Lou Bachrodt Auto Mall

Not very helpful I had a recall on my car and made my appointment to have key fixed due to recall. I was told I would be out of there in 15 minutes on the phone. I w I had a recall on my car and made my appointment to have key fixed due to recall. I was told I would be out of there in 15 minutes on the phone. I was there on time for my appointment and had to wait for 1 hour. On a different occasion I called the parts department to check on a gas cap I needed. They have in stock but are only open until 5:00 M-F. I explained I worked until 5:00 and asked if had another option. He asked if I needed it installed and I said no and gave me the same hours again. I asked if I could pay over the phone and pick up at the location on a Saturday morning either at service department or lobby area. He said parts department is not open on Saturdays. I will take my business to another dealer and be sure not to shop for a new car at this dealer in the future if this is how they handle customer service. More

Unique 1 I enjoyed my experience with JR. Henry he was very knowledgeable and took the time to answer any question that I had and also told me that if I had an I enjoyed my experience with JR. Henry he was very knowledgeable and took the time to answer any question that I had and also told me that if I had anymore question after I got me car home not to hesitate giving him a call or I can stop by. So if any one read this review that is looking for a car go to Lou bachordt auto mall . You will be treated with respect and leave very satisfy just as I was. More

Absolutely awesome!! This is my second time being here and I'm just as pleased and impressed as I was the first time! Brent helped both, me and my mom get into a car, and This is my second time being here and I'm just as pleased and impressed as I was the first time! Brent helped both, me and my mom get into a car, and helped us find exactly what we were looking for without being pushy. He's extremely polite and professional and it seemed like he genuinely wanted to help us get into something we wanted. If you go here to do business...and you should...I recommend you go see Brent! He has definitely made a customer out of me!! More

Perfect car, perfect buying experience -- huge thanks! I have purchased many cars, and this was a standout experience. It is weird for me to be so enthusiastic (hence the long review) about a car buying ex I have purchased many cars, and this was a standout experience. It is weird for me to be so enthusiastic (hence the long review) about a car buying experience but it truly was perfect. Once I found out that my ‘new’ Tiggy was available, I was connected to Casey Welter. She was so perky, knowledgeable and passionate about VW's and I was fortunate to have her as my saleslady. Buying from someone confident (in an honest way) about the products they sale is a huge stress reliever. Since I live in PA, I had to work out 'the deal' including financing having never met Casey nor having visited the dealership and that means no test drive! Talk about trust! Once the finance team worked out an awesome 4% interest rate through VW credit -- the best offer I had received while shopping with a small down payment -- I made my arrangements to travel to Rockford. Several hours of traveling including an Amtrak train and Greyound bus, Casey was in constant (but not aggressively) in communication. She was even so patient about with my 4 hour delay! Not only did she pick me up from the bus station, she picked me with a smile in my new Tiggy which had been cleaned, gassed up, and ready for me. As it turns out, while I was traveling to Rockford, a couple had also driving to the dealership from out of state. Due to Casey's due diligence (processing my down payment and putting a sold sticker on the car), the car was not accidentally given to someone else. This is a huge deal when you think about how much time and energy a small mistake would have made. The rest of the buying process was awesome as well. Casey went through every car feature that my new Tiggy has as well as set up the Sirius radio (totally sucks to try and figure this stuff out later). Again, just patient and knowledgeable and I left with a huge smile and feeling satisfied with my new commitment. Lastly, the paperwork for my tags arrived just before my temp tags expired. I went to register my car and they told me that I need something else from the dealership. Bummer. But, two short phone calls and 15mins later what I needed was packed up and shipped overnight -- thanks Sarah and finance person I spoke too. So happy that I wasn’t given the run around and that they made my issue as important as I felt it was. I would recommend this dealership without hesitation and would happily travel on a train and a bus again, for the same service and quality of product; they do lots of little but fancy things to new VW's so as the 2nd owner I got all the fancy little perks (nitrogen in the tires and protective lining) that they put on their new car since it was an original lease from their store! More

Awesome Our sales consultant Sam Ferrille was awesome and helpful. I would recommend this dealer to anyone. The management and finance people were very helpfu Our sales consultant Sam Ferrille was awesome and helpful. I would recommend this dealer to anyone. The management and finance people were very helpful as well. More

Casey at Lou bachrodtvw in rockford was awesome. I would recommend this dealer to anyone. They worked hard to get us the car we wanted at the price we needed. Awesome job. in rockford was awesome. I would recommend this dealer to anyone. They worked hard to get us the car we wanted at the price we needed. Awesome job. More

Excellent Buying Experience Lothan "JR" Henry of Lou Bachrodt Automall is the best! Having purchased our last seven cars from Bachrodt's, and the last five with help from "JR", m Lothan "JR" Henry of Lou Bachrodt Automall is the best! Having purchased our last seven cars from Bachrodt's, and the last five with help from "JR", my wife and I could not be happier. Last Friday, May 22nd, my wife got a call from "JR". He asked how her 2007 Equinox was doing and informed her of some tremendous Memorial Day sales that were going on and would she like to sit down and talk. We had not been thinking of buying, but when "JR" says he has a deal for you, rest assured, he is not making it up just to get you in the door. We went on Memorial Day, May 25th. He had called me that morning to make sure we were still coming and mentioned that he had a car in mind for us. We sat down with "JR" for a bit and he then brought around a 2015 Chevy Equinox LS. Long story short, my wife drove it and she loved it. He even got the color right. Who knew she liked silver so much. The entire process, working with "JR", doing the myriad of paperwork with Finance Manager Frank Sumpter, even the folks that held the door and offered coffee on our arrival, was painless and very easy. We left after a thorough user session with "JR", feeling very happy with our purchase. That is why we have always, and will continue to shop Bachrodt's. Same for my daughter who purchased a new 2013 Malibu with "JR's" help about a year or two ago. I anticipate "JR" calling me in the future to replace my Malibu that I drive for work. No hurry though. The last one I bought from Bachrodt's lasted 418,000 miles. Then I sold it and bought another one! From Lothan "JR" Henry of course. . More

Awesome and Helpful This has been one of the best car buying experiences I've had. I worked with Brent and he was very kind and made me feel at ease and very comfortable This has been one of the best car buying experiences I've had. I worked with Brent and he was very kind and made me feel at ease and very comfortable knowing my circumstances. He pushed to get me in the car I wanted and because of that, I'll never do business anywhere else. More

yes i would definitely refer people to this dealership. Awesome staff helpehelped tremendously and were friendly and patient and willing to listen to any questions I had about my purchase. Awesome staff helpehelped tremendously and were friendly and patient and willing to listen to any questions I had about my purchase. More

love them The dealer was so helpful and I never thought I would ever own a 2014 car God is so good I will definitely come back The dealer was so helpful and I never thought I would ever own a 2014 car God is so good I will definitely come back More