
Lou Bachrodt Auto Mall
Rockford, IL
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Great experience buying truck! Great experience with buying my truck! Started working with Logan and finished deal with Sam! Very easy to deal with. Hope to have this a long time!! Great experience with buying my truck! Started working with Logan and finished deal with Sam! Very easy to deal with. Hope to have this a long time!! More

Buick Encore Outrageously nice. Couldn't have had better service. Highly suggest 10/10! He made buying a car super easy and gave me the best deal! Outrageously nice. Couldn't have had better service. Highly suggest 10/10! He made buying a car super easy and gave me the best deal! More

Amazing experience It was a joy to deal with Sam and the rest of the staff. I will recommend this dealer to everyone I know looking for a vehicle. Then tell them to Beal It was a joy to deal with Sam and the rest of the staff. I will recommend this dealer to everyone I know looking for a vehicle. Then tell them to Beal with Sam More

Overall Great Experience Jennifer was phenomenal and easy to work with. She answered all of my questions and made the experience enjoyable. Keith in finance was also great to Jennifer was phenomenal and easy to work with. She answered all of my questions and made the experience enjoyable. Keith in finance was also great to work with and explained everything thoroughly. More
Amazing experience Lionel is an amazing! He is very personable, knowledgeable and takes his time with you. The other staff we encountered were great as well. I look forw Lionel is an amazing! He is very personable, knowledgeable and takes his time with you. The other staff we encountered were great as well. I look forward to buying from them again. More
Hassle free doesn't even begin to describe my experience This is the 2nd time I've come to Lou Bachrodt after accidents that totalled the cars I was driving. The first time was so easy and such a relief, it This is the 2nd time I've come to Lou Bachrodt after accidents that totalled the cars I was driving. The first time was so easy and such a relief, it seemed like a no-brainer to go back under similar circumstances. I was instantly reminded why I loved them so much the last time. The salesman, Prosper, greeted me, offered me a seat and something to drink. He asked what I was looking for, took some information, and within 30 minutes we were doing a test drive. The whole process took less than a few hours. Even in the waiting, I heard service people and other sales people genuinely working to provide excellent customer service. 5 star establishment, 5 star employees. More
Excellent customer service Sam was down to earth and very helpful!!! Best customer service experience by far!! Sam made sure every detail was met and very helpful with On Star! Sam was down to earth and very helpful!!! Best customer service experience by far!! Sam made sure every detail was met and very helpful with On Star! Thank you More

Face to Face Haste with Haste From my experience with Mindy Lopez to my sale with Jennifer Morelock, to even the finance man Dan and the appearence of Todd i was pleasantly impress From my experience with Mindy Lopez to my sale with Jennifer Morelock, to even the finance man Dan and the appearence of Todd i was pleasantly impressed with how Fast they got me in and out being a rush in need to get to work. I had a time frame and was out within 15 minutes of my deadline. Congrats! I was not late to work. Thank you for your understanding and thorough professionalism! More

Great service I really appreciated Fils help we drove 8 cars to make sure I got what I truly wanted, he didn't pressure me or gave me attitude like the guys from An I really appreciated Fils help we drove 8 cars to make sure I got what I truly wanted, he didn't pressure me or gave me attitude like the guys from Anderson Toyota. Loved the service he gave us More

Very simple could purchase a new car with phil Went in to return a leased cruise We called ahead to make a appointment with Phil he was waiting for us welcoming us at the door. He definitely was ve Went in to return a leased cruise We called ahead to make a appointment with Phil he was waiting for us welcoming us at the door. He definitely was very helpful we will be returning! More