Lou Bachrodt Auto Mall

Great service Courtney in service is awesome. She really knows her stuff. I only deal with her, she has never let me down. Give her a call. Courtney in service is awesome. She really knows her stuff. I only deal with her, she has never let me down. Give her a call. More

Great Service when I needed it. Mr. J. R. Henry is the best. I bought a 2009 Silverado from him, and now I've bought a 2015 Chevy Equinox this spring. He is so good to work with. Mr. J. R. Henry is the best. I bought a 2009 Silverado from him, and now I've bought a 2015 Chevy Equinox this spring. He is so good to work with. He really knows his product and can offer solutions to my purchase dilemmas. I'm very grateful for his help. Also, when having a vehicle serviced, I'm impressed with the efficiency and organization in the service department. Thanks to all. Janet Shook More

Recent Service Visit Steve Dreesen, the service manager, understands precisely what a BMW customer (and any customer, for that matter) wants: 1. A prompt return call Steve Dreesen, the service manager, understands precisely what a BMW customer (and any customer, for that matter) wants: 1. A prompt return call if he is not immediately available; 2. An effort to schedule the car for service as quickly as possible, under the circumstances; 3. Courteous staff; 4. A clear description of what is recommended / needed; 5. A good estimate of the likely cost; and 6. High quality, detail-oriented work on the car. The cost to properly maintain a BMW is not insubstantial. However, when the accompanying service is outstanding, as it is at Bachrodt BMW, a customer readily accepts this as the cost of owning and properly maintaining a precision machine. Steve Dreesen is a consummate professional who exemplifies the concept of customer service. He should be applauded, and promoted as appropriate. It is our pleasure to have our X5 serviced at Bachrodt BMW because of people like Steve, as well as Joe who is now in the service department. Keep up the good work, Bachrodt BMW! M Gravino More

For the first time my car was serviced in an hour. I called at noon and was happy that Tris was able to fit me in at 2:30. Oil changed was done in a timely manner. I called at noon and was happy that Tris was able to fit me in at 2:30. Oil changed was done in a timely manner. More

Casey is amazing My experience here was great !!!!! I left super happy with my decision on a brand new 2015 jetta !!! I have to say Casey is amazing and definitely wil My experience here was great !!!!! I left super happy with my decision on a brand new 2015 jetta !!! I have to say Casey is amazing and definitely will be coming back for a new car here !!!! First time buyer it was very difficult to make my choice but she made it simple and asked me what my favorite features were and made sure the car I was getting had it at a reasonable price !!! I went from getting a used car to brand new one thank you Casey !!!!! Mr. A Luna was great too. Thanks for your time even if you were on vacation you still manage to help me out great service !!!! More

VW service visit Courtney Karau is a most perceptive young woman who listens to the customer, making certain she understands the reason for the service appointment. An Courtney Karau is a most perceptive young woman who listens to the customer, making certain she understands the reason for the service appointment. And then she takes action, allowing the customer to relax in the guest lounge or, if the appointment is going to take longer, to go about the customer's own routine, returning when the work is completed on the automobile. And Courtney is not afraid to stand up for the customer, inserting herself between the customer and the mechanics in making certain the problem is corrected the first time around. I like that! And I am glad to have Courtney as my Volkswagen service writer at the Bachrodt Auto Mall. More

outstanding KEVIN LEE was nothing but professional, He was outstanding and a pleasure to work with and I would recommend him and the dealership with anyone that w KEVIN LEE was nothing but professional, He was outstanding and a pleasure to work with and I would recommend him and the dealership with anyone that was looking for a car. More

My GMC needed repairs- several days Courtney was great! SWEET!!! So sweet! Excellent and prompt communciations which we so appreciated it! Courtney was wonderful!!! Would highly recom Courtney was great! SWEET!!! So sweet! Excellent and prompt communciations which we so appreciated it! Courtney was wonderful!!! Would highly recommend! Lou Bachrodt is most reputable in Rockford area! More