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Lou Bachrodt Auto Mall

Rockford, IL

4.7
2,163 Reviews

7070 Cherryvale N Blvd

Rockford, IL

61112

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Showing 2,163 reviews

September 03, 2022

Sam did his part to make the process as seamless, transparent, and easy as possible! We had some interesting challenges, but made it through due to his hard work and dedication:) More

by elf2012
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Ferrille
Sep 20, 2022 -

Lou Bachrodt Auto Mall responded

Glad to hear we were able to get the job done right! Thank you for taking the time to share your 5 star experience with Sam and the team. Enjoy your new Chevy! Sincerely, Charlie Hansmeyer, General Manager charlie.hansmeyer@bachrodt.com

August 30, 2022

Everything was great, Adam helped me with my purchase of my new SS. Thanks again guys More

by Don SS
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fil Sotomayor, Adam Dokken, Eric Scharlow
Sep 01, 2022 -

Lou Bachrodt Auto Mall responded

Love to hear when the team gets it right Don! Thank you for taking the time to share your5 star experience with Adam and the team. Enjoy your new Camaro, it's a super sharp ride! Sincerely, Charlie Hansmeyer, General Manager charlie.hansmeyer@bachrodt.com

August 30, 2022

Adam made the purchase process easy and fast. Thank you for getting me into my truck. More

by RustBelt84
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Dokken, Bill Rusch
Sep 01, 2022 -

Lou Bachrodt Auto Mall responded

That is great to hear! Thank you for taking the time to share your 5 star experience with Adam and the team. Enjoy your new Chevy! Sincerely, Charlie Hansmeyer, General Manager charlie.hansmeyer@bachrodt.com

August 26, 2022

This was my first time buying a car from another state. I didn’t know what to expect! My sales person Jennifer Morelock got me into a beautiful car. She really went the extra mile for us. Driving an hour a More

by Sam F
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Bachrodt, Jennifer Morelock, Bill Rusch
Aug 29, 2022 -

Lou Bachrodt Auto Mall responded

We wholeheartedly believe in exceptional customer service, no matter where you're from! Wonderful to see that Jenny and the team delivered just that. Thank you so much for trusting us to get you the best deal on your new Buick. We hope you enjoy it for years to come. Sincerely, Charlie Hansmeyer, General Manager charlie.hansmeyer@bachrodt.com

August 26, 2022

Jennifer did a great job explaining all the features of my new Trailblazer Super Lady More

by cmpjr56
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Bachrodt, Sam Ferrille, Jennifer Morelock, Bill Rusch
Aug 29, 2022 -

Lou Bachrodt Auto Mall responded

Love this! Thank you for sharing your experience with Jenny and the team. Enjoy your new Trailblazer! Sincerely, Charlie Hansmeyer, General Manager charlie.hansmeyer@bachrodt.com

August 20, 2022

This is the best experience I have ever had purchasing a car. I will be recommending this dealership to others! More

by Onofre154
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Morelock
Aug 29, 2022 -

Lou Bachrodt Auto Mall responded

That's awesome! Thank you so much for sharing your 5 star experience with Jenny and the team. Enjoy your new GMC! Sincerely, Charlie Hansmeyer, General Manager charlie.hansmeyer@bachrodt.com

August 16, 2022

Thank you so much Sam great customer service. I would highly recommend Lou Bachrodt Auto Mall More

by Katrice
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Ferrille
Aug 29, 2022 -

Lou Bachrodt Auto Mall responded

Wonderful to hear Katrice! Thank you so much for sharing your experience with Sam and the team. Enjoy your new Jeep! Sincerely, Charlie Hansmeyer, General Manager charlie.hansmeyer@bachrodt.com

August 16, 2022

Fil did a great job explaining all of the options available to me. He is direct and informative. More

by Jam200exc
Recommend Dealer
Yes
Employees Worked With
Fil Sotomayor
Aug 29, 2022 -

Lou Bachrodt Auto Mall responded

Buying a new car is a big deal and we strive to make it fun and hassle-free! Wonderful to hear that Fil and the team delivered just that for you. Thank you for taking the time to share your experience with us. Enjoy your new Chevy! Sincerely, Charlie Hansmeyer, General Manager charlie.hansmeyer@bachrodt.com

August 15, 2022

Fantastic sales experience, totally effortless. Thanks Sam and Fantastic Bill in the office. Knew what I wanted, did it by phone. In and out in under an hour, unbelievable!!! More

by Bill
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Ferrille, Bill Rusch
Aug 29, 2022 -

Lou Bachrodt Auto Mall responded

In. Out. And enjoying life in your new wheels! That's a top priority for our team. Love to hear when the team gets it right Bill, thank you so much for sharing your 5 star experience with Sam and the team. Enjoy your new Chevy! Sincerely, Charlie Hansmeyer, General Manager charlie.hansmeyer@bachrodt.com

August 15, 2022

My experience was exceptional at Lou Bachrodt Auto Mall. My VIP salesman, Sam Ferrille could not have been more professional as well as attentive to make sure i found the correct vehicle to meet my needs. More

by linda.aichholz
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Ferrille, Courtney Karau, Bill Rusch
Aug 29, 2022 -

Lou Bachrodt Auto Mall responded

We're not about selling you a car Linda, we're about helping you find the one that's just right for you. Wonderful to hear that Sam delivered the exceptional customer experience we strive for. A new car is a big deal and we wholeheartedly believe it should be fun. Thanks for sharing your experience! Enjoy that new Equinox. Sincerely, Charlie Hansmeyer, General Manager charlie.hansmeyer@bachrodt.com

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