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Lou Bachrodt Auto Mall

Rockford, IL

4.5
2,173 Reviews

7070 Cherryvale N Blvd

Rockford, IL

61112

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Showing 2,173 reviews

May 04, 2016

Great experience I truly had a great experience with Lou Bachrodt. JR is an awesome salesman and he really helped to get me the best deal possible that fit my need. I More

by MILES.TORRIE
Customer Service
Quality Of Work
Price
Recommend Dealer
Yes
Employees Worked With
JR Henry, Frank Sumpter
May 04, 2016 -

Lou Bachrodt Auto Mall responded

Thank you for the review! We are happy to hear that we could give you a 5 star worthy experience and that we could work something out that fit your need. Your feedback is appreciated because with it we learn where we are doing good and where there is still room for improvement. If you have anymore automotive needs in the future we are always happy to be of service. Thank you for your time and have an amazing day!

April 29, 2016

It was great The reason why I said 4 is because when I came in to the dealer and pick out my new truck they told me a monthly payment and the when I went back the More

by CHRIS.NE3LSON2507
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Prosper Rubino, Frank Sumpter
Apr 30, 2016 -

Lou Bachrodt Auto Mall responded

Thank you for the review Chris! We are happy to hear that we could make your visit 4 star worthy and that we could resolve the issue with payments. Making sure that our customers are satisfied is what we are all about and to know we did that hear is great news. Thank you for your time and have an amazing day!

April 28, 2016

Easy car buying experience I had done my research and found the car I wanted on theinternet. All from home I was able to set up a time, verify the car was still there, and have More

by DAISYMATHISON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jermicia Newsome, Brandon Campbell, Theressa Berg
Apr 28, 2016 -

Lou Bachrodt Auto Mall responded

Thank you for the review! We are ecstatic to hear that we could help you in purchasing your new vehicle and that the entire process was done efficiently and professionally. We want the best for our customers so we do what we can to make sure that they feel comfortable and that they are in good hands. If you have any other automotive needs in the future we are always happy to be of service. Thank you for your time and have a great day!

April 26, 2016

2015 Chevy Equinox Very friendly atmosphere. Financing helped us get the payments to where we wanted them and we left very pleased with our purchase! We will return to L More

by CPORCH1
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher Johnson , Theressa Berg
Apr 26, 2016 -

Lou Bachrodt Auto Mall responded

Thank you for the review! We are delighted to hear that we could help you in finding a new vehicle that fits you and that the entire experience was pleasant. We are also glad to hear your feedback because without customer feedback we would not be able to grow and become a better dealership. Thank you for your time and we hope you have a spectacular day!

April 25, 2016

Very knowledgeable, listen to what we wanted, and delivered. They listen to what we wanted and delivered. Very respectful and knowledgeable. We were able to ask a lot of questions. We were even offered tech sup More

by sasysally1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JR Henry, Frank Sumpter, Ralph Laplanche
Apr 25, 2016 -

Lou Bachrodt Auto Mall responded

Thank you for the review! We are delighted to hear that we could provide you with a respectful and knowledgable service. We are always ready to answer any questions that come our way because making sure that our customers are well informed is one of the many steps we take to have a satisfied customer. If you find that you have some more questions we are always ready to answer them. Thank you for your time and have an amazing day!

April 24, 2016

Salesman Helpfull I told Chris Johnson what type of car I was looking for and that I had looked at the inventory on the internet. He pulled up some cars that met my ne More

by TFOLSEN6
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher Johnson, Frank Sumpter
Apr 25, 2016 -

Lou Bachrodt Auto Mall responded

Thank you for the review! We are glad to hear that we could help you in searching for a new vehicle. We want the best for our customers and we make sure that we find the perfect vehicle for them. We are glad that we could do that for you and if you have anymore automotive needs in the future we are always ready to be of service. Thank you for your time and we hope you have a fantastic day!

April 23, 2016

Great experience buying my new Camaro it was overall a great experience as all went smooth and no issues on buying the vehicle. I really recommend dealing with Fileberto Sotomayor he reall More

by RXGALAVIZ27
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fil Sotomayor, Frank Sumpter
Apr 25, 2016 -

Lou Bachrodt Auto Mall responded

Thank you for the review! We are glad to hear that your overall experience with us was smooth and that you felt it was 5 star worthy. We love hearing back from our customers because with it we can learn and become a better dealership all together. If you have any other car needs in the future we are always ready to be of service. Thank you and have a great day!

April 21, 2016

Wonderful Experience From the moment we pulled onto the lot everyone was very friendly. They knew our time was as valuable as theirs. The staff was kind and everyone was c More

by New car buyer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Ferrille, Frank Sumpter
Apr 21, 2016 -

Lou Bachrodt Auto Mall responded

Thank you for the review! We are glad to hear that we could provide you with a friendly and considerate visitation that is 5 star worthy. We understand that time is valuable and we do our best to make visits fast and efficient. We hope to be able to continue to give you an amazing service for years to come. Thank you for your time and have an amazing day!

April 20, 2016

great experience buying a great 2016 silverado high country The atmosphere at Lou Bachrodt was awesome. No pressure. The test drives along with detail of my vehicle purchase was better than excellent! 2 Thumbs More

by highcountry16
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mitch Nelson, Sam Ferrille, Frank Sumpter
Apr 20, 2016 -

Lou Bachrodt Auto Mall responded

Thank you for the review! Your feedback is appreciated because we can learn from it and better our service to our customers. We are glad to hear that we could make your vehicle purchase amazing and that you felt no pressure the entire time. Customer satisfaction is our goal and we work hard to make sure that happens. If you have any automotive needs in the future we are always happy to be of service. Thank you for your time and have a great day!

April 20, 2016

great Jr is the best salesperson. He is so nice and very fair he is not pushy at ALL. We have bought 3 cars with JR and would not go any other place. ( unle More

by CARMENMESPINO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JR Henry, Frank Sumpter
Apr 20, 2016 -

Lou Bachrodt Auto Mall responded

Thank you for the review! We are glad to hear that we could make your vehicle purchase experience wonderful and that throughout the process you felt that you were treated fair and kind. We always do our best to inform our customers on their new vehicle as much as possible because comfort is key to enjoying it. If you have anymore automotive needs in the future we are always happy to be of service. Thank you and have a great day!

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