Lou Bachrodt Auto Mall

Purchased a Chevy Cruze Salesman Brandon Campbell. Awesome Brandon Campbell very friendly, patient, kind, polite, knowledgeable. Took time and answered my questions and made sure I was getting what I wanted. L Brandon Campbell very friendly, patient, kind, polite, knowledgeable. Took time and answered my questions and made sure I was getting what I wanted. Let me take the car home to test drive it for 3 days. That was a big saler in itself. Love my car got a chance to get use to driving it. More

What you need to improve on Salesman was very knowable and helpful. The length of time waiting for a finance person was much too long and needs to be addressed or you may loos Salesman was very knowable and helpful. The length of time waiting for a finance person was much too long and needs to be addressed or you may loose business. More

Good experience Both Joe and Josh were friendly and helpful; I couldn't rate their customer service any more highly. Joe spent extra time explaining the intricacies o Both Joe and Josh were friendly and helpful; I couldn't rate their customer service any more highly. Joe spent extra time explaining the intricacies of the Bluetooth, OnStar, etc., features of the vehicle, which was very helpful. More

Always great We currently purchased a 2016 GMC Acdaia. This is our 5th vehicle purchased with Lou Bachrodt. We continue to go back because of our salesman Mike fis We currently purchased a 2016 GMC Acdaia. This is our 5th vehicle purchased with Lou Bachrodt. We continue to go back because of our salesman Mike fisher. He is never pressuring, always gets us into what we ask for and is patient with us along the way. Super friendly and easy to work with. We will continue to use Lou Bachrodt for future car needs. More

saleman prosper he was very friendly and knowledgeable on the vehicle we purchased. answered all of our questions we had about the Chevrolet trax. also helped us set he was very friendly and knowledgeable on the vehicle we purchased. answered all of our questions we had about the Chevrolet trax. also helped us set up the Bluetooth and onstar. thank you ed and barb white More

Purchasing a new vehicle When we first walked into Lou bachrodt we were greeted by Todd C. He got us started by introducing us to a man by the name of James Canfield. James ju When we first walked into Lou bachrodt we were greeted by Todd C. He got us started by introducing us to a man by the name of James Canfield. James just wanted to say thank you for everything you did for us. James found us the vehicle we were interested in and answer all question we had for him. He also explain all the future of the equinox we purchase. I will recommend anyone I know that needs a car to Lou Bachrodt and for James to be there salesman. Thanks again James. More

Great Job Again I use my van for business , cookie route. I recently had a problem with my power steering, stopped in and was greeted b a service rep. Courtney. Sh I use my van for business , cookie route. I recently had a problem with my power steering, stopped in and was greeted b a service rep. Courtney. She was very professional and got my truck looked at that day. After finding out that I needed a power steering pump and gear box. (Replaced in May at Firestone) She recommended the Proper Equipment (GM) and I agreed to have it fixed along with a few more things. The mechanic , Chuck was very good in searching out all the problems and fixing it correctly. My truck is running better than before. I returned to Firestone to ask if there was a warranty on the incorrect power steering units and they informed me that there was only a 30 day warranty. Bachrodt's will now receive 100% of my business because of the professional way they handled my problem. Thank You, Rick Norsen More

service department is the worst This is my second new car purchase from bachrodt and definitely my last seeing there are no more GM dealers in the area with out going out of town I'm This is my second new car purchase from bachrodt and definitely my last seeing there are no more GM dealers in the area with out going out of town I'm very pleased with the sales staff but the service department is the worst I've bought 2 new vehicles at jack wolf in the past AND 2 from anderson ford top notch service departments no issues with oil changes or service bring them in no appointment necessary here that was my issue after the first car was service I was reassured when buying the second new vehicle if there are any issues they would be taken care of also was talked into a pre pay for my oil changes when purchasing the vehicle and I could save some money so I did so I call to get a oil change 2 WEEKS to get in for a simple oil change that's a joke there then my wife takes it in with the coupon book to get it done I had 1 last coupon told the coupon from the last change hadn't been taken out so I have to pay wife calls make a call to the dealership no one cares to talk or address me about this oh well I had her pay and that's fine I will never buy another from here ever or recommend them if it's worth loosing a customer over a oil change that he had pre paid for great I have all my service receipts and it showed that I was definitely owed another oil change but it's not worth the effort to prove I was in the Wright I'm moving on and purchasing elsewhere More

New GMC Sam Ferrille made us feel very comfortable throughout the entire process. There was no pressure at all and that is what I was expecting from such a l Sam Ferrille made us feel very comfortable throughout the entire process. There was no pressure at all and that is what I was expecting from such a large dealership. He answered all of our questions and even helped with our phones and On-Star set up. One of the best sales people I've ever encountered. More

great service Mike Fisher is such a thoughtful man and willing to go the extra mile literally!! He took my carcar, which I purchased several years ago from Lou Bach Mike Fisher is such a thoughtful man and willing to go the extra mile literally!! He took my carcar, which I purchased several years ago from Lou Bachrodt, all the way to Belvidere IL for me to have my remote start fixed. He did not have to do this but because of his kindness and caring for others he went the extra mile for me!! Thanks Mike!! You are one in a million! More