Lou Bachrodt Auto Mall

Rip Off @ Service Department My trunk wasn't opening with my remote key. They wanted to charge me about $1000 dollars to replace a very expensive electronic module ($600) -this wa My trunk wasn't opening with my remote key. They wanted to charge me about $1000 dollars to replace a very expensive electronic module ($600) -this was a lie it wasnt broken--and the trunk motor ($300) --this was true--plus diagnosis costs. I knew something was up so I left and for $85 fixed it myself (thanks YouTube). I did replace the trunk motor ($75 online) and it works just fine. I spent $10 on a victory lunch. The lady I dealt with in service was fine, it's the service tech who LIED. More

excellent new car experience I just bought a new 2015 Chevy Impala from this dealership. Dale Kluck was my salesperson and knew his business well. It was a very friendly shopping I just bought a new 2015 Chevy Impala from this dealership. Dale Kluck was my salesperson and knew his business well. It was a very friendly shopping experience for me. Everyone I dealt with from Dale, the finance dept. and the explanation of all the vehicle features was truly a great experience. I would highly recommend this dealership to any of my friends as everything was very satisfying and went well. Dale was very friendly and courteous and took his time with me to make sure I was completely satisfied. A very neat and clean dealership also. Thanks to everyone and I love my new Impala. More

Exceptional Upon walking in the door I was greeted by their greeter and a man name Mr Luna. I was nervous and didn't want to get got like I did on my last vehicle Upon walking in the door I was greeted by their greeter and a man name Mr Luna. I was nervous and didn't want to get got like I did on my last vehicle. Mr. Luna was the salesman, and at first I was skeptical, especially when he showed me the littlest green car I had ever seen. I was ready to walk out the door! Frank insured me that I was in good hands, but that green car said something completely different. Mr.Luna gave me his word and was determined to get me in a vehicle that I would be happy with. And by all means he kept his word. From the getting financed, to getting the right car, down to a low monthly payment! All I could say was/is "Thank You Lord"! Mr Luna & Frank you two guys rock!! I was ready to start shouting in that place!! I'm thankful that they took good care of me and didn't try to get over like most car places do to women. I will gladly bring them more business in a heart beat.. Again Thank you Mr. LUNA and Frank in the finance dept. More

Great buying experience Purchasing a vehicle from Lou Bachrodt was a great experience largely due to the very professional, pleasant, and efficient team of people. Joe Luy is Purchasing a vehicle from Lou Bachrodt was a great experience largely due to the very professional, pleasant, and efficient team of people. Joe Luy is genuine. More

Salesman was great. We were very satisfied with our salesman. He made us very comfortable and answered any questions we had. We planned on returning to a few other car ag We were very satisfied with our salesman. He made us very comfortable and answered any questions we had. We planned on returning to a few other car agencies but were so happy with the Equinox that we bought it. More

Great dealership Al Luna and all the salesmen at Lou Bachrodt made for a great car buying experience. I came down from Madison to get a great deal on a used car. I k Al Luna and all the salesmen at Lou Bachrodt made for a great car buying experience. I came down from Madison to get a great deal on a used car. I knew I was getting a great car for a great price. More

Great salesperson and dealership This is not our first purchase at this dealership. We received excellent service from our salesperson, Sam, so decided to come back for another purcha This is not our first purchase at this dealership. We received excellent service from our salesperson, Sam, so decided to come back for another purchase. Everyone is friendly and professional. We were treated with respected and our satisfaction was priority. Definitely would recommend Sam and this dealership. More

Very happy with my purchase! Mike was my salesman and he was awesome! Very helpful and accommodating. I purchased a 2014 chevy cruze and I couldn't be happier. I really like that Mike was my salesman and he was awesome! Very helpful and accommodating. I purchased a 2014 chevy cruze and I couldn't be happier. I really like that they weren't pushy as other car dealerships have been in my past experience. Go in there tell them that you want and your price range and they'll take it from there. I would recommend them to friends and family and actually my sister is going to see Mike now for a car as well ?? More

Expert and friendly service Lou Bachrodt dealership was not the first place I went shopping for a car, but it will be from now on. Dale Kluck, the salesman who helped me purchase Lou Bachrodt dealership was not the first place I went shopping for a car, but it will be from now on. Dale Kluck, the salesman who helped me purchase a 2014 Captiva (blue), listened, took special effort to fit the right car at the right price to my needs and wants. I'm very pleased with the car and the ease of the sale. Plus the service and parts department are efficiently run and well maintained. The employees all appear quite happy and content and no one said a bad word about their workplace. Even Ed, the business manager, was a pleasure with his droll sense of humor. Even the coffee was good. :) But best of all there was no hassel, no condescending overbearing sales manager as at the first dealership where I looked. My son recommended Lou Bachrodt to me and was absolutely right. For friendly, helpful, professional, and informed service -- this is the choice. The Captiva I drove off the lot was clean and well maintained and came with warranties. Dale took time to acquaint me with all of the bells and whistles in the car and ensured a safe driving experience for me. More

great sales person The sales person was informative which helped me in making my decision. I would recommend everyone I know to go down there. They had a large variety The sales person was informative which helped me in making my decision. I would recommend everyone I know to go down there. They had a large variety of vehicles to choose from. More