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Lou Bachrodt Auto Mall
Rockford, IL
2,160 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 2,160 reviews
November 30, 2022
I have always had good service for my car. Your advertisement stated you take compeditors coupons for oil changes. I brought in one I had just received in the mail for $34.95. He said we can't Your advertisement stated you take compeditors coupons for oil changes. I brought in one I had just received in the mail for $34.95. He said we can't do that and was going to throw it away. I said I would take it. He also said I needed a flush which maybe I did and he said he gave me a deal on oil change which at the time I thought it was the best price for 1 oil change. So I was charged for 3 oil changes and the flush and finally left 2 hours and 20 min. later. On that day I was disstracted making funeral plans for my father otherwise would have questioned the charges. So do you not honor coupons or was it a not honored because it was a good price? More
by taken
Employees Worked With
don't remember his name
November 15, 2022
Fil, John, and Jenni were great to work with. Jenni was very thorough with explaining all the functions and benefits our new car has. Fil was our first contact, and he was very friendly and helpf Jenni was very thorough with explaining all the functions and benefits our new car has. Fil was our first contact, and he was very friendly and helpful in making iur decision. John was very helpful explaining the financial aspects. More
by DougBice
Employees Worked With
Fil Sotomayor, Jennifer Morelock, John Schopf
November 09, 2022
Sam Ferrille specifically was wonderful to work with. He went above and beyond to ensure everything was taken care of and I was comfortable with my new car. He spent all the time needed with me before th He went above and beyond to ensure everything was taken care of and I was comfortable with my new car. He spent all the time needed with me before the purchase to ensure all my questions were answered. Highly recommend working with Sam! More
by kristamstarr
Employees Worked With
Sam Ferrille, Brian Timm, Bill Rusch
November 08, 2022
This dealership was great throughout our experience buying our vehicles. Joe was great at answering all our questions, before and after our purchases. I really appreciate his freindly demeanor and pati buying our vehicles. Joe was great at answering all our questions, before and after our purchases. I really appreciate his freindly demeanor and patience! More
by Eagleyes75
Employees Worked With
Joe Luy
November 08, 2022
Called service and Brian answered the phone to schedule an oil change. Backed him the price and to see if any openings he stated no but there is the next day (which didn't work as I am flying out later tod an oil change. Backed him the price and to see if any openings he stated no but there is the next day (which didn't work as I am flying out later today on a business trip) asked me if that worked I said no it does not and he said something like "why call us then" and hangs up on me without giving me a chance to schedule this week but never gave me the chance to schedule because I was hung up on. Is Bachrodt the place to go for service of your vehicle if they treat people like this? More
by av8tore71
Employees Worked With
Brian Timm
November 01, 2022
We have bought 4 cars from Sam and have had the best experience along with Bill The Great our finance guy. Sam has always helped us with making things happen. experience along with Bill The Great our finance guy. Sam has always helped us with making things happen. More
by Cory
Employees Worked With
Sam Ferrille, Bill Rusch
October 30, 2022
She was amazing, very informative, knew about the car plus every other car, made sure I got the best deal available, top notch plus every other car, made sure I got the best deal available, top notch More
by Glasses101
Employees Worked With
Fil Sotomayor, Jennifer Morelock, Jacob Pickett, JD Lomeli
October 27, 2022
Our salesman was Sam Ferrille and he was excellent in every way, He had our truck ready and waiting and it looked amazing. He answered all of our questions and is very knowledgeable. We would look to do every way, He had our truck ready and waiting and it looked amazing. He answered all of our questions and is very knowledgeable. We would look to do business with Sam again. More
by doc
Employees Worked With
Fil S. was great to deal with., Sam Ferrille, Eric Scharlow
