
Lou Bachrodt Auto Mall
Rockford, IL
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Great experience Sam in sales was very helpful and informative. Jon in finance was very helpful and fun to work with. I love my new equinox and will definitely return. Sam in sales was very helpful and informative. Jon in finance was very helpful and fun to work with. I love my new equinox and will definitely return. More
"RIDING IN STYLE" The sales and finance team are amazing. I had a great experince and would recommend lou bachrodt to anyone that is interested in purchasing a vehicl The sales and finance team are amazing. I had a great experince and would recommend lou bachrodt to anyone that is interested in purchasing a vehicle. You will not leave disappointed. More
A++ Service at Lou Bachrodt. I am always impressed how professional and efficient the Lou Bachrodt service team is. Once again I was treated very well. Brian Timm, my Service Re I am always impressed how professional and efficient the Lou Bachrodt service team is. Once again I was treated very well. Brian Timm, my Service Rep. is always very helpful and courteous. They have my full recommendations. More
Great experience and went home with the car i wanted at the payment i wanted. All employees were helpful and friendly! I would recommend them to anyone experience and went home with the car i wanted at the payment i wanted. All employees were helpful and friendly! I would recommend them to anyone looking for a new or used car. More
Excellent Experience at Lou Bachrodt Joe Luy was amazing to work with. This is the 3rd vehicle I've purchased from this dealership, and he has been the best sales person I've ever worked Joe Luy was amazing to work with. This is the 3rd vehicle I've purchased from this dealership, and he has been the best sales person I've ever worked with. He is knowledgeable, professional and courteous. He's a gem! In addition, I've been extremely happy with the service department over the last 12 years and the excellent customer service Courtney Karau has provided. Courtney's dedication to excellence definitely influenced my decision to buy and service another vehicle at Lou Bachrodt rather than purchase from another local dealership. The customer service Courtney Karau has provided is awesome! More
Not happy We bought a used SUV from this dealership. It was supposed to be "Qcertified". While I don't expect a used vehicle to be perfect, the rear brakes We bought a used SUV from this dealership. It was supposed to be "Qcertified". While I don't expect a used vehicle to be perfect, the rear brakes started grinding and it is also leaking oil. I would think anything they claim as certified wouldn't have these kind of problems. Plus they messed up the paperwork and sensor had to drive back there 2 days later and fix their mistake. More
Life long customer of Lou Bachrodt Chevrolet I had a issue with the A/C in my 2015 2500HD Chevrolet Truck during a week of 92 plus degrees with very high humidity so A/C was definetely a must. My I had a issue with the A/C in my 2015 2500HD Chevrolet Truck during a week of 92 plus degrees with very high humidity so A/C was definetely a must. My service advisor Brian went out of his way to make sure i had a loaner truck to drive while my truck was in shop. I had a very unique situation with A/C that was not easy to diagnose but Brian put his best technician on it and it was fixed very quickly. I have been a life long Lou Bachrodt customer,purchasing 9 or 10 new vehicles and am always satisfied completely with the way i have been treated. Looking forward to my next new truck purchase at Lou Bachrodt Chevrolet Satisfied Customer Todd Kudlacik More
Salesman fil Went to lou bachrodt looking for something newer and had the greatest salesman I've ever had while purchasing anything.....Fil.... He was straight f Went to lou bachrodt looking for something newer and had the greatest salesman I've ever had while purchasing anything.....Fil.... He was straight forward and kept it real none of that bs salesman junk.He wasnt pushing for us to do anything we didn't wanna do he asked us what we wanted and broke down all the info on everything we picked out so we could make the best joice for us.He listened to what we wanted to do and was easy to talk to and it didn't even feel like he was a salesman. For anyone looking for a new car and go to lou bachrodt i suggest you ask for Fil it will be the best and easiest time you've ever had buying a car......Thanks Fil....Tom and Nicole More
Customer Service from the first email to the conversations, we had the best time working with Carl Bates and the rest of the crew at Lou Bachrodt while buying a BMW from the first email to the conversations, we had the best time working with Carl Bates and the rest of the crew at Lou Bachrodt while buying a BMW More
Best buying experience ever!!! Josh was awesome. He was Never pushy. Gave us space. Very Knowledgeable. Look forward to doing business with him again. Definitely recommend him. Was Josh was awesome. He was Never pushy. Gave us space. Very Knowledgeable. Look forward to doing business with him again. Definitely recommend him. Was shown around the dealership to meet the people that would be taking care of me over the duration of my lease. And Josh took the time to help me get to know my vehicle better. Im very pleased. More