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Lou Bachrodt Auto Mall

Rockford, IL

4.5
2,173 Reviews

7070 Cherryvale N Blvd

Rockford, IL

61112

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Showing 2,173 reviews

February 28, 2018

Found a 2012 infiniti the car of my dreams Al Gies made the sales process easy. I just want to say it was a great experience. I would return to this dealership for future purchases More

by Williams jasmine 11213
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alfred Gies, Thomas Cholly
Mar 20, 2018 -

Lou Bachrodt Auto Mall responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and I'm glad that our team made such a great impression on you. The Lou Bachrodt Chevrolet Buick GMC Team

February 20, 2018

Lou Bachrodt BMW great buying experience! 5 STARS! I have bought many cars but they have never been this easy! Tim Conlon made this the best car buying experience that I have ever had! From the initial More

by JasonS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Conlon
Feb 20, 2018 -

Lou Bachrodt Auto Mall responded

We’re delighted to hear of your positive experience at our dealership, Jason! We always strive to provide the utmost in customer service and quality, and it makes us happy to know that you feel you experienced these values first hand. We hope you continue to choose us for all of your future automotive needs, and we hope to see you again soon. Until next time, have a great day! Sincerely, The Lou Bachrodt Chevrolet Buick GMC Team

February 14, 2018

Excellent Service Chris Wilkinson goes out of his way to ensure the customer's complete satisfaction. He would have the car brought up and warmed up for a comfortable r More

by uofachick
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Chris Wilkinson, Dan Anderson
Feb 14, 2018 -

Lou Bachrodt Auto Mall responded

Thank you for taking the time to leave us this feedback. Your review gives us the opportunity to learn if we are delivering great customer service and I am glad that this was the case with you! Please let us know if we can help you with anything else, thanks! Sincerely, The Lou Bachrodt Chevrolet Buick GMC Team

February 01, 2018

2018 Silverado Truck Always a great experience, and what a great deal too. No loose ends, everything wrapped up quickly, thanks to Joe Luy. Will always come back. More

by Michael C.
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Luy
Feb 08, 2018 -

Lou Bachrodt Auto Mall responded

Thank you for your business and this review. I am happy to hear our team was able to serve you and demonstrate how we do business here. If there is anything we can assist you with in the future, please let us know. Sincerely, The Lou Bachrodt Chevrolet Buick GMC Team

December 19, 2017

Excellent experience! Fast and friendly service department. Nick and all the staff in the service department are very helpful with all my service needs. The shuttle service More

by JudyS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Steder
Dec 21, 2017 -

Lou Bachrodt Auto Mall responded

Thanks for the wonderful review of your recent visit at our dealership. We strive for 100% customer satisfaction on each and every purchase and we hope you enjoy your new vehicle for a long time to come. It was truly a pleasure working with you. Sincerely, The Lou Bachrodt Chevrolet Buick GMC Team

December 19, 2017

New Silverado Truck What a great experience, getting that upgrade in my new Silverado. Everything went well, handling all the loose ends with ease; financing, On Star tra More

by Sandstrom,darrell66
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Augustyn, Fil Sotomayor, Courtney Karau
Dec 21, 2017 -

Lou Bachrodt Auto Mall responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, The Lou Bachrodt Chevrolet Buick GMC Team

December 12, 2017

Great experience It is always a great experience especially when I deal with Jennifer Adams. She is one of the best. Always willing to help in every way. Have great More

by rpjp1996
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Adams
Dec 13, 2017 -

Lou Bachrodt Auto Mall responded

Thank you for taking the time to provide us such great feedback! We are always excited to hear of yet another customer leaving happy in an awesome car! If you have any questions about your new vehicle you can reach out to any of us and we will help out. Thank you for choosing us for your automotive needs! Sincerely, The Lou Bachrodt Chevrolet Buick GMC Team

December 10, 2017

Jennifer always takes good care of us. Very satisfied. I have always had a great experience with the three employees there that I’ve ever worked with. Jennifer in Service, Bob Augustine, & my Salesman, Mr More

by BamaGirl76
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Augustyn, JR Henry, Jennifer Adams
Dec 10, 2017 -

Lou Bachrodt Auto Mall responded

Your great feedback truly made our day. We work incredibly hard to exemplify our commitment to customer care and I am glad that our team was able to show you what we strive to deliver. We look forward to making sure that you enjoy your car for many years to come. Sincerely, The Lou Bachrodt Chevrolet Buick GMC Team

December 08, 2017

Fosse Review We had a very good experience. Our salesman Gary Graeff did a great job. He was easy to work with, no sales pressure, speedy process. Took time to More

by jwcmfosse2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary Graeff
Dec 10, 2017 -

Lou Bachrodt Auto Mall responded

It's important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us or stop by. Sincerely, The Lou Bachrodt Chevrolet Buick GMC Team

December 08, 2017

A+ car buying experience No pressure environment where the customer's needs and budget are priority. Support before, during, and after the sale. Amazing dealership and staff. More

by Brad W
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Ferrille, Tabatha Lindstrom, Brian Timm
Dec 10, 2017 -

Lou Bachrodt Auto Mall responded

Brad, thank you very much for taking the time to leave us a great review! We are pleased to hear about your great experience with us! If there is anything else we can do for you, please feel free to give us a call. Sincerely, The Lou Bachrodt Chevrolet Buick GMC Team

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