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Lou Bachrodt Auto Mall

Rockford, IL

4.7
2,163 Reviews

7070 Cherryvale N Blvd

Rockford, IL

61112

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Showing 2,163 reviews

December 02, 2015

Excellent customer service and follow up I have had an excellent follow up experience as well as continued good customer service from my sales associate Fil. I would recommend Fil to anyone i More

by lindseyvass
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fil Sotomayor
Dec 03, 2015 -

Lou Bachrodt Auto Mall responded

Thank you for leaving us this great review, Lindsey. I'm very happy to hear that Fil could be so helpful during your recent visit with us. We appreciate your recommendation as well. We look forward to seeing you back again in the future! Take care. George Schaffner | General Manager | george@bachrodt.com

November 30, 2015

My place to buy cars! I have purchased three cars in 6 year from Lou Bachrodt. Thief sales people like Jasmine, Hank and Sam are not pushy to get a sale. They got me the More

by JUDIK1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hank, Sam Ferrille, Courtney Karau, Frank Sumpter
Dec 03, 2015 -

Lou Bachrodt Auto Mall responded

Thanks so much for taking the time to share your review with us! We work hard to make sure our guests have a wonderful experience. We appreciate your business and look forward to seeing you at our dealership in the future! Best, George Schaffner | General Manager | george@bachrodt.com

November 30, 2015

knowledgable I had the pleasure of speaking with Jasmine Irizarry, although my husband and I did not purchase a vehicle it was clear that Jasmine was very knowledg More

by Katelyn Lameyer
Recommend Dealer
Yes
Dec 03, 2015 -

Lou Bachrodt Auto Mall responded

Thanks for your outstanding review, Katelyn! We strive to provide excellent customer service, and we're glad that this was the case for you during your visit with Jasmine. Please let us know if there's anything else we can do for you in the future! Best, George Schaffner | General Manager | george@bachrodt.com

November 29, 2015

Great buying experience Sales consultant J.R. Henry was so helpful. Liked dealing with him very much. I am a repeat Buick buyer. No other vehicle compares. Happy with my purc More

by Buickgal
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JR Henry
Dec 03, 2015 -

Lou Bachrodt Auto Mall responded

Thank you for your review! We know that buying a car is an important decision and it's awesome to know that JR did a great job assisting you. Don't hesitate to let us know if there's ever anything we can do for you in the future! Best regards, George Schaffner | General Manager | george@bachrodt.com

November 26, 2015

Prosper Rubino was very helpful!! Prosper was courteous, friendly, very nice person, We enjoyed our new van "Toyota Sienna" we really happy with our choice. Our experience at the More

by Escorpion81
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Prosper Rubino
Nov 26, 2015 -

Lou Bachrodt Auto Mall responded

Thank you for your review! We're glad to have Prosper on our team and that we could provide you with a positive experience. If you ever need anything in the future, please don't hesitate to let us know. Take care! George Schaffner | General Manager | george@bachrodt.com

November 26, 2015

made everything happen to close the deal! I found a truck i liked at another dealer down south and Bachrodt matched their deal saving me a 4 hr trip. They were the only dealer around that woul More

by DUFOE7112
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fil Sotomayor, Ed Sennett
Dec 03, 2015 -

Lou Bachrodt Auto Mall responded

Thank you for leaving us this fantastic review! I'm happy to hear that Fil could be so helpful during your recent visit with us. We look forward to seeing you back again in the future! Take care. George Schaffner | General Manager | george@bachrodt.com

November 26, 2015

Golf R This is a very hard car to get, especially they way that I wanted it. Josh Schneider worked diligently for months and finally got me the car I wanted More

by HPALMER0
Recommend Dealer
Yes
Employees Worked With
Joshua Schneider
Dec 03, 2015 -

Lou Bachrodt Auto Mall responded

Thank you for your review! We're glad to have Josh on our team and that he could provide you with a positive experience. If you ever need anything in the future, please don't hesitate to let us know. Take care! George Schaffner | General Manager | george@bachrodt.com

November 26, 2015

It was good experience I would have gave 5 stars but i had a issue with my truck within first few days of owning but in there defense they are fixing it and there service de More

by JPLUFF27
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob , Nick Steder, Jim Ballard
Dec 03, 2015 -

Lou Bachrodt Auto Mall responded

Thank you for taking the time to provide this review. Our customers are our greatest asset and we value your business. If there's ever anything we can do for you in the future, please come back and see us! Best, George Schaffner | General Manager | george@bachrodt.com

November 25, 2015

Great experience. Great experience with sales associate Mike Fisher. He made us feel very comfortable and this is usually not the case when I've purchased a vehicle in More

by TGOODEN1219
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Fisher
Nov 26, 2015 -

Lou Bachrodt Auto Mall responded

Hello and thank you for your kind words! Mike is a great asset and we appreciate him for giving you that comfort during your experience! We thank you again and we look forward to servicing you again in the future! George Schaffner | General Manager | george@bachrodt.com

November 24, 2015

Very informative and helpful. Good first time experience. Fil was very helpful. He took the time to explain everything to me and answer all of the questions that I had. As a first time car buyer, there were s More

by LETASIAR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fil Sotomayor, Frank Sumpter
Nov 27, 2015 -

Lou Bachrodt Auto Mall responded

I am happy to hear you are enjoying your purchase. We strive to ensure that no question or concern goes unanswered and it’s encouraging to know that Fil was able to show you dedicated and personalized service. We look forward to working with you for your next servicing need. George Schaffner | General Manager | george@bachrodt.com

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