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Lou Bachrodt Auto Mall

Rockford, IL

4.7
2,163 Reviews

7070 Cherryvale N Blvd

Rockford, IL

61112

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Showing 2,163 reviews

January 14, 2016

Easy as 1, 2, 3! My service rep Al Luna was extremely knowledgeable and helpful in my making a final decision. Negotiations were as easy as could be since the initial More

by Lou8105
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Al Luna
Jan 20, 2016 -

Lou Bachrodt Auto Mall responded

Thank you for taking the time to leave us a review! We are very glad to hear that Al was able to help you with your automotive needs! If you need anything else from us, please feel free to reach out! Have a wonderful day.

January 14, 2016

Excellent experience! We had a very positive experience with all of the professionals at LB. thank you for the excellent customer service. We will be recommending your dea More

by ALESLIE16
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Campbell, Joshua Schneider, Theressa Berg
Jan 20, 2016 -

Lou Bachrodt Auto Mall responded

Wow! Thank you we appreciate you spreading the word about us. We strive to provide our guests with top notch service and we are so very glad to hear you received just that!

January 13, 2016

Courtney exceeds expectations Courtney does a fantastic job of customer service from the moment she greets us to the moment she hands back the keys. We have had several cars into More

by bkalma
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Courtney Karau
Jan 20, 2016 -

Lou Bachrodt Auto Mall responded

Wow, thank you for the awesome review! We appreciate receiving feedback and knowing that you are getting the service you deserve here at Lou Bachrodt. Have a great day.

January 12, 2016

Quick and painless Everyone was very helpful. I spent very little time at the dealership. We were able to take care of almost everything over the phone. Paperwork the d More

by KIMBERLYDIAZ69
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Luy, Frank Sumpter
Jan 20, 2016 -

Lou Bachrodt Auto Mall responded

Thank you for leaving a review! We are glad to hear that your experience here at Lou Bachrodt was helpful and quick. Please reach out to us in the future for your automotive needs. Have a great day!

January 10, 2016

Excellent! We bought 2 vehicles this week! Joe and his staff are always very helpful! The negotiation process was fair and helped us make an informed decision More

by dq
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Luy, Theressa Berg
Jan 20, 2016 -

Lou Bachrodt Auto Mall responded

Thank you for the review! We are very glad to hear that you have been receiving the best experience here at Lou Bachrodt. Thank you for being a loyal customer! If there is anything else you may need, please feel free to contact us!

January 07, 2016

Brandon Campbell works for you! From the first time you are greeted at the door to the final time leaving the dealership with the keys of your new vehicle in your hand you will feel More

by Pepper50
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Campbell
Jan 20, 2016 -

Lou Bachrodt Auto Mall responded

Thank you for the review! It is always our goal to find the right cars for our guests without making them feel pressured or bombarded. We are glad that Brandon provided you with top notch experience and we hope you will visit us again for your future automotive needs! Have great day!

January 06, 2016

Great truck for great price I found a 2010 Silverado after looking for at least a couple months. No sales pressure at all and they let me put truck On lift to check it out undern More

by scottandlorena
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Hauser
Jan 20, 2016 -

Lou Bachrodt Auto Mall responded

Thank you for the positive feedback. Our customers are our top priority and we are very glad you received the best experience here at Lou Bachrodt. We look forward to seeing you in the future for your automotive needs! Have a great day!

January 03, 2016

Above & Beyond BMW Dealership The sales team @ Bachrodt Auto Mall bent over backwards while being shorthanded and extremely busy to make sure we were able to take home our perfect More

by My 1st BMW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Hefty, Import Mgr., Joshua Schneider, Frank Sumpter
Jan 20, 2016 -

Lou Bachrodt Auto Mall responded

Thank you for the positive feedback! No matter what the circumstance is, we strive to provide our guests with the best possible experience here at Lou Bachrodt Auto Mall. Please contact us for any of your future automotive needs, we will always be here for you.

January 02, 2016

Fantastic I gave this high rating because of Joe Luy, I felt like i knew him for years, easy to talk to, did not push anything on me that i did not want to pur More

by PHLEBDOC1130
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Luy, Theressa Berg
Jan 20, 2016 -

Lou Bachrodt Auto Mall responded

Wow! Thank you for the review! We are happy to hear that you received the best customer service from Joe. Have a wonderful day!

January 01, 2016

Thank you! Josh and Frank did a really great job. Decided at the last minute it was time to trade in my 2010. Both made the experience very easy and enjoyable. More

by RHOLZWARTH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joshua Schneider, Frank Sumpter
Jan 20, 2016 -

Lou Bachrodt Auto Mall responded

Thank you for the review! We are glad to hear that Josh and Frank provided you with the best customer service. Enjoy your new car and please reach out to us for any our your auto needs!

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