Lou Bachrodt Auto Mall
Rockford, IL
Filter Reviews by Keyword
By Type
Showing 2,163 reviews
I had a very good experience at the dealership The salesperson was very friendly polite very professional and was treated with courtesy salesman showed me several different vehicles and I ended up The salesperson was very friendly polite very professional and was treated with courtesy salesman showed me several different vehicles and I ended up buying a Buick Enclave very nice car salesman was not pushy at all More
CUSTOMER SATISFACTION! My experience at Lou Bachrodt was absolutely amazing! Thanks to Jeff for going above & beyond to get me in a vehicle that suits all of my needs. I am My experience at Lou Bachrodt was absolutely amazing! Thanks to Jeff for going above & beyond to get me in a vehicle that suits all of my needs. I am completely satisfied! OUTSTANDING!! More
New Truck Sam has been my sales person for the last two vehicles now and he does everything he can to get at the price that I needed to be at for the trade and Sam has been my sales person for the last two vehicles now and he does everything he can to get at the price that I needed to be at for the trade and the new Tahoe. He goes the extra mile and explains everything about the vehicle your looking for, he will even set up the onstar, xmradio, and any bluetooth devices for you and explain it all. Sam knows I do not like sitting in the dealership for long so he tries to speed things up as best he can. Great job Sam. I only dealt with Heather over the phone, however she was very helpful in letting me know what they had in inventory. More
satisfaction They treat you good .They make you satisfy with your purchase. They give you many options. They explain the tings to you and say if you have questions They treat you good .They make you satisfy with your purchase. They give you many options. They explain the tings to you and say if you have questions to call. They show you the cars. More
Exceptional Value -- Exceptional Customer Service I arrived at the dealership with definite ideas about what I wanted in my 19th new car; and anticipated ordering one from the factory. Casey Welter l I arrived at the dealership with definite ideas about what I wanted in my 19th new car; and anticipated ordering one from the factory. Casey Welter listened attentively, provided informative test drives in three different models, and ultimately identified the ideal vehicle meeting my criteria -- In Stock! She resolved questions/issues regarding "towing" and "Bluetooth" capabilities by contacting VW factory representatives directly; and provided timely information that directly affected my vehicle selection. Larry Hansen explained clearly, the rather complicated post-sale options for vehicle care and warranties. I and my family are extremely pleased with the new Golf Sportwagen, and the new car buying experience at Lou Bachrodt - VW! More
my new Silverado!! Jim made our new truck buying experience easy. He answered all our questions, was very knowledgeable about the vehicle. Jim stayed late to help show u Jim made our new truck buying experience easy. He answered all our questions, was very knowledgeable about the vehicle. Jim stayed late to help show use all the new technology that we are not familiar with. Frank sumpter was just as helpful, was fast, friendly! Thank you, for such great service! We will continue to buy our vehicles for Lou Bachrodt!?????? Rick & Vicki Ritter More
Great service Worked with Josh and Chris Foreman from VW and BMW. They were so helpful. Very friendly and accomidating. Willing to help with any questions and ge Worked with Josh and Chris Foreman from VW and BMW. They were so helpful. Very friendly and accomidating. Willing to help with any questions and get me into a car I loved for a great price. Very honest! More
Great experience, quick service, very helpful! Quick service and easy to deal with! Our salesman was kind and well educated. I would buy another car from him and recommend him to a friend. Quick service and easy to deal with! Our salesman was kind and well educated. I would buy another car from him and recommend him to a friend. More
Sparks!! After considering the Chevrolet Sparks and Trax I finally came in to Lou Bachrodt;s Dealership to check them out. Not expecting to buiy that day on S After considering the Chevrolet Sparks and Trax I finally came in to Lou Bachrodt;s Dealership to check them out. Not expecting to buiy that day on Saturday, July 18, 2015, I was window shopping so to speak. As I entered the Dealership, Prosper was standing at the entry and greeted me with a smile and some conversation to help me. I told him I was to meet Macy, so he found her and she brought Prosper back to help me. He helped in all matters to show me the cars I was interested in as well as one used car I found on Bachrodt's website. I was shown the Sparks and fell in love with a "Salsa" colored one with manual shift. Prosper worked with me to see if it would work out for me and the Chevy Sparks! he has been great to work with and I would recommend him as a GREAT salesperson to anyone coming in to look for their next Chevrolet vehicle! I am and will always be a Chevy gal!! Thanks for the great service Prosper!! More