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Lou Bachrodt Auto Mall
Rockford, IL
2,163 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 2,163 reviews
July 06, 2015
Excellent service I purchase a vehicle from Lou bachrodt in the past I had great service then and I had great service this time. Everyone who help me were nice to me. I purchase a vehicle from Lou bachrodt in the past I had great service then and I had great service this time. Everyone who help me were nice to me. More
by JMMINOR70
Verified Customer
July 04, 2015
Love it! One recommendation Always great service and the people are so friendly. One thing that's been bothering me lately is the amount of sales calls I receive to trade in my c Always great service and the people are so friendly. One thing that's been bothering me lately is the amount of sales calls I receive to trade in my car when I've already spoken with reps to say I'm not interested. We're upside down on our loan so it wouldn't make sense. Perhaps better record keeping would help? More
by RAWALLA01
Employees Worked With
Nichole Greer
July 03, 2015
Sold me a car that has been under water Sold me a 2010 wrangler that the paint has started to peel because of salt water. Car came from S.C. Looks like storm damage. Avoid this place. Sold me a 2010 wrangler that the paint has started to peel because of salt water. Car came from S.C. Looks like storm damage. Avoid this place. More
by Never again
Employees Worked With
JR Henry
July 02, 2015
100,000 mile service Needed typical 100,000 service for 5 series. Work done to good standard, though found a new clunking sound with trunk hinge. Will take it in tomorro Needed typical 100,000 service for 5 series. Work done to good standard, though found a new clunking sound with trunk hinge. Will take it in tomorrow per conversation with service mgr. Just something minor while checking battery I suppose. Less than stellar phone communication though. Did not call as discussed with findings and timing. When I called at end of afternoon 4:20 nobody picked up line. Then redialed and somebody said they would check on status of my car and call back in 10 min. Finally I called 40 minutes later and got to voicemail. Car was ready at end of 2nd day. More
by WILLIAM S
Employees Worked With
Steve Dreesen
July 02, 2015
Very pleased. Brian was very courteous and professional. Will consult him again. I've had nothing but problems with this VW but they knew exactly what the issue was Brian was very courteous and professional. Will consult him again. I've had nothing but problems with this VW but they knew exactly what the issue was this time around. More
by jgsimonds
Employees Worked With
Brian Timm
July 02, 2015
Pleased with transaction I was please that I got to deal with one associate James Crayton when purchasing my new car. James was very knowledgeable with the cars I looked at. I was please that I got to deal with one associate James Crayton when purchasing my new car. James was very knowledgeable with the cars I looked at. He was able to answer questions I had about each vehicle which made it easier in making my decision which vehicle I purchased. James walked me through the entire purchase process which is completely different than other dealerships. More
by DERREK153
July 02, 2015
Maintanence on VW Jetta Courtney does a outstanding job in the service department, she needs a raise. The service was on time as agreed. Shuttle was great. great - great.. Courtney does a outstanding job in the service department, she needs a raise. The service was on time as agreed. Shuttle was great. great - great.. More
by WLZINK
Employees Worked With
Courtney Karau
July 02, 2015
The total car buying experience I am very pleased at the car buying experience I had at Lou Bachrodt Auto Mall. As tough as I thought the process would be, it was made easy by the sa I am very pleased at the car buying experience I had at Lou Bachrodt Auto Mall. As tough as I thought the process would be, it was made easy by the sales staff and finance department. Mr. Brent Woodward was one of the best car salesman I've ever meet. He let us make the decisions when we needed to and he added his expertise as it was needed, never feeling pressured. We would like to thank Brent and all the staff and Lou Bachrodt for their help. I will now recommend family and friends to bachrodt for any of their future new or used car purchases. More
by ctonycard1
July 02, 2015
My experience with Mike fisher was excellent. After all the paperwork my husband and I was out the door with our brand new 2015 Tarverse! Mike gave us great custome with Mike fisher was excellent. After all the paperwork my husband and I was out the door with our brand new 2015 Tarverse! Mike gave us great customer service.He is very knowledgeable of the products he is selling. MIKE YOU ROCK! We will definitely come back. More
by HARRISTENIKA45
Employees Worked With
Mike Fisher
July 01, 2015
Great experience I have always gotten great service and been treated great---very friendly and considerate personnel ---Brian Timm is the best---he takes good care of I have always gotten great service and been treated great---very friendly and considerate personnel ---Brian Timm is the best---he takes good care of my car and I like dealing with him---always a pleasant experience---thanks again, Brian----see you next time----Regards, Helen Barnhart More
by PERCILLA98
Employees Worked With
Brian Timm
