Lou Bachrodt Auto Mall
Rockford, IL
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Better than I thought it would be The salesperson who dealt with me was very friendly and courteous throughout the day. He was also very knowledgeable about all the features of the Tah The salesperson who dealt with me was very friendly and courteous throughout the day. He was also very knowledgeable about all the features of the Tahoe that I purchased. He took the time to walk me through every single control/switch/display in the vehicle (and there are a lot!) He also made it clear that he would be my point of contact in the future for any questions about the SUV. He also took me back and introduced me to the service person who would be handling all my maintenance on the vehicle. My last experience of buying a vehicle was not as pleasant as this one, so I was surprised. More
Very pleasant experience! We were dreading buying a new car at a dealership due to our experience several years ago at another store. Thanks to Warren and everyone we dealt wi We were dreading buying a new car at a dealership due to our experience several years ago at another store. Thanks to Warren and everyone we dealt with at Lou Bachrodt's this time was much different. Warren greeted us warmly and explained that he would do whatever was necessary to help us make a good decision, whether we bought a car that day or not. He did not in any way pressure us to "buy today" and did indeed provide us with everything we needed to be comfortable with our purchase. Well, we did decide to purchase a new Malibu that day and we couldn't be happier with it. Thank you Warren and thank you Lou Bachrodt auto mall, when we need another car, we will come back. More
1 of a kind. At times being a women and going into a dealer alone can be scary, but not this time. GRACIAS sales man Fil for answering my millions of questions. Fr At times being a women and going into a dealer alone can be scary, but not this time. GRACIAS sales man Fil for answering my millions of questions. From the moment you answered the phone to when you handed me my keys you were professional and kept me up to speed on every detail. The team was fantastic I got an amazing deal, Y gracias for getting me el caro de mis suenos #FIL #LOUBACHRODT #15CAMERO More
Great Job Kevin Lee Kevin Lee did a GREAT JOB getting us into a new small SUV that fit us and our driving needs and buget. Thanks Kevin Lee Kevin Lee did a GREAT JOB getting us into a new small SUV that fit us and our driving needs and buget. Thanks Kevin Lee More
Jim Canfield Rocks! Jim Canfield sold a brand new GMC Acadia Denali to us this week. He always listened to us and took the time to make sure that everything was done as Jim Canfield sold a brand new GMC Acadia Denali to us this week. He always listened to us and took the time to make sure that everything was done as promised. He went above and beyond to make the buying experience one of the very best we have ever had! One thing we really appreciated was his no pressure approach and proactive communication. Please ask for Jim the next time you are car shopping. You Rock, Jim! More
freindly service Kristi is a great person to deal with she listens to you and takes the time to help you get what you need and want, and Chris Foreman is super nice a Kristi is a great person to deal with she listens to you and takes the time to help you get what you need and want, and Chris Foreman is super nice and goes the extra mile to get you the best deal possible without putting any pressure on you my experience with these people is what made buying from this dealership great thanks guys for all you did. More
Exceptional Service! Sam Ferrille sold us our brand new Buick Enclave and it was a very pleasant experience! This is my third vehicle that I have purchased from Lou Bachro Sam Ferrille sold us our brand new Buick Enclave and it was a very pleasant experience! This is my third vehicle that I have purchased from Lou Bachrodt and will continue to come back to this dealership! Jill Fagan More
Always find what I want!! Any time I need a new car I always go to Mike Fisher he always seems to find whatever it is I'm looking for! Wouldn't go anywhere else! Any time I need a new car I always go to Mike Fisher he always seems to find whatever it is I'm looking for! Wouldn't go anywhere else! More
Fantastic! Sam Ferrille sold us our brand new GMC Acadia and we couldn't have been more pleased with the experience! This is our second new car we have bought fr Sam Ferrille sold us our brand new GMC Acadia and we couldn't have been more pleased with the experience! This is our second new car we have bought from Sam in the past two years. He was great to work with and very personable. We would HIGHLY recommend Sam and Lou Bachrodt! More
execellent I talked with Jim several weeks ago that I was looking for a used Tahao or suburban about ten years old. On Aug 5th Jim called saying he had located I talked with Jim several weeks ago that I was looking for a used Tahao or suburban about ten years old. On Aug 5th Jim called saying he had located a 2015 Denali XL and we made arrangements to see the vehical. After a short test drive we deceided to purchuse. Jim then followed the vehical through a safety inspection to insure the vehical meet Bachrodt standerds. On Aug 7th we took delivery and Jim walked us the final purchuse agrements and spent several minutes going over all the features of the vehical. Then on Aug 10th He called to see if everything was working okay and if I needed anything just to give him a call. All in all a plestant experiance. More