler63
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lionel Vil
May 31, 2022 -

Lou Bachrodt Auto Mall responded

He is the best, isn't here?! A new BMW is a big deal and we strive to ensure you're 100% comfortable with the purchase and all the amazing new features you're getting. Thank you for taking the time to share your experience with Lionel and the team. Enjoy your new BMW! Sincerely, Naim Sabir, Imports Manager n.sabir@bachrodt.com

May 25, 2022

No pressure sale Sam was great he answered all my questions. Would recommend them to others for sure More

by Mike
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Ferrille, Bill Rusch
May 25, 2022 -

Lou Bachrodt Auto Mall responded

Mike, thank you so much for taking the time to share your Bachrodt Buying story with us! Our team excels at making the shopping experience fun and hassle-free. Wonderful to hear that Sam and the team were able to do just that for you. Enjoy your new Chevy! Sincerely, Charlie Hansmeyer, General Manager charlie.hansmeyer@bachrodt.com

May 25, 2022

This is the second vehicle I've bought from salesman Prosper Rubino. He's clear in his communication, doesn't push anything on you, and very informed on the various brands of vehicles. I'll buy a 3rd More

by Msub
Recommend Dealer
Yes
Employees Worked With
Prosper Rubino, Shain Bono
May 31, 2022 -

Lou Bachrodt Auto Mall responded

That's wonderful to read! Thank you for taking the time to share your experience with Prosper and the team. Enjoy your new Chevy! Sincerely, Charlie Hansmeyer, General Manager charlie.hansmeyer@bachrodt.com

May 24, 2022

We experienced amazing service! Sam was so kind and helpful. We love our Truck! Thank you. More

by Jameslove91
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Ferrille
May 25, 2022 -

Lou Bachrodt Auto Mall responded

That's wonderful to read James! Thank you for taking the time to share your experience with Sam and the team. Love to hear they're taking care of our great customers. Enjoy your new truck! Sincerely, Charlie Hansmeyer, General Manager charlie.hansmeyer@bachrodt.com

May 23, 2022

Trying to get info on my vehicle that they have had for 3 full days and a weekend. Dont call, you'll just get the run around More

by Avslins
Customer Service
Quality Of Work
Recommend Dealer
No
Employees Worked With
Kelly
May 25, 2022 -

Lou Bachrodt Auto Mall responded

Hello! Communication is key and we know your time is valuable. My apologies the team wasn't in contact with you as they should be. I passed your concerns along to our Service Manager. We're going to get you setup with a new Service Advisor to get you all the information on your vehicle. Again, my apologies for the issues during your recent visit. Thank you for sharing your experience with our Service Department. Customer feedback like yours is shared with the team as we continue to grow. Sincerely, Charlie Hansmeyer, General Manager charlie.hansmeyer@bachrodt.com

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