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Lou Bachrodt Auto Mall

Rockford, IL

4.5
2,173 Reviews

7070 Cherryvale N Blvd

Rockford, IL

61112

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Showing 2,173 reviews

February 06, 2019

Great car buying experience! Sam helped me feel at ease, very friendly! He was able to answer any of my questions and concerns. I felt very comfortable with the entire process. More

by Trish7700
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Ferrille
Feb 07, 2019 -

Lou Bachrodt Auto Mall responded

Trish, I sincerely thank you for going out of your way to write this review. We try to create a comfortable and stress-free environment for each and every customer and it's delightful to know Sam was able to meet all of your needs. If there is anything else that we can do for you, please don't hesitate to reach out. -The Lou Bachrodt Chevrolet Buick GMC Team

February 03, 2019

Very good !! Very good. Shane and Fil were wonderful and very informative.would never had known Shane had only worked there for 2 days , he knew alot !! More

by Dana
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fil Sotomayor, Shane Gillenwater
Feb 04, 2019 -

Lou Bachrodt Auto Mall responded

Dana, thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We look forward to working with you again! -The Lou Bachrodt Chevrolet Buick GMC Team

February 03, 2019

2018 Silverado Z71 The Salesman was very knowledgeable and the team made this deal painless and got this done with a hitch! Explained all the features and they made sure More

by Johncasey423
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Casey
Feb 04, 2019 -

Lou Bachrodt Auto Mall responded

John, thank you for taking the time to submit this amazing feedback. Our team takes pride in their fast, friendly, and efficient customer service and will be happy to hear that you left satisfied. We are very appreciative of your 5-star review and recommendation. We appreciate you trusting us with your car buying needs and we hope you enjoy your new vehicle! -The Lou Bachrodt Chevrolet Buick GMC Team

February 02, 2019

Good experience I had a wonderful experience. Fil showed me a car that I really liked and he was very professional. I will refer my mom to Fil when she is ready for More

by WELCOME1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fil Sotomayor, Courtney Karau
Feb 04, 2019 -

Lou Bachrodt Auto Mall responded

We love hearing about guests who have a wonderful experience at our dealership!  We understand that buying a car is an important decision and we are honored that you chose us for your automotive needs. Please feel free to contact us if you have any questions on your new purchase. -The Lou Bachrodt Chevrolet Buick GMC Team

February 02, 2019

Vehicle purchase I enjoyed working with Logan, Voltan, Dan and Fil nThey were very helpful and I would recommend them to everyone. I like the experience and convenienc More

by kathie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Voltan and Dan, Fil Sotomayor, Logan Shaw
Feb 04, 2019 -

Lou Bachrodt Auto Mall responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. -The Lou Bachrodt Chevrolet Buick GMC Team

January 30, 2019

Extended warranty Do not purchase an extended warranty. I have a sensor that comes on. Am told the extended warranty may not cover repair. They have to diagnose the pro More

by Jim
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Unknown
Jan 30, 2019 -

Lou Bachrodt Auto Mall responded

We appreciate you taking the time to share your experience with our dealership. We would like to speak with you about the details of your time with us. Please contact us directly at your earliest convenience. Thank you! -The Lou Bachrodt Chevrolet Buick GMC Team

January 29, 2019

Great business Great timing and very helpful. Had no problem with any of the staff. A few problems with the vehicle, but hey took care of them right away! Really hap More

by Fang1995
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Ferrille
Jan 30, 2019 -

Lou Bachrodt Auto Mall responded

Thank you for taking the time to write this review. Our highest priority is satisfying our guests and we are delighted to know that Sam made sure your concerns were addressed properly. We look forward to working with you again and if there are other things you need assistance with, do not hesitate to contact us. -The Lou Bachrodt Chevrolet Buick GMC Team

January 23, 2019

Sam The Man Working with Sam was definitely a pleasant experience. In my time spent working with Sam I got a glimpse of the real and true person that he is. I w More

by Sweet69
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fil Sotomayor, Sam Ferrille, Dan Anderson
Jan 24, 2019 -

Lou Bachrodt Auto Mall responded

Hello and thank you for the kind words! We couldn't be happier that you enjoyed your experience here at our dealership and that Sam was there to provide you with such exceptional service! Thank you again and congratulations on your new car. -The Lou Bachrodt Chevrolet Buick GMC Team

January 22, 2019

Part Of A Family. Love this place. Super family staffing an great service. I'm happy with my purchase. And Jennifer is 100% amazing. I didn't think I was able to get a More

by UA355844
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Anderson, Brian Casey, Jennifer Morelock
Jan 23, 2019 -

Lou Bachrodt Auto Mall responded

Thank you so much for the nice review! We really appreciate this feedback and I'll be certain to share your compliments with Jennifer and the rest of the staff. We pride ourselves on offering high-quality customer service, and I'm glad we were able to take care of you. It was our pleasure! -The Lou Bachrodt Chevrolet Buick GMC Team

January 17, 2019

Best car buying experience! I found the car I wanted, I met with the salesman, Trevor Smiley. He was polite, knowledgeable, and explained everything to me. The test drive went More

by Jody63
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Trevor Smiley
Jan 22, 2019 -

Lou Bachrodt Auto Mall responded

Thank you so much for sharing your car shopping experience with us. We're happy to hear you were able to find what you were looking for, including fantastic customer service from Trevor. Thank you for choosing us for your automotive needs and we look forward to working with you again in the future. -The Lou Bachrodt Chevrolet Buick GMC Team

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