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Lou Bachrodt Auto Mall

Rockford, IL

4.7
2,163 Reviews

7070 Cherryvale N Blvd

Rockford, IL

61112

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Showing 2,163 reviews

October 06, 2015

Acadia Purchase With Sam Ferrille I have purchased 5 or 6 vehicle's from the Lou Bachrodt Dealership. I would very much so recommend experiance to all friends and family. Sam was More

by howardlindstrom
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Ferrille, Ed Sennett
Oct 06, 2015 -

Lou Bachrodt Auto Mall responded

Howard, thank you so much for the great review of your experience at our dealership and especially with Sam. All of the employees appreciate your continued business. Thank you for your recommendations as well. If there is anything that we can do to make your time with us more enjoyable, do not hesitate to contact us. George Schaffner | General Manager | george@bachrodt.com

October 05, 2015

Very satisfied customer My husband and I had a very pleasant experience dealing with JR while purchasing our new car. We will definitely come back to your dealership again. More

by dlarse2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JR Henry, Ed Sennett
Oct 06, 2015 -

Lou Bachrodt Auto Mall responded

I am happy to hear your time spent with JR was pleasant. Congratulations on your new car! If you have any questions or concerns regarding your new vehicle, please come back to visit us. We look forward to seeing you again in the future. Take care! George Schaffner | General Manager | george@bachrodt.com

October 03, 2015

Happy Customer Twice 1st time I purchased a vehicle, they made things easy. 2nd time around it was easier and they were even friendlier. I would definitely recommend you More

by NDELIA78
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jermicia Newsome, Frank Sumpter
Oct 06, 2015 -

Lou Bachrodt Auto Mall responded

Hi and thank you for sharing your wonderful experience with us! We are very happy to hear that we could provide you with a second car buying experience that was better than the first! Please come back and see us again in the future with anything else you might need. Take care! George Schaffner | General Manager | george@bachrodt.com

October 02, 2015

Excellent Salesman/Customer Service.. Iam extremely happy and thankful to be a new customer. Mike and JR. went above and beyond their duties to assist me.. I drove home in a new car.. Than More

by Ms Dee Horton
Recommend Dealer
Yes
Employees Worked With
JR Henry, Mike Fisher, Frank Sumpter
Oct 06, 2015 -

Lou Bachrodt Auto Mall responded

Delores, thank you for writing this fantastic review and giving our dealership such an excellent rating! It is great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there is anything else we can do for you. Thanks again! George Schaffner | General Manager | george@bachrodt.com

October 02, 2015

Friendly and accommodating sales staff. I was very pleased with the with the salesmen ability to meet my needs in the purchase of my new truck. They were very helpful in answering all my que More

by Teddy 2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mitch Nelson, Kevin Lee, Ed Sennett
Oct 06, 2015 -

Lou Bachrodt Auto Mall responded

Teddy, thanks for this awesome review! We can't tell you enough how much we appreciate our sales team. They do a fantastic job and we are very happy that they were there to take care of you! Thank you again and we always look forward to working with you again in the future! George Schaffner | General Manager | george@bachrodt.com

October 02, 2015

I am happy with my experience. I am happy with the sales staff, Kevin Lee in particular. I wish the vehicle I just purchased had more of the options I wanted but I am happy with the More

by TMOTLEY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Lee
Oct 07, 2015 -

Lou Bachrodt Auto Mall responded

Thank you for sharing your experience with us. We appreciate the feedback and are pleased that your vehicle purchase experience with Kevin was pleasant. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your experience with the service department. George Schaffner | General Manager | george@bachrodt.com

October 02, 2015

Thanks Jeffery Jeff was great. I made him run in for at least a dozen sets of keys. Huge help and awesome guy. Thanks for your help too, Chris. We will be back More

by beerdrinker214
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ed Sennett
Oct 06, 2015 -

Lou Bachrodt Auto Mall responded

Thank you for your outstanding review! I'm very happy to hear that Jeff and Chris was of such help to you. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. George Schaffner | General Manager | george@bachrodt.com

October 01, 2015

Easiest experience ever! I recently worked with Casey Welter at Bachrodt BMW who went above and beyond to find my car and accommodate my crazy schedule. She understood exactl More

by SUZIEY
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Oct 06, 2015 -

Lou Bachrodt Auto Mall responded

Hi Suzie! Thank you for taking the time to share your thoughts with us. We are dedicated to our customers and it’s important we do everything in our power to ensure they drive away happy customers! It does not surprise us that Casey went above and beyond for you; it is just an example of why she is such a great asset to our team. We will make sure she hears of your feedback. Please let us know how we may be able to help next! George Schaffner | General Manager | george@bachrodt.com

September 29, 2015

Start to finish nothing but excellent Sam Ferrille helped me every step of the way and put me behind the wheel of my first new car! His professionalism and honest answers showed he cared f More

by Brian
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Bachrodt, Sam Ferrille, Ed Sennett, Kristi Frederick
Oct 06, 2015 -

Lou Bachrodt Auto Mall responded

Brian, congratulations on your new car! At Lou Bachrodt Chevrolet, we strive to answer every question and address every concern, and it’s encouraging to know Sam was able to show you dedicated and personalized service. We are committed to helping each customer get behind the wheel that accommodates their lifestyle and includes all the features that makes it their dream vehicle. Thank you and we look forward to seeing you again! George Schaffner | General Manager | george@bachrodt.com

September 29, 2015

fantastic and patient When I first came to Lou Bachrodt, I was actually looking for a diesel Jetta. After the VW issues recently I changed my mind and didn't really know w More

by AMTILLERY1129
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Canfield
Oct 06, 2015 -

Lou Bachrodt Auto Mall responded

Hi and thank you for taking the time to share with us! The goal of the Lou Bachrodt Chevrolet team is to ensure a painless and enjoyable purchasing process for each of our customers. We will be sure to share your feedback with the team and we look forward to seeing you again at our dealership in the future! George Schaffner | General Manager | george@bachrodt.com

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