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Lou Bachrodt Auto Mall

Rockford, IL

4.7
2,163 Reviews

7070 Cherryvale N Blvd

Rockford, IL

61112

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Showing 2,163 reviews

September 13, 2022

Sam did everything he could to help us get into the vehicle we need & can afford! Thank you so much! More

by Hrang
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Ferrille
Sep 20, 2022 -

Lou Bachrodt Auto Mall responded

Fantastic to read! Thank you for taking the time to share your 5 star experience with Sam the team. Enjoy your new Chevy! Sincerely, Charlie Hansmeyer, General Manager charlie.hansmeyer@bachrodt.com

September 13, 2022

Top notch experience. When I called about a truck they thought they had it available, but it was in the process of being sold. They offered other options and worked to m More

by mbr4life
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fil Sotomayor, Jennifer Morelock
Sep 20, 2022 -

Lou Bachrodt Auto Mall responded

Exceptional customer service is always a top priority and that means making your buying experience fun and hassle-free. No pressure. No gimmicks. Wonderful to hear Jenny was able to find the truck that's just right for you! Thank you for taking the time to share your 5 star experience with the team. Sincerely, Charlie Hansmeyer, General Manager charlie.hansmeyer@bachrodt.com

September 11, 2022

We had an awesome experience working with Sam Ferrille . He was very informative and made us feel relaxed during the buying process More

by Efhodz
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Ferrille
Sep 12, 2022 -

Lou Bachrodt Auto Mall responded

There's lots to know about new cars these days. Some dealerships might send you on your way but at Lou Bachrodt, we pride ourselves on ensuring you know everything there is to know about your new wheels. It's how we make sure you're getting the right vehicle for you. Wonderful to hear that Sam continues to deliver an exceptional customer experience. Thanks so much for taking the time to share! Sincerely, Charlie Hansmeyer, General Manager charlie.hansmeyer@bachrodt.com

September 11, 2022

I will never buy a car from anyone else. We have purchased 4 cars and everytime Sam has been amazing as well as the rest of the sales team and service team! More

by Brian
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Ferrille
Sep 12, 2022 -

Lou Bachrodt Auto Mall responded

I'm proud of the team but clearly a little biased. It's great to hear such high praise from you Brian. Thanks so much for taking the time to share your 5 star experience with Sam and the team here at Lou Bachrodt. Enjoy your new Chevy! Sincerely, Charlie Hansmeyer, General Manager charlie.hansmeyer@bachrodt.com

September 11, 2022

We have bought our last 4 cars from Sam. Now our family is buying from him too! He's the best!! More

by countrygirl0302
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Ferrille
Sep 12, 2022 -

Lou Bachrodt Auto Mall responded

Wow! 4 cars?! That's awesome. We're proud to have Sam on our team and thank you for your continued trust in the Bachrodt family to find you the best deal around. Enjoy your new Chevy! Sincerely, Charlie Hansmeyer, General Manager charlie.hansmeyer@bachrodt.com (815)580-2100

September 11, 2022

Sam Ferrille was an absolute god-send over this last week of looking for a car. He was so up front and honest about everything. He seriously worked his “magic” and got me into the car that was right for me. More

by Larissa.cain
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Ferrille, Mike Papa, Bill Rusch
Sep 12, 2022 -

Lou Bachrodt Auto Mall responded

Sam truly is a "magic man" Larissa! Thank you for sharing your experience with our team. Enjoy your new Chevy! Sincerely, Charlie Hansmeyer, General Manager charlie.hansmeyer@bachrodt.com (815)580-2100

September 10, 2022

Sam Ferrille took great care of my wife and I when he helped us pick our our new car. More

by Mike
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Ferrille, Bill Rusch
Sep 12, 2022 -

Lou Bachrodt Auto Mall responded

Fantastic to hear Mike! A new car isn't as fun if it's not just the right car for you. Love hearing that Sam and the crew were able to deliver just that. Thank you so much for sharing your 5 star experience with us! Enjoy your new Chevy! Sincerely, Charlie Hansmeyer, General Manager charlie.hansmeyer@bachrodt.com

September 09, 2022

Great experience. Jenny was awesome! Everyone was very nice. Overall great experience. Thank you very much! More

by carl.besch
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fil Sotomayor, Jennifer Morelock, Eric Scharlow
Sep 20, 2022 -

Lou Bachrodt Auto Mall responded

Exceptional customer service is a top priority and it's wonderful to hear the team continues to deliver just that! Thank you so much for taking the time to share your 5 star experience with our GMC team. Enjoy your new truck! Sincerely, Charlie Hansmeyer, General Manager charlie.hansmeyer@bachrodt.com

September 04, 2022

I want to give a HUGE SHOUTOUT to Nathaniel Groebner! !!!!! This young man went to extreme lengths to help my boyfriend and I leave with our cars that day! Not only was Nathan so incredible sweet, but h More

by amandaholder95
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shain Bono, Nate Groebner
Sep 20, 2022 -

Lou Bachrodt Auto Mall responded

We love to hear when the team gets it right Amanda! Thank you so much for taking the time to share your Bachrodt Buying Story. I hope you both enjoy your new Nissans! Sincerely, Charlie Hansmeyer, General Manager charlie.hansmeyer@bachrodt.com

September 03, 2022

Sam was awesome. Very knowledgeable, super friendly. And my kid said he had awesome hair! We will definitely continue future business with them. More

by MomofBlake
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fil Sotomayor, Sam Ferrille, Bill Rusch
Sep 12, 2022 -

Lou Bachrodt Auto Mall responded

He does indeed! We're not here to sell your family a car. We're all about helping you find the vehicle that's just right for you AND your budget. Love to hear that Sam delivered. Thank you for sharing your 5 star experience with the team. Enjoy the new Chevy! Sincerely, Charlie Hansmeyer, General Manager charlie.hansmeyer@bachrodt.com

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