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Lou Bachrodt Auto Mall

Rockford, IL

4.5
2,173 Reviews

7070 Cherryvale N Blvd

Rockford, IL

61112

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Showing 2,173 reviews

April 20, 2016

Horrible Car needed a major repair after only 31 days of owning it 3 weeks before the first payment and I was told oh well sorry !!!! What a joke this dealersh More

by ENGINE1802
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Prosper Rubino
Apr 26, 2016 -

Lou Bachrodt Auto Mall responded

Thank you for the review. We apologize for any inconvenience we may have caused you and hope that we can change your mind on our dealership and come back in so we can remedy the situation. To our understanding you bought the vehicle "as-is" with a basic warranty, we offered the option of upgrading the warranty for full coverage and you turned it down. Once again we apologize, thank you for your time we hope to see you in the future and we hope you have a great day.

April 19, 2016

Friendly and helpful Staff are very friendly and helpful. I love my new Chevy Cruz. I left a few things in the car I traded in, and they made sure I got the items back. More

by BINKS29
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Ferrille, Theressa Berg
Apr 19, 2016 -

Lou Bachrodt Auto Mall responded

Thank you for the review! We are glad that we could make your visitation 5 star worthy and that we could give you your items back. We appreciate your feedback because with it we can learn where we are doing great and where we can use some work. If you have any automotive needs in the future we are always happy to be of service. Thank you for your time we hope you enjoy your new Chevy Cruz and we hope you have an amazing day!

April 19, 2016

Mike Fisher My experience was great!!! Mike Fisher was awesome to work with. He got me in a 2016, great price, and reasonable monthly payments. More

by NWalk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Fisher
Apr 19, 2016 -

Lou Bachrodt Auto Mall responded

Thank you for the review! We are happy to hear we could give you an amazing purchasing experience and that we could work out a reasonable deal were everyone is happy. We are also happy to hear your feedback because with it we can better ourselves for customers. Thank you for your time and we hope you have an amazing day!

April 19, 2016

Pleasant The atmosphere was relaxed and the staff including Salesman Jim Canfield was eager to find prices which would fit my budget. Jim also took a personal More

by marwid
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Canfield
Apr 20, 2016 -

Lou Bachrodt Auto Mall responded

Thank you for the review! We are glad to hear that we could make you visitation 5 star worthy and that the process was easy. We want our customers to be comfortable with their new vehicle so we are always eager to answer any questions you may have because comfort is key to loving your new vehicle. If you have anymore automotive needs in the future we are always happy to be of service. Thank you and have an amazing day!

April 18, 2016

Best Experience Going to Lou bachrodt was the best decision I ever made. The experience was great. Mike Fisher was my Salesman and he understood what I was looking fo More

by DOMINICFRICKS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mitch Nelson, Mike Fisher, Frank Sumpter
Apr 19, 2016 -

Lou Bachrodt Auto Mall responded

Thank you for the review! We are glad that we could provide you with 5 star worthy visitation. We are also glad that we could make your experience great and enjoyable. We understand that payments are a key factor to getting a car so we do what we can to provide you with a vehicle you'll love and afford. If you have anymore automotive needs in the future we are always happy to be of service. Thank you and have an amazing day!

April 15, 2016

Great Experience Told the sales rep, Will Smith, what my wife and I were looking for and the amount we had budgeted for car. Will gave us several good options and we w More

by DJANTCZAK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Hefty, Frank Sumpter, Will Smith
Apr 15, 2016 -

Lou Bachrodt Auto Mall responded

Thank you for the review! We are delighted to hear that we could help you in purchasing your new vehicle and that we could make it 5 star worthy in the process. We want the best for our customers and will make sure we find an affordable vehicle that they love. We are glad that we could do that for you and if you have any automotive needs in the future we are always happy to help. Thank you and have a great day!

April 15, 2016

BMW X1 lease Our third auto lease from Bachrodt BMW. Friendly, attentive sales staff, very accommodating of our time and needs. Once we agreed to the terms of th More

by AASREPL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joshua Schneider, Ed Sennett, Will Smith
Apr 15, 2016 -

Lou Bachrodt Auto Mall responded

Thank you for the review! Your feedback is appreciated because with it we can better ourselves for our customers. We are glad to hear that we could make your purchase process pleasant and painless and that we could make sure you were comfortable with your vehicle. If you have any automotive needs in the future we are happy to be of service. Thank you and have an amazing day!

April 15, 2016

Thanks to all at... Lou Bachrodt I want to say thanks to Mike Fisher for helping us get our new Chevy Equinox, Really good service. "From a Packer fan to a Bear fan" thanks More

by BENDIAZSR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jermicia Newsome, Mike Fisher, Ed Sennett
Apr 15, 2016 -

Lou Bachrodt Auto Mall responded

Thank you for the review! We are glad to hear that we could help you in purchasing your Chevy Equinox and hope you enjoy it. If you have any automotive needs in the future we are happy to be of service. Thank you for your time and have an amazing day!

April 14, 2016

Customer for life! Excellent experience from start to finish. They worked hard to get me the car I loved at a payment I could afford. Josh & Steve were honest about numb More

by SarahW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joshua Schneider, Ed Sennett, Steve Hefty
Apr 14, 2016 -

Lou Bachrodt Auto Mall responded

Thank you for the review Sarah! We are ecstatic to hear that we could make your visitation with us 5 star worthy. We work our hardest to make sure all our customers are satisfied with their purchase. We understand that finance can be an issue when purchasing a vehicle so we do all we can to make sure our customers leave with a vehicle that they love and can afford. If you have an automotive needs in the future we are always happy to help. Thank you and have a spectacular day!

April 14, 2016

Great Experience Great experience from start to finish. Robert was extremely helpful in explaining every aspect of our new vehicle purchase. He answered all of our q More

by HEYNAE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Christenson
Apr 14, 2016 -

Lou Bachrodt Auto Mall responded

Thank you for the review! We are delighted to hear that we could give you a 5 star worthy visit. Customer satisfaction is our goal so we make sure to give as much information to our customers on their new vehicle as possible. If you have anymore automotive needs in the future we are always ready to be of service. Thank you for your time and have an amazing day!

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