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Lou Bachrodt Auto Mall

Rockford, IL

4.5
2,173 Reviews

7070 Cherryvale N Blvd

Rockford, IL

61112

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Showing 2,173 reviews

March 31, 2016

Great Sales Team The experience was great. Greg was helpful and helped me get into the car I was looking for. It was a smooth experience from start to finish! More

by AD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mitch Nelson, Theressa Berg, Greg Burkett
Apr 01, 2016 -

Lou Bachrodt Auto Mall responded

Thank you for the review! We are ecstatic to hear that your experience with us was splendid and smooth. We do our best to make sure our customers are satisfied with their purchasing experience and that they feel like they're in the right hands. We hope you continue to come into Lou Bachrodt for any of your automotive purposes. Thank you and have a great day!

March 31, 2016

Awesome! Fil our salesman is the best! He went above and beyond and kept us informed on everything he was trying to do for us. Very friendly, caring dealersh More

by STACEY_LOHMEYER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Schaffner, Jermicia Newsome, Fil Sotomayor, Courtney Karau, Ed Sennett
Apr 01, 2016 -

Lou Bachrodt Auto Mall responded

Thank you for the review Stacey! We are happy to hear that we went above and beyond for you. Customer satisfaction and making sure our customers are in a comfortable, friendly, and professional atmosphere is always our goal. We are glad your visitation was 5 stars worthy, and we hope you continue to come into Lou Bachrodt for any of your automotive purposes. Thank you and have an amazing day!

March 30, 2016

Excellent customer service We came in looking to buy within the month & received an offer we couldn't refuse. Al was easy to talk with & he is well mannered. We're pleased with More

by Mustang man
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mitch Nelson, Al Luna, Theressa Berg
Mar 30, 2016 -

Lou Bachrodt Auto Mall responded

Thank you for your review! We are happy to hear that we could make your visit 5 star worthy. We do our best to make our customers feel comfortable and understand the vehicle being purchased. We hope to be able to continue to give you a friendly and well mannered service again in the future. Thank you and have a spectacular day!

March 29, 2016

Professional and Personable I was never treated like a 2nd class citizen, though my credit is less than stellar. My saleswoman Nicky and finance guy Frank were both professional More

by fruswriter
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Sumpter, Nicky Tasby
Mar 29, 2016 -

Lou Bachrodt Auto Mall responded

Thank you for your review we appreciate it! Customer satisfaction in our goal so we will do all we can for our customers to assure they leave happy. We are delighted that you felt you received a 5 star service and we hope to be able to continue to provide you with a 5 star service throughout your time here at Lou Bachrodt. Thank you and we hope you have an amazing day!

March 29, 2016

Awesome associates! I had 2 great associates helping me today with buying a new car. Sam and Brandon were both extremely helpful and made sure I was taken care of during More

by Cjrich72
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Campbell, Sam Ferrille
Mar 29, 2016 -

Lou Bachrodt Auto Mall responded

Thank you for the review! We appreciate your feedback because it can help better our services to customers. We do our best to make customers feel that we took good care of them and that their purchase was fair. Thank you once again and we hope you have a spectacular day!

March 29, 2016

easy and professional My paper work was ready car was clean manager thanked us for business and very quick. Thank you The location is very convenient. The service depar More

by NTRROSEY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joshua Schneider, Frank Sumpter
Mar 30, 2016 -

Lou Bachrodt Auto Mall responded

Thank you for the review! We are glad that we could make your visit efficient, convenient, and quick. We are also glad that our customer service was 5 star worthy and you were completely satisfied with us. If you have any automotive needs in the future we hope you come back to Lou Bachrodt.

March 29, 2016

Happy with our new car. We were very happy with the friendly greetings, and assistance we received in purchasing our BMW. They are helping us get the windows tinted for no More

by JLLRENT
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon, Steve, & Ed, Brandon Campbell, Ed Sennett, Steve Hefty
Mar 30, 2016 -

Lou Bachrodt Auto Mall responded

Thank you for your review! We are glad to hear that you are happy with your purchase and that we satisfied you while here at Lou Bachrodt. We are all about customer satisfaction and we do our best to make them feel comfortable. Thank you and have an amazing day!

March 28, 2016

Fast and Prepared The whole process was fast. I set up a time to test drive and then had the paperwork completed ahead of time. I would buy again. More

by LCKYCHRM74
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Prosper Rubino, Theressa Berg
Mar 29, 2016 -

Lou Bachrodt Auto Mall responded

Thank you for your review! It is always good to hear feedback from our customers. We are glad to hear that the whole process was done fast and efficiently. We are also glad that you had a 5 star experience with us and that you are satisfied. If you have any future automotive needs please don't hesitate to come in. Thank you and have a great day!

March 27, 2016

Excellent Service! JR is the reason my boyfriend and I bought a truck from Lou Bachrodt. He really fought for the number we needed. Fair price for the dealer and Fair pr More

by Tierrat
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JR Henry, Theressa Berg
Mar 28, 2016 -

Lou Bachrodt Auto Mall responded

Thank you for the review! Customer satisfaction is our priority, so to get your feedback and learn that you had a 5 star experience is amazing. Your feedback is always appreciated because it helps better ourselves and better our service to customers. We are glad to hear that you felt the whole process was fair and that you are satisfied. Thank you and we hope you have a great day!

March 25, 2016

Fast service I made an online appointment for an oil change and I was in and out in no time. The work was completed in a timely manner. More

by JanetC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Adams
Mar 25, 2016 -

Lou Bachrodt Auto Mall responded

Thank you for the review Janet! We are glad that we could give you a fast and efficient service that deserved 5 stars. Feel free to come in for any of your automotive needs in the future. Thank you and have a great day!

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