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Lou Bachrodt Auto Mall

Rockford, IL

Overview
Reviews
4.7
2,163 Reviews
Call Dealership (815) 332-3000
View Awards

7070 Cherryvale N Blvd

Rockford, IL

61112

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Showing 2,163 reviews

July 08, 2022

Nathaniel Groener was very professional and helped us pick our dream car. Thank you so much for your help! More

by Jeremyworley82
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nate Groebner
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Jul 25, 2022 -

Lou Bachrodt Auto Mall responded

Everyone deserves their dream car! Wonderful to hear Nathaniel helped make that happen for you. Thank you for taking the time to share your 5 star experience with the team. Sincerely, Charlie Hansmeyer, General Manager charlie.hansmeyer@bachrodt.com

June 30, 2022

Michael is nothing short of amazing! He listened to every concern I had with finding a new vehicle. Great customer service skills. More

by Vanii
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Hall
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Jul 05, 2022 -

Lou Bachrodt Auto Mall responded

A lot of thought goes into buying a new vehicle and we think you know what's best for you! That's why we listen to your concerns, wants, and needs before sending you out on a test drive. Thank you so much for sharing your 5 star experience with Michael and the team. Enjoy your new BMW! Sincerely, Charlie Hansmeyer, General Manager charlie.hansmeyer@bachrodt.com

June 30, 2022

Very helpful! Especially JD my salesman, honest man, no bs! Very thorough & patient, recommend him highly! Go see him! Thanks again JD! More

by Albert Ferraresi Jr
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shain Bono, JD Lomeli
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Jul 05, 2022 -

Lou Bachrodt Auto Mall responded

Thanks for sharing Albert! We wholeheartedly believe our dedication to transparent pricing and clear communication leads to a more enjoyable buying experience. Wonderful to hear the JD delivered just that. Sincerely, Charlie Hansmeyer, General Manager charlie.hansmeyer@bachrodt.com

June 30, 2022

Michael Hall was very helpful when buying my first car. Very thankful to have him as my car salesman More

by nicolev
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Hall
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Jul 05, 2022 -

Lou Bachrodt Auto Mall responded

That's awesome to see! Thank you for taking the time to share your experience with Michael and the team. Enjoy your new Nissan! Sincerely, Charlie Hansmeyer, General Manager charlie.hansmeyer@bachrodt.com

June 29, 2022

Great experience! Joe Luy made the process easy and we left feeling well informed. We would recommend him to anyone looking for a car. More

by Bkschuenke
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Luy
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Jul 05, 2022 -

Lou Bachrodt Auto Mall responded

Wonderful news! Thank you for taking the time to share your experience with Joe and the team. Enjoy your new Chevy! Sincerely, Charlie Hansmeyer, General Manager charlie.hansmeyer@bachrodt.com

June 25, 2022

Mike hall was a nice and funny guy he helped us alot and he did everything really fast. More

by almarosa264
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Hall
Report | Print
Jul 05, 2022 -

Lou Bachrodt Auto Mall responded

Thank you for taking the time to share your experience with Michael and the team. Enjoy your new GMC! Sincerely, Charlie Hansmeyer, General Manager charlie.hansmeyer@bachrodt.com

June 25, 2022

Michael and Shain did a great job getting us a vehicle for the price we needed. Thanks More

by Ron.r
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Hall, Shain Bono
Report | Print
Jul 05, 2022 -

Lou Bachrodt Auto Mall responded

It's always wonderful to hear when the team gets it right! Thank you for taking the time to share your experience with Michael and the team. Enjoy your new ride! Sincerely, Charlie Hansmeyer, General Manager charlie.hansmeyer@bachrodt.com

June 23, 2022

This dealership and Sam made buying a vehicle a pleasant experience. I was really blown away by Sam and Bill's work ethic for actually caring about the customer. More

by Jdtilling
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Ferrille, Bill Rusch
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Jun 23, 2022 -

Lou Bachrodt Auto Mall responded

Thank you so much for sharing those kind words with us! We work hard to foster an environment where it's actually FUN to buy a new vehicle. That means honesty and commitment to exceptional customer service. Wonderful to hear that Sam, Bill, and the team delivered just that. We appreciate you taking the time to share your Bachrodt Buying Story. Enjoy that new Chevy! Sincerely, Charlie Hansmeyer, General Manager charlie.hansmeyer@bachrodt.com (815)580-2100

June 21, 2022

Sam was able to find the perfect car for us and we felt that he valued our time and budget. More

by lisakaypick66
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Ferrille, Bill Rusch
Report | Print
Jun 21, 2022 -

Lou Bachrodt Auto Mall responded

We excel at finding the vehicle that's juuust right for you! Wonderful to hear that Sam and the team were able to do just that. Thank you so much for taking the time to share your 5 star experience with us. Enjoy your new Chevy! Sincerely, Charlie Hansmeyer, General Manager charlie.hansmeyer@bachrodt.com (815)580-2100

June 21, 2022

Lou Bachrodt was able to find the exact truck I wanted. GMC 2500HD AT4 which is a very rare and difficult truck to find. Joe Luy kept in great communication with me via email and cell phone. Response was f More

by andrew.jech
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Luy
Report | Print
Jun 21, 2022 -

Lou Bachrodt Auto Mall responded

Thank you so much for sharing your Bachrodt Buying Story with us Andrew! Exceptional customer service is always a top priority and that means making your buying experience fun and hassle-free. No pressure. No gimmicks. Just help to find the vehicle that's just right for you. Wonderful to hear that Joe delivered just that! Enjoy your new AT4, it's a gorgeous truck! Sincerely, Charlie Hansmeyer, General Manager

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