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Lou Bachrodt Auto Mall

Rockford, IL

Overview
Reviews
4.7
2,160 Reviews
Call Dealership (815) 332-3000
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7070 Cherryvale N Blvd

Rockford, IL

61112

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Showing 2,160 reviews

August 07, 2022

i needed to upgrade my 250k mile 2007 chevy cobalt and the staff were super helpful. Super willing to get me out of the door with the right car and so I went with a 2019 chevy Impala and I love it. They w More

by Aaron Hoyt
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Al Luna, Bill Rusch
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Aug 29, 2022 -

Lou Bachrodt Auto Mall responded

Nice upgrade Aaron! Thank you for sharing your 5 star experience with Al and the team. Enjoy your new Impala. Sincerely, Charlie Hansmeyer, General Manager charlie.hansmeyer@bachrodt.com

July 26, 2022

Sam was very helpful with the purchase of my new vechile. Was very helpful showing how to use everything on my car More

by Luckythirten13
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fil Sotomayor, Sam Ferrille
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Jul 26, 2022 -

Luckythirten13 responded

Thank you Sam

Jul 26, 2022 -

Luckythirten13 responded

Love my new Denali

July 23, 2022

Adam and Fil were able to lower my payment and give me what I wanted for my trade. I appreciate it guys More

by Anthony
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fil Sotomayor, Adam Dokken
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Jul 25, 2022 -

Lou Bachrodt Auto Mall responded

Lower payments and a new vehicle? That's a win win! Wonderful to hear the team delivered a 5 star buying experience. Thanks so much for taking the time to share your recent visit with us. Enjoy your new GMC! Sincerely, Charlie Hansmeyer, General Manager charlie.hansmeyer@bachrodt.com

July 23, 2022

I don’t think they could have made made purchasing my i4 any easier. From every touchpoint (sales, financing and support) the experience was amazing. They went out of their way many time, and treated me lik More

by Mebrown
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lionel Vil, Eric Scharlow
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Jul 25, 2022 -

Lou Bachrodt Auto Mall responded

Wonderful! Going EV is a big deal and our goal is to make it easy. Glad to hear the team did just that. Thank you for taking the time to share your experience with Lionel and don't forget, we're here if you have questions. Enjoy your new i4! Sincerely, Naim Sabir, Imports Manager n.sabir@bachrodt.com

July 18, 2022

Adam was great, he helped me get into my TrailBlazer. It’s a great little car. Thank you More

by Janno
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Dokken
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Jul 25, 2022 -

Lou Bachrodt Auto Mall responded

Yes! We love the TrailBlazer too! Fantastic to hear that Adam made your buying experience a great one. Thank you for sharing your 5 star visit with the team. Enjoy your new wheels! Sincerely, Charlie Hansmeyer, General Manager charlie.hansmeyer@bachrodt.com

July 18, 2022

I was pleased four plus years ago and they did not disappoint me this time. I am very pleased! More

by Lk2018
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phil Fotmayor five stars, Sam Ferrille, Bill Rusch
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Jul 25, 2022 -

Lou Bachrodt Auto Mall responded

Wonderful to hear the team continues to deliver exceptional customer service! Thank you for taking the time to share your 5 star experience with the team. Sincerely, Charlie Hansmeyer, General Manager charlie.hansmeyer@bachrodt.com

July 15, 2022

Sam Ferrille went above and beyond to make sure we had a great buying experience! Very pleased with Sam and Lou Bachrodt Auto Mall. More

by Kphillip1702
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Ferrille
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Jul 25, 2022 -

Lou Bachrodt Auto Mall responded

Thank you for taking the time to share your experience with Sam and the team. Enjoy your new Chevy! Sincerely, Charlie Hansmeyer, General Manager charlie.hansmeyer@bachrodt.com

July 08, 2022

Nathaniel Groener was very professional and helped us pick our dream car. Thank you so much for your help! More

by Jeremyworley82
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nate Groebner
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Jul 25, 2022 -

Lou Bachrodt Auto Mall responded

Everyone deserves their dream car! Wonderful to hear Nathaniel helped make that happen for you. Thank you for taking the time to share your 5 star experience with the team. Sincerely, Charlie Hansmeyer, General Manager charlie.hansmeyer@bachrodt.com

June 30, 2022

Michael is nothing short of amazing! He listened to every concern I had with finding a new vehicle. Great customer service skills. More

by Vanii
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Hall
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Jul 05, 2022 -

Lou Bachrodt Auto Mall responded

A lot of thought goes into buying a new vehicle and we think you know what's best for you! That's why we listen to your concerns, wants, and needs before sending you out on a test drive. Thank you so much for sharing your 5 star experience with Michael and the team. Enjoy your new BMW! Sincerely, Charlie Hansmeyer, General Manager charlie.hansmeyer@bachrodt.com

June 30, 2022

Very helpful! Especially JD my salesman, honest man, no bs! Very thorough & patient, recommend him highly! Go see him! Thanks again JD! More

by Albert Ferraresi Jr
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shain Bono, JD Lomeli
Report | Print
Jul 05, 2022 -

Lou Bachrodt Auto Mall responded

Thanks for sharing Albert! We wholeheartedly believe our dedication to transparent pricing and clear communication leads to a more enjoyable buying experience. Wonderful to hear the JD delivered just that. Sincerely, Charlie Hansmeyer, General Manager charlie.hansmeyer@bachrodt.com

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