Back

Lou Bachrodt Auto Mall

Rockford, IL

4.7
2,163 Reviews

7070 Cherryvale N Blvd

Rockford, IL

61112

Directions

By Type

Showing 2,163 reviews

August 28, 2015

Better than I thought it would be The salesperson who dealt with me was very friendly and courteous throughout the day. He was also very knowledgeable about all the features of the Tah More

by GBALIEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mitch Nelson, Fil Sotomayor, Ed Sennett, Nick Steder
Oct 28, 2015 -

Lou Bachrodt Auto Mall responded

Thank you for taking the time to share your thoughts with us! We're glad to hear that your car shopping experience with us went well. It's always great to hear from our customers and we appreciate you taking the time to give us feedback. Thanks again and take care! George Schaffner | General Manager | george@bachrodt.com

August 28, 2015

Very pleasant experience! We were dreading buying a new car at a dealership due to our experience several years ago at another store. Thanks to Warren and everyone we dealt wi More

by a jay
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ed Sennett
Oct 28, 2015 -

Lou Bachrodt Auto Mall responded

Thank you for your feedback! We appreciate Warren as well as the rest of our staff and we are thrilled that they have taken care of you. We make it a goal of ours to show you all the options and features so that you are completely comfortable with your decisions. Congratulations on your new Malibu! See you again soon. George Schaffner | General Manager | george@bachrodt.com

August 28, 2015

1 of a kind. At times being a women and going into a dealer alone can be scary, but not this time. GRACIAS sales man Fil for answering my millions of questions. Fr More

by essie15
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fil Sotomayor
Oct 28, 2015 -

Lou Bachrodt Auto Mall responded

Congratulations on your purchase! At Lou Bachrodt, we strive to answer every question and address every concern, and it’s encouraging to know Fil was able to show you dedicated and personalized service. We hope to work with you again in the future for any of your automotive needs! Thank you! George Schaffner | General Manager | george@bachrodt.com

August 27, 2015

Great Job Kevin Lee Kevin Lee did a GREAT JOB getting us into a new small SUV that fit us and our driving needs and buget. Thanks Kevin Lee More

by EDFRENCH64_44
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Schaffner, Kevin Lee, Courtney Karau, Ed Sennett
Aug 28, 2015 -

Lou Bachrodt Auto Mall responded

Thank you for taking time to share your feedback. I am pleased to hear Kevin did a great job in assisting you in your purchase. We look forward to serving you again! George Schaffner | General Manager | george@bachrodt.com

August 26, 2015

Jim Canfield Rocks! Jim Canfield sold a brand new GMC Acadia Denali to us this week. He always listened to us and took the time to make sure that everything was done as More

by frosty
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Canfield
Aug 28, 2015 -

Lou Bachrodt Auto Mall responded

Thanks for your review and congrats on your new GMC Acadia! It is great to hear that Jim went above and beyond to help out with your vehicle needs. We really appreciate your continued business. Happy driving! George Schaffner | General Manager | george@bachrodt.com

August 25, 2015

freindly service Kristi is a great person to deal with she listens to you and takes the time to help you get what you need and want, and Chris Foreman is super nice a More

by babe.brucci
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Kristi Frederick
Aug 26, 2015 -

Lou Bachrodt Auto Mall responded

Thank you for sharing. I am pleased that your vehicle purchase experience with Kristi and Chris was so positive. Your glowing review is a reflection of our intense dedication to going the extra mile to please our guests. We would love to work with you again; feel free to call us with any questions or concerns. George Schaffner | General Manager | george@bachrodt.com

August 24, 2015

Exceptional Service! Sam Ferrille sold us our brand new Buick Enclave and it was a very pleasant experience! This is my third vehicle that I have purchased from Lou Bachro More

by JIll
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Ferrille
Aug 26, 2015 -

Lou Bachrodt Auto Mall responded

Hi Jill, we appreciate your continued business and review. It is great to know that Sam was able to provide you with a pleasant purchase experience. We greatly appreciate the opportunity to work with you and earn your business. Please let us know if we can ever help you in the future. Enjoy your new car! George Schaffner | General Manager | george@bachrodt.com

August 23, 2015

Always find what I want!! Any time I need a new car I always go to Mike Fisher he always seems to find whatever it is I'm looking for! Wouldn't go anywhere else! More

by ZANEMISSY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Fisher
Aug 25, 2015 -

Lou Bachrodt Auto Mall responded

Thank you very much for your review. We strive to provide courteous service to all our guests and are glad to hear that Mike helped you find the car you were looking for. Thank you for continually choosing us for your auto needs. If you ever have any automotive needs in the future, don't hesitate to contact us at any time. George Schaffner | General Manager | george@bachrodt.com

August 20, 2015

Fantastic! Sam Ferrille sold us our brand new GMC Acadia and we couldn't have been more pleased with the experience! This is our second new car we have bought fr More

by ErikaRDH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Ferrille, Frank Sumpter
Aug 21, 2015 -

Lou Bachrodt Auto Mall responded

Erika, thank you for the kind words on behalf of Sam, Frank and our dealership! We really appreciate it, and will make sure we pass along the compliments. Enjoy your new GMC Acadia and if you need anything else, please don't hesitate to stop by or give us a call! George Schaffner | General Manager | george@bachrodt.com

August 19, 2015

execellent I talked with Jim several weeks ago that I was looking for a used Tahao or suburban about ten years old. On Aug 5th Jim called saying he had located More

by used car owner
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Canfield, Frank Sumpter
Aug 21, 2015 -

Lou Bachrodt Auto Mall responded

Thank you for your perfect review. Our dealership is committed to providing a pleasant buying experience and that always starts with great customer service, and it's appears as though Jim has done just that! Please let us know if we can do anything further to help. Stay safe! George Schaffner | General Manager | george@bachrodt.com

...
179
...