Back

Lou Bachrodt Auto Mall

Rockford, IL

4.7
2,163 Reviews

7070 Cherryvale N Blvd

Rockford, IL

61112

Directions

By Type

Showing 2,163 reviews

September 11, 2015

Enjoyable experience Purchased our BMW first time in. One reason was our sales person, Josh. Easy to talk with and not pushy. Made the decision so much easier. Thanks More

by MJB
Recommend Dealer
Yes
Employees Worked With
Joshua Schneider
Sep 17, 2015 -

Lou Bachrodt Auto Mall responded

Thank you and congratulations on your purchase! We are so very pleased that we could make your visit easy and hassle free, and we believe that's how every car buying experience should be. We are grateful for the excellent rating. Enjoy your new BMW! George Schaffner | General Manager | george@bachrodt.com

September 11, 2015

Great Experience This was my second time for buying at Bachrodt's. I was met immediately by a friendly, welcoming Joshua and Chris. It was a very positive experience. More

by DWS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joshua Schneider, Frank Sumpter
Sep 17, 2015 -

Lou Bachrodt Auto Mall responded

Thanks for your perfect review! We're glad to hear that our team was friendly, knowledgeable, and helpful! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. George Schaffner | General Manager | george@bachrodt.com

September 11, 2015

Outstanding!!! Warren is so amazing at what he does! I visited 5 other car dealers and went with him! I will send other friends to him. He was not pushy and very ple More

by JJJPELOCK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 17, 2015 -

Lou Bachrodt Auto Mall responded

Thank you so much for the wonderful review of your experience at Lou Bachrodt Chevrolet. Warren is one of the best at his career and your review is spot on. We love hearing from great customers like yourself that continue to spread all the good things our dealership is doing to take care of its customers and the community. Thanks again for your business. We look forward to working with you, your family, and your friends in the future! George Schaffner | General Manager | george@bachrodt.com

September 10, 2015

Pretty good experience Our salesman was knowledgeable, friendly and helpful, nothing against him. I just feel that as a returning buyer and a person whose last 4 cars were More

by TERHARRN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Al Luna, Frank Sumpter
Sep 17, 2015 -

Lou Bachrodt Auto Mall responded

We always aim for 100% customer satisfaction; however, it is apparent we have fallen short of this goal during your most recent visit. We appreciate you taking the time to share your experience and leave this review. Reviews like this help highlight specific areas in need of improvement as we are continuously looking for new ways to improve our dealership. I'd like to help repair your relationship with our team and create a better experience in the future! I hope to hear from you soon. George Schaffner | General Manager | george@bachrodt.com

September 09, 2015

They'll promise you the world.. Our initial experience with purchasing our X5 four weeks ago was satisfactory. We were sold on the superior customer service and obviously the quality More

by KAM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Steve Dreesen
Sep 09, 2015 -

Lou Bachrodt Auto Mall responded

We truly appreciate your business and understand your concerns. While many of the things you are experiencing were explained and addressed, we see that there is still some confusion and we are working to help resolve those items. We cannot change what is in the design, but will address all of your concerns as we can identify them. Your satisfaction is our number one concern.

September 08, 2015

Great! So HAPPY with my car! Thanks Prosper! And thanks Larry Hansen! Everyone was so nice and helpful! Would for sure come back here to buy again. More

by debbie 123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Prosper Rubino
Sep 17, 2015 -

Lou Bachrodt Auto Mall responded

Congratulations on your new car! We are pleased to hear that you had a wonderful experience with Larry and the rest of our team. We would like to sincerely thank you for your business and encourage you to stop by or give us a call with any questions that may arise. Also, take advantage of our most recent online specials available through our Facebook page! George Schaffner | General Manager | george@bachrodt.com

September 04, 2015

Great Service! Josh and Cole made my first car buying experience so easy! They were very knowledgeable and exhibited great customer service skills. Everyone that I w More

by Brookeb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joshua Schneider, Frank Sumpter
Sep 17, 2015 -

Lou Bachrodt Auto Mall responded

Brooke, Thank you for writing this fantastic review and giving our dealership such an excellent star rating! It is great to hear we were able to go above and beyond your expectations and provide you with a pleasant first car buying experience. Feel free to call or stop by if there is anything else we can do for you!

September 03, 2015

Courteous and knowledgeable When I went to the Mall I was a little nervous and apprehensive. This was the first new car I was considering purchasing since the loss of my husband More

by Blozis,Bernita
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Prosper Rubino, Frank Sumpter
Sep 17, 2015 -

Lou Bachrodt Auto Mall responded

I am happy to hear your time spent with Prosper and the rest of the team was pleasant. Congratulations on your new car! If you have any questions or concerns regarding your new vehicle, please come back to visit us. We look forward to seeing you in the future! Thank you! George Schaffner | General Manager | george@bachrodt.com

September 03, 2015

I'm happy with my new car! The sales person that helped us find our car gave us great service I would recommend him to anyone. Brent Woodward treated it is respect and help us f More

by Laura1923
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 17, 2015 -

Lou Bachrodt Auto Mall responded

Laura, we are truly grateful for this awesome review! We are thrilled that Brent was able to take care of you. He is a great asset to our team and we appreciate him providing you with the service that you deserve. Thank you again and we look forward to the opportunity to service you in the future. Like us on Facebook for service specials! George Schaffner | General Manager | george@bachrodt.com

September 03, 2015

Absolutely Great Lease was up on my GMC Acadia and Brent Woodward and Kevin Lee were most helpful and totally satisfied with my new Terrain. It was a great experience. More

by GJEDW4243
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Lee
Sep 17, 2015 -

Lou Bachrodt Auto Mall responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We appreciate your recommendation as well. We look forward to seeing you back again in the future! Take care. George Schaffner | General Manager | george@bachrodt.com

...
177
...