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Lou Bachrodt Auto Mall

Rockford, IL

4.5
2,173 Reviews

7070 Cherryvale N Blvd

Rockford, IL

61112

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Showing 2,173 reviews

September 13, 2017

Great experience Sam in sales was very helpful and informative. Jon in finance was very helpful and fun to work with. I love my new equinox and will definitely return. More

by Amanda
Recommend Dealer
Yes
Employees Worked With
Sam Ferrille
September 07, 2017

"RIDING IN STYLE" The sales and finance team are amazing. I had a great experince and would recommend lou bachrodt to anyone that is interested in purchasing a vehicl More

by WILLETTA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pat Morrison, Nick Provenzano, Sam Ferrille
Sep 08, 2017 -

Lou Bachrodt Auto Mall responded

We cannot thank you enough for your wonderful review of Lou Bachrodt Chevrolet Buick GMC and for your recommendation! It was a pleasure to assist you and please let us know when we can do so again! Best, The Lou Bachrodt Chevrolet Buick GMC Team

September 06, 2017

A++ Service at Lou Bachrodt. I am always impressed how professional and efficient the Lou Bachrodt service team is. Once again I was treated very well. Brian Timm, my Service Re More

by g517089
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Timm
Sep 06, 2017 -

Lou Bachrodt Auto Mall responded

We appreciate your input. Glad to hear that Tim is always very helpful and courteous to you and that you are consistently impressed with the service we offer here at Lou Bachrodt Chevrolet Buick GMC. If there is anything more we can do for you please come back and see us any time! Take care! Best, The Lou Bachrodt Chevrolet Buick GMC Team

August 29, 2017

Great experience and went home with the car i wanted at the payment i wanted. All employees were helpful and friendly! I would recommend them to anyone More

by Rlorden
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carl Bates
Aug 30, 2017 -

Lou Bachrodt Auto Mall responded

Thank you so much for this excellent feedback and your very kind recommendation of our dealership. We are happy to hear we could be so helpful during your visit. Best, The Lou Bachrodt Chevrolet Buick GMC Team

August 17, 2017

Excellent Experience at Lou Bachrodt Joe Luy was amazing to work with. This is the 3rd vehicle I've purchased from this dealership, and he has been the best sales person I've ever worked More

by Dee Weigel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Luy, Courtney Karau, Joe Luy, Courtney Karau
Aug 20, 2017 -

Lou Bachrodt Auto Mall responded

Dee, we are pleased to hear that you had an excellent experience with Joe, Courtney and the rest of our team. Congratulations on your new car! Our teams from both the sales and service department had a pleasure assisting you and are grateful for the 5-star review. We are committed to serve excellent customer service to all areas of our dealership and we are delighted to know you drove away a happy customer! Thank you for your loyalty and business. We will be there for you for many years to come. Regards, The Lou Bachrodt Chevrolet Buick GMC Team

August 09, 2017

Not happy We bought a used SUV from this dealership. It was supposed to be "Qcertified". While I don't expect a used vehicle to be perfect, the rear brakes More

by Todd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Prosper Rubino
Aug 10, 2017 -

Lou Bachrodt Auto Mall responded

Thank you for sharing your feedback, Todd! It was most certainly not our intention to give you a bad experience on buying your new car with us. We are sorry to hear about your unpleasant experience, this is not how we operate our business and your feedback is very seriously taken. We would be very thankful if you got into contact with us so we could discuss the finer points on your issue; please contact us at your earliest convenience. Thank you very much, we hope to hear from you soon. Sincerely, The Lou Bachrodt Chevrolet Buick GMC Team

July 28, 2017

Life long customer of Lou Bachrodt Chevrolet I had a issue with the A/C in my 2015 2500HD Chevrolet Truck during a week of 92 plus degrees with very high humidity so A/C was definetely a must. My More

by Todd Ls6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Timm
Aug 02, 2017 -

Lou Bachrodt Auto Mall responded

Hi Todd and thank you for your kind words! We appreciate Brian as well as the rest of our staff and we are thrilled that they have taken care of you and accommodated your needs. We strive to keep our guests satisfied and we're very happy to hear that this was achieved with you. Thank you for your loyalty and business. We will be there for you for many years to come. Sincerely, The Lou Bachrodt Chevrolet Buick GMC Team

July 06, 2017

Salesman fil Went to lou bachrodt looking for something newer and had the greatest salesman I've ever had while purchasing anything.....Fil.... He was straight f More

by Tnchl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
FIL, Fil Sotomayor
Jul 11, 2017 -

Lou Bachrodt Auto Mall responded

It’s great to know that Fil provided an exceptional experience for you. We take pride in our customer care and appreciate you taking the time to give us this positive feedback. If you have any further questions regarding your vehicle please let us know! Best, The Lou Bachrodt Chevrolet Buick GMC Team

June 28, 2017

Customer Service from the first email to the conversations, we had the best time working with Carl Bates and the rest of the crew at Lou Bachrodt while buying a BMW More

by johnkornell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jermicia Newsome, Carl Bates
Jun 29, 2017 -

Lou Bachrodt Auto Mall responded

Thanks for the great rating. We're pleased that you had the best time working with Carl and that everything went well for you. Best, The Lou Bachrodt Chevrolet Buick GMC Team

June 13, 2017

Best buying experience ever!!! Josh was awesome. He was Never pushy. Gave us space. Very Knowledgeable. Look forward to doing business with him again. Definitely recommend him. Was More

by Gualiar78
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joshua Schneider
Jun 14, 2017 -

Lou Bachrodt Auto Mall responded

Your fantastic review was quite a refreshing read! We are happy Josh provided you with pressure-free, efficient and well-informed customer service. Best, The Lou Bachrodt Chevrolet Buick GMC Team

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