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Lou Bachrodt Auto Mall
Rockford, IL
2,163 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 2,163 reviews
March 06, 2023
Thank you to Sam for his excellent service and making the experience for my daughter getting her first car amazing. The knowledge and readiness to answer any and all questions was very comforting. We will experience for my daughter getting her first car amazing. The knowledge and readiness to answer any and all questions was very comforting. We will definitely be back for future purchases. More
by Hardingj9597
Employees Worked With
Ron Harris, Sam Ferrille, Bill Rusch
February 28, 2023
I had my car fixed in their service department they text me an amount in which I would need to pay I agreed they fixed my car the power went out when I picked my car up so I was told to pay the amount I agr me an amount in which I would need to pay I agreed they fixed my car the power went out when I picked my car up so I was told to pay the amount I agreed to pay but because of the outage it could be a difference I’m thinking a small tax amount they called me and told me it was a $400 difference but they would take $245 and even though I felt that’s wasnt right being the honest person I am I just went ahead and paid it I was told they would send me an invoice of what I paid for never received it I feel they got over on me and I will never do business with this company again . More
by Thall54
Employees Worked With
Courtney Karau
February 20, 2023
Here I go again ,I have totally lost trust in Lou Bachrodt auto mall , Jan 13, I spend 933 dollar back again Fed 17 ,same problem however they say different problem, 3,351.50 this is outrageous, I'm Bachrodt auto mall , Jan 13, I spend 933 dollar back again Fed 17 ,same problem however they say different problem, 3,351.50 this is outrageous, I'm very upset !!! More
by Mcdowelllinda94
Employees Worked With
Courtney Karau
February 04, 2023
Awesome experience! Excellent customer service! Salesman ( Joe Luy ) very knowledgeable, extremely helpful and everything done in a timely fashion ! We purchased a 2009 Excellent customer service! Salesman ( Joe Luy ) very knowledgeable, extremely helpful and everything done in a timely fashion ! We purchased a 2009 Chevrolet truck ( new ) from Joe and that’s why we came back and had him help us ! We are very please with his knowledge of our new 2023 GMC ! More
by Mardellharms1950
Employees Worked With
Joe Luy
January 12, 2023
I was extremely disappointed in lou bachrodt car services had they kept me updated about keeping my car I would have rented a car. My grandson is in the hospital. And it wasn't until after 5pm that I was i had they kept me updated about keeping my car I would have rented a car. My grandson is in the hospital. And it wasn't until after 5pm that I was informed.That they would have to keep my car another day. I am a faithful customer, I brought my car them. I will be considering my taking my business elsewhere. More
by Mcdowelllinda94
Employees Worked With
Courtney Karau
January 09, 2023
This was my first time ever buying a car. JD took the time to explain the whole process from start to finish. I could not have asked for A better experience. JD took the time to explain the whole process from start to finish. I could not have asked for A better experience. More
by Mj
Employees Worked With
JD Lomeli
