
Lou Bachrodt Auto Mall
Rockford, IL
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Very good experience overall The salesman & GM rep were willing to work w/us. The financial director did a great job. All of them were professional. They showed us what type of The salesman & GM rep were willing to work w/us. The financial director did a great job. All of them were professional. They showed us what type of vehicle we were looking for. Lou Bachrodt is a family friendly business. More
Great Sales Great Experience Warm and family feeling. went well out of their way to get me in a car. John in finance worked to get me financed. Mindy built my confidence to come o Warm and family feeling. went well out of their way to get me in a car. John in finance worked to get me financed. Mindy built my confidence to come out. They really do care about you! -Alisa Redd More
Amazing customer service Prosper was our sales man for the second time. He has been very helpful and got me both the cars I was looking for. Will return Prosper was our sales man for the second time. He has been very helpful and got me both the cars I was looking for. Will return More
Used sale, painless experience It was fast and easy, best experience buying a car I’ve ever had! Very friendly staff! They worked with our budget and was able to exceed our expectat It was fast and easy, best experience buying a car I’ve ever had! Very friendly staff! They worked with our budget and was able to exceed our expectations. More

Easy,simple and almost fun! This is the second vehicle I've bought from Bachrodt. Everyone from the online team,salespeople and the technicians are friendly and easy to work with This is the second vehicle I've bought from Bachrodt. Everyone from the online team,salespeople and the technicians are friendly and easy to work with! They make buying a car pretty painless and answer all questions you have while trying to get the best deal! I dealt with John Schopf this time and he's very down to earth and knowledgeable! More
Excellent service from everyone! My experience with the Lou Bachrodt Auto Mall team was excellent. My experience with everyone, from the door greeter to the final thank you from my sa My experience with the Lou Bachrodt Auto Mall team was excellent. My experience with everyone, from the door greeter to the final thank you from my sales rep, was an exceptional experience. More
Everything went smooth Went in knowing what I was looking for and they made it happen. Painless experience all around and left happy so I would recommend this dealership to Went in knowing what I was looking for and they made it happen. Painless experience all around and left happy so I would recommend this dealership to anyone. More

Really great dealership They are awesome dealership to go to and nice people and nice vehicles that they have there nice picture of us and Jennifer was a good helper to fine They are awesome dealership to go to and nice people and nice vehicles that they have there nice picture of us and Jennifer was a good helper to fine us a vehicle More

Couldn’t have been a better experience! My wife has been struggling with a car she had for just two years. Elctrical problems, front end problems, you name it. It was definitely time to move My wife has been struggling with a car she had for just two years. Elctrical problems, front end problems, you name it. It was definitely time to move on to a different vehicle but we didn’t know how to go about doing so with a little bit left owed in the car. She’s a huge Chevy fan so I brought her to Lou Bachrodt because welders from my work recommended it. We walked in and was immediately greeted by Fil, Lewis, and Tim who were very nice and funny. We talked about options for Chevy Malibu’s, test drove cars, and a few moments later after, we were driving home with a 2018 Chevy Malibu. Down side? My wife won’t let me have it as my car. Maybe next Christmas will be my turn. More

Painless Experience I am giving a 5 star rating, because of the over and above service by my sales representative Jennifer Morelock. She actually followed me to drop off I am giving a 5 star rating, because of the over and above service by my sales representative Jennifer Morelock. She actually followed me to drop off my rental at the airport. My only complaint is the detailing wasn't as good as I expected, but cleaned nonetheless. Still 5 star service even with my terrible credit. More