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Lou Bachrodt Auto Mall

Rockford, IL

4.7
2,163 Reviews

7070 Cherryvale N Blvd

Rockford, IL

61112

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Showing 2,163 reviews

September 03, 2015

First class dealership. I haven't purchased a new vehicle in several years and frankly i had a bad experience with the dealership I bought from. Bachrodts Auto Mall has show More

by Troland
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Schaffner, Joe Luy, Frank Sumpter
Sep 17, 2015 -

Lou Bachrodt Auto Mall responded

Hello and thanks for this great review! We can't tell you enough how much we appreciate our service team. They do a fantastic job and we are very happy that they were there to take care of you! Thank you again and we always look forward to working with you again in the future! George Schaffner | General Manager | george@bachrodt.com

September 03, 2015

Our New SUV They all were courteous to us and our sales representative Mr. J. R. Henry explained all of our options both buying and leasing as well as took the ti More

by CURRYSCUSTOMCARCARE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JR Henry, Frank Sumpter
Sep 17, 2015 -

Lou Bachrodt Auto Mall responded

Congratulations on your brand new Terrain! I am happy to hear you are enjoying your purchase. At Lou Bachrodt Chevrolet, we strive to answer every question and address every concern, and it’s encouraging to know Henry was able to show you dedicated and personalized service. We are committed to helping each customer get behind the wheel that accommodates their lifestyle and includes all the features that makes it their dream vehicle. We look forward to working with you during your next service visit! George Schaffner | General Manager | george@bachrodt.com

September 02, 2015

Helpful sales staff Dale our sales representative and Frank were accommodating and helpful in the purchase of a used vehicle. I thought we were able to purchase a like ne More

by THARTLEY1913
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Sumpter
Oct 28, 2015 -

Lou Bachrodt Auto Mall responded

We're excited to hear that Dale and Frank took care of you! They are assets to Lou Bachrodt and we appreciate all they do. If there is anything more we can do please come back and see us again any time! We look forward to your next visit. Take care! George Schaffner | General Manager | george@bachrodt.com

September 02, 2015

It was a great experience! David was most helpful. Went looking for a new car to lease. My Volvo was 16 years old. Our sales person David went out of his way to make our experience a great one. He was More

by PATTIE.CESAREK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Your greeter was also very nice!, Ed Sennett
Sep 17, 2015 -

Lou Bachrodt Auto Mall responded

Thank you for taking the time to share your experience with us. We are dedicated to our customers and it’s important we do everything in our power to ensure they drive away happy customers! It does not surprise us that David went above and beyond for you; it is just an example of why he is such a great asset to our team. We will make sure he hears your feedback. Please let us know how we may be able to help next! George Schaffner | General Manager | george@bachrodt.com

September 02, 2015

I'm happy!! Got exactly what I wanted!! The salesman worked diligently to find the vehicle I wanted for the right price!! Financing was a breeze and the terms we More

by Tamilyn63
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Prosper Rubino
Sep 17, 2015 -

Lou Bachrodt Auto Mall responded

Thank you and congratulations on your new car! We are very happy to hear that it was a smooth process for you as we know buying a car takes time out of your day. Enjoy your new car and make sure to like us on Facebook to get a hold of the latest deals! George Schaffner | General Manager | george@bachrodt.com

September 01, 2015

Joshua Schneider - #1 Joshua is #1 for many reasons, he returned my call and had patience throughout my selection decision. He stuck with me until the end of my buying exp More

by HappyShopper
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joshua Schneider
Oct 28, 2015 -

Lou Bachrodt Auto Mall responded

Hi and thank you for taking the time to write this review! It's delightful to know that Joshua was of such help to you. We strive to provide a wonderful buying experience for our guests, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Take care! George Schaffner | General Manager | george@bachrodt.com

August 31, 2015

Brandon Campbell We went to trade in 1 vehicle and purchase 2 vehicles. Our salesperson, Brandon Campbell, was truly helpful, had patience, and had a wonderful attitu More

by zsmom99
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Campbell
Oct 28, 2015 -

Lou Bachrodt Auto Mall responded

Thank you for the excellent review! We’re glad you had the opportunity to work with Brandon. He is a great asset and we appreciate all he does. We'll be sure to pass your thank you on to him. See you again! George Schaffner | General Manager | george@bachrodt.com

August 31, 2015

Awesome Sales Team Mike Fisher did a great job getting us into our truck. And meeting our financial goals on payment. Stayed late on a Friday night to get the job done. More

by letsroll
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Fisher, Ed Sennett
Oct 28, 2015 -

Lou Bachrodt Auto Mall responded

We are sincerely pleased to know that Mike's efforts have made the difference in your buying experience. Your testimonial gives us the knowledge that we are making a significant impact and moving forward in a positive light. If you ever have additional questions or need a service, we are more than happy to lend a hand. Thank you! George Schaffner | General Manager | george@bachrodt.com

August 30, 2015

Great, smooth, friendly service Brandon C. Sales consultant was friendly, knowledgeable and it was a great purchasing experience. We love our new car and feel we have purchased a ver More

by Equinox2015
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Campbell
Oct 28, 2015 -

Lou Bachrodt Auto Mall responded

Thank you for leaving us this great review! We are very happy to hear that we could provide you with a second car buying experience that was just as good or better as the first! Please come back and see us again in the future with anything else you might need. Take care!

August 30, 2015

Casey listened to everything I said. It was quick and easy and I received the car that I truly love. I had a Diesel in 2011 and got a diesel in 2015. Recommend to everyone. (With 6 spe More

by KGM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ed Sennett
Oct 28, 2015 -

Lou Bachrodt Auto Mall responded

Thank you and congratulations on your new car! We are very happy to hear that it was a quick and easy process for you. Enjoy your new car! George Schaffner | General Manager | george@bachrodt.com

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