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Lou Bachrodt Auto Mall

Rockford, IL

4.5
2,173 Reviews

7070 Cherryvale N Blvd

Rockford, IL

61112

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Showing 2,173 reviews

December 16, 2018

Good service Overall good service. They want everything done fast. Can work on being more friendly to the costumers , seem too rushed to take time to talk to you . More

by Awwsoij
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Trevor Smiley
Dec 17, 2018 -

Lou Bachrodt Auto Mall responded

Thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We look forward to working with you again! - Lou Bachrodt Chevrolet Buick GMC

December 15, 2018

amazing Best sales man I have ever had the pleasure to work with he knew exactly what I wanted and did everything possible for me to get my dream truck. I wou More

by Guzman13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Trevor Smiley
Dec 17, 2018 -

Lou Bachrodt Auto Mall responded

Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. - Lou Bachrodt Chevrolet Buick GMC

December 15, 2018

It was a great and comforting experience. I worked with Sam to lease a brand new 2019 Chevy Equinox! It was a great experience and a walkthrough Sam took me through. He convinced me to ahead w More

by Bhaskar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Ferrille
Dec 17, 2018 -

Lou Bachrodt Auto Mall responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. - Lou Bachrodt Chevrolet Buick GMC

December 14, 2018

Geeat expereince We had a great experience, we found the right vehucle at a great price! Fil went above and beyond to help us put with the purchase ! More

by Wrlcome1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fil Sotomayor
Dec 17, 2018 -

Lou Bachrodt Auto Mall responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! - Lou Bachrodt Chevrolet Buick GMC

December 14, 2018

Best customer service Nice,friendly environment. I’m happy with the car I went home with. They answered all my questions that I had. Awesome selection of cars. Out of all More

by Alberto58
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Schopf
Dec 17, 2018 -

Lou Bachrodt Auto Mall responded

Alberto, thank you for writing this amazing review for our team! We always appreciate customer feedback, and we are pleased to hear that our team provided a comfortable and welcoming visit. We hope to earn the opportunity to work with you again in the future. Please let us know if you have any questions. -Lou Bachrodt Chevrolet Buick GMC

December 14, 2018

There to help! Sam was always there to hep with questions about the car. Even came to help on his day off. Service department was also great in solving a problem. More

by Russ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Ferrille
Dec 17, 2018 -

Lou Bachrodt Auto Mall responded

Thank you for taking the time to write this review. We are pleased to hear that Sam was able to provide an efficient and overall positive experience. - Lou Bachrodt Chevrolet Buick GMC

December 13, 2018

The greatest Fil was outstanding he got the job done when nobody else could!!!! He was very friendly and professional, also he made the car buying process very eas More

by Pporter1996
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fil Sotomayor
Dec 17, 2018 -

Lou Bachrodt Auto Mall responded

Your kind words mean a lot to us. We appreciate your feedback and are happy to hear that our team was able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction, and we try our best to make the car buying experience as easy and stress-free as possible. We look forward to assisting you with your future sales and service needs. - Lou Bachrodt Chevrolet Buick GMC

December 13, 2018

Sam Ferrile was so helpful! Sam was very attentive to our needs. He provided excellent customer service and feed back on how to choose the vehicle that was right for us. He is aw More

by Sarah G
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Ferrille
Dec 17, 2018 -

Lou Bachrodt Auto Mall responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and I'm glad that our team made such a great impression on you. - Lou Bachrodt Chevrolet Buick GMC

December 12, 2018

Excellent Fil is the best! I bought a car 4 years ago with him and came back to buy an other one, he is amazing treated me with respect and as if I was part of More

by Sandi4u2!
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fil Sotomayor
Dec 13, 2018 -

Lou Bachrodt Auto Mall responded

Thank you for leaving us this great review, Sandra. We are very happy to hear that we could provide you with a second car buying experience that was just as good or better as the first! Please come back and see us again in the future with anything else you might need. Take care! - Lou Bachrodt Chevrolet Buick GMC

December 12, 2018

Stress-free car buying. Sam Ferrille was very helpful and knowledgable. He made shopping for our vehicle a pleasurable experience and I would recommend Lou Bachrodt auto grou More

by Davidg523
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Ferrille
Dec 12, 2018 -

Lou Bachrodt Auto Mall responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! -Lou Bachrodt Chevrolet Buick GMC

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