Lou Bachrodt Auto Mall

wonderful service I greatly appreciated the wonderful experience. The salesman (Mike Fisher) was GREAT! He took care of everything and worked around my busy work schedu I greatly appreciated the wonderful experience. The salesman (Mike Fisher) was GREAT! He took care of everything and worked around my busy work schedule! I would recommend Mike and the entire Lou Bachrodt staff! Thank you! I love my beautiful new Buick!!!!! More

My new car Buena experiencia en la compra de mi nuevo carro, y muy satisfecha con el trato de Filiberto Sotomayor durante la compra y al elegir nuestro carro. Gr Buena experiencia en la compra de mi nuevo carro, y muy satisfecha con el trato de Filiberto Sotomayor durante la compra y al elegir nuestro carro. Gracias More

Dreams do come true Not having the best credit in the world can make it very difficult to purchase some things that we want out of life. But Lou Bachrodt made my husband' Not having the best credit in the world can make it very difficult to purchase some things that we want out of life. But Lou Bachrodt made my husband's dream come true. He new what he wanted and Lou Bachrodt had it and they made sure that he got what he wanted. JR.Henry and Jermicia Newsome made sure we were taken care of and were completely satisfied. I would also like to thank Frank Sumpter in the Finance Department because he introduced us and explained different options of coverage so we would not be stuck with costly repairs. This was actually our third new car purchase from Lou Bachrodt and our 2nd CPO car we have purchased from Lou Bachrodt and if I needed to purchase another car I would go back there again in a heart beat. Thanks Lou Bachrodt for having such an excellent staff and sales team. More

Great experience I worked with Joe Luy and the process to buy a new car was painless and quick. I felt that he was very helpful and honest. I worked with Joe Luy and the process to buy a new car was painless and quick. I felt that he was very helpful and honest. More

dream car I really wasn't I the market to buy a new car but when I saw this yellow convertible I was in love. . sometimes salesmen don't like to deal with women I really wasn't I the market to buy a new car but when I saw this yellow convertible I was in love. . sometimes salesmen don't like to deal with women buy Sam Ferrille was very respectful and did not pressure me at all. I believe I got a great deal! More

LOVE Lou Bachrodt LOVE MY NEW CAR! This is my third car I have purchased from Lou Bachrodt. Its always a great experience. I have purchased cars other places, but plan LOVE MY NEW CAR! This is my third car I have purchased from Lou Bachrodt. Its always a great experience. I have purchased cars other places, but plan to buy from here again in the future. More

Quick & Easy Went into the dealership knowing what we wanted. Our sales person Kevin Lee was great to work with and provided excellent customer service. the Financ Went into the dealership knowing what we wanted. Our sales person Kevin Lee was great to work with and provided excellent customer service. the Finance person Frank Sumpter was quick & efficient. More

Highly recommend this dealership! The proof is in the customer service as to why I am a returning customer at this dealership. I highly recommend JR! On 2 seperate occasions I have lef The proof is in the customer service as to why I am a returning customer at this dealership. I highly recommend JR! On 2 seperate occasions I have left here with brand new vehicles thanks to JR and his knowledge on their inventory. More

Best experience ever! I'm 72 years old now and I've bought lots of cars in my time. But my recent experience, back in April, at Lou Bachrodt was by far the best. My salesma I'm 72 years old now and I've bought lots of cars in my time. But my recent experience, back in April, at Lou Bachrodt was by far the best. My salesman, Ralph Laplanche, was very friendly, helpful, and very knowledgeable of the new Malibu I bought. Now I'm old, don't move around too good, don't hear too that good either, and I sometimes talk a lot. Ralph and I got along great. He wasn't just trying to sell me a car, he took the time to get to know me. He even calls me from time to time to check up on me. I never had that happen before in all the years I've bought cars. Unfortunately, at my age, this may very well be my last purchase. But if it isn't, I will definitely come back and buy from Ralph. More

AMAZING EXPERIENCE Went into the dealership very discouraged after having a bad experience with Anderson Toyota of Rockford. Expecting my first child in November, I now Went into the dealership very discouraged after having a bad experience with Anderson Toyota of Rockford. Expecting my first child in November, I now had to find a safe a reliable car for my new baby, and hopefully build credit. I was dealing with Mecie via email to arrange times around my work schedule to come in, she is WONDERFUL. Once I was finally able to make it in, I was first given AL, as my salesman, whom right of the bat was not very gracious of his job, and because I had no credit was clearly uninterested in helping me, showing me vehicles that wouldn't even fit a car seat in them & then giving me keys to search out vehicles on my own, and instead leaving to help another family directly in-front of me (still with various keys in my hands). I then approached JR, to complain of the service and asked if he so kindly would help me, HE WAS WONDERFUL and greeted me so kindly, jumped up from his desk and immediately started helping me look at cars, I went from being offered tiny used cars 2011-2012 which would never work from new baby, to being put into a brand new 2016 CHEVY. I was still so discouraged by JR, kept assuring me, "you're leaving in this car today" & Sure enough with no credit and just a small handful of money down they got me financed and I drove home in a brand new car with 7 miles on it. HAPPIEST DAY OF MY LIFE YET, JR WAS PHENOMENAL, AND I HAD A TRULY WONDERFUL TIME SPENDING THE BETTER HALF OF MY DAY AT THE DEALERSHIP WITH HIM. MY TWO SISTERS, AND BOYFRIEND WILL BE COMING IN FOR HIS SERVICES VERY SOON AND I WILL HIGHLY RECOMMEND HIM TO ANYONE I ENCOUNTER SEARCHING FOR A VEHICLE IN THE FUTURE!!!!! More