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Lou Bachrodt Auto Mall
Rockford, IL
2,173 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 2,173 reviews
June 11, 2017
Very good experience. Went out of their way to show me the vehicle I was interested in and alternative choices with utmost courtesy. Found the exact car that I was looking Went out of their way to show me the vehicle I was interested in and alternative choices with utmost courtesy. Found the exact car that I was looking for. More
by bob81
Employees Worked With
Brian Androwich, George Schaffner, Jermicia Newsome, Ed Sennett
June 09, 2017
WOW! What a GREAT Experience!! I was looking to possibly trade my truck in for a newer used truck. I went to Lou Bachrodt AutoMall, and looked around at the trucks that were on the I was looking to possibly trade my truck in for a newer used truck. I went to Lou Bachrodt AutoMall, and looked around at the trucks that were on the lot. I didn't see anything that interested me, but there was a salesman who asked me if I had or hadn't seen the trucks in a different area on the lot. He got the keys for a nice truck. I took it out for a drive and also saw that the truck had very low mileage. Everything looked like it was in great shape. Basically, I ended up trading my 2007 truck in for a newer one.. All of the employees were excellent to deal with. More
by IceFisher6
Employees Worked With
Patti Galligan-Finance Manager, Prosper Rubino, Larry Saxon
June 02, 2017
Used vehicle purchase Me and my wife Lorri went in looking for a small used to pick up, our sales person Carl listen to what we were looking for and found us the perfect p Me and my wife Lorri went in looking for a small used to pick up, our sales person Carl listen to what we were looking for and found us the perfect pick up. Overall we are very pleased with the service we received and would definitely recommend other people to their dealership. More
by Imagebytwoz
Employees Worked With
Carl Bates
May 25, 2017
VW Sportswagen- Josh Schneider Went in to ask questions about a VW diesel vehicle as we were trying to determine if this would be a good idea. We worked with Josh Schneider, who an Went in to ask questions about a VW diesel vehicle as we were trying to determine if this would be a good idea. We worked with Josh Schneider, who answered all of our questions and then some. No pressure at all. With all the information we were provided, we decided to purchase the vehicle. Josh and his team were friendly, honest, and a pleasure to work with. This is the 2nd car we have purchased in three years from this dealership, both with Josh Schneider. We look forward to future collaborations! More
by mybucket78
Employees Worked With
Joshua Schneider
May 17, 2017
Joshua, BMW Sales Joshua was excellent to work with and very responsive in answering all of my questions, and I had a lot of them! Joshua has a vast knowledge of the BM Joshua was excellent to work with and very responsive in answering all of my questions, and I had a lot of them! Joshua has a vast knowledge of the BMW product and made my new car purchase a very great experience. He was also very helpful in coordinating a special BMW incentive program as part of the purchase experience More
by Tom
Employees Worked With
George Schaffner, Joshua Schneider, Steve Hefty
May 02, 2017
Al Luna, Salesman I visited the dealership three times before deciding on a vehicle to purchase. Al was very patient and took the time to show me the different models I visited the dealership three times before deciding on a vehicle to purchase. Al was very patient and took the time to show me the different models and explain the options. He was very friendly and professional and I would highly recommend. More
by Happy camper 2017
Employees Worked With
Al Luna
May 02, 2017
Great Service Jenifer Adams greeted me, ascertained what I needed service wise, checked for recalls on this vehicle and the other GM vehicles I have, and got things Jenifer Adams greeted me, ascertained what I needed service wise, checked for recalls on this vehicle and the other GM vehicles I have, and got things moving. The routine oil change, tire rotation, check over, and car wash was accomplished with a minimum inconvenience. As usual a job well done. Thanks! More
by balloonman
Employees Worked With
Jenifer Adama
April 28, 2017
salesman Al (sales representative) was very personable and great to work with, and was very knowledgeable and explained features of the auto very clearly. ov Al (sales representative) was very personable and great to work with, and was very knowledgeable and explained features of the auto very clearly. overall a good experience. More
by gtpcat08
Employees Worked With
Al Luna
April 28, 2017
Brandon with Volkswagen Thank you Brandon for your patience and your help. You were very approachable and made the whole process smooth. I will certainly come see you again w Thank you Brandon for your patience and your help. You were very approachable and made the whole process smooth. I will certainly come see you again when in the market for a new car. Thanks. More
by jeeriv
Employees Worked With
Brandon Campbell
April 26, 2017
Brandon was great! Came in in search of a new VW and met Brandon who assisted me with all my needs. Was very friendly and professional. I am so happy with my purchase an Came in in search of a new VW and met Brandon who assisted me with all my needs. Was very friendly and professional. I am so happy with my purchase and would recommend Brandon to EVERYONE!!! More
by SaintFive
Employees Worked With
Brandon Campbell
