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Lou Bachrodt Auto Mall

Rockford, IL

4.5
2,173 Reviews

7070 Cherryvale N Blvd

Rockford, IL

61112

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Showing 2,173 reviews

February 27, 2019

Fantastic Group of Professionals Al Luna was very knowledgeable and did his best to meet the price I offered for the vehicle. He took his time with us and was not a high pressure "car More

by scott66
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Al Luna
Feb 27, 2019 -

Lou Bachrodt Auto Mall responded

Thank you so much for the nice review! We really appreciate this feedback and I'll be certain to share your compliments with Al and the rest of the staff. We pride ourselves on offering high-quality customer service, and I'm glad we were able to take care of you. It was our pleasure! -The Lou Bachrodt Chevrolet Buick GMC Team

February 27, 2019

awesome, stress-free This is the third time that we have used Al to purchase a car. He goes out of his way to provide service that is above and beyond what any other plac More

by JFree39
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Al Luna
Feb 27, 2019 -

Lou Bachrodt Auto Mall responded

Thank you for taking the time to leave us such a great review! We appreciate every hard-working member of our sales team, and we are thrilled to know Al went above and beyond to help you find a vehicle that was right for you. If you have any additional comments and/or questions, please feel free to contact us directly! -The Lou Bachrodt Chevrolet Buick GMC Team

February 25, 2019

Great Service Great service and vehicle knowledge. Tim helped me find vehicles with all the features I wanted in a new vehicle. He took his time to answer all my qu More

by Walter
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Todd, Tim Hardin
Feb 25, 2019 -

Lou Bachrodt Auto Mall responded

Your kind words mean a lot to us. We appreciate your feedback and are happy to hear that our team was able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction, and we try our best to make the car buying experience as easy and stress-free as possible. We look forward to assisting you with your future sales and service needs. -The Lou Bachrodt Chevrolet Buick GMC Team

February 25, 2019

Amazing Trevor and the entire crew were amazing and willing to do whatever it takes to give me what I want within the budget that I provided them More

by SeanHallin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Trevor Smiley
Feb 25, 2019 -

Lou Bachrodt Auto Mall responded

Thank you for your business and this review. I am happy to hear that Trevor and the rest of team was able to serve you and demonstrate how we do business here. If there is anything we can assist you with in the future, please let us know. -The Lou Bachrodt Chevrolet Buick GMC Team

February 24, 2019

Best Salesman Hands Down Lionel, was amazing through the entire process. He was patient and listened to everything I considered before purchasing my new vehicle. Thank you guy More

by jirizarry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lionel Vil, Dan Anderson
Feb 25, 2019 -

Lou Bachrodt Auto Mall responded

Thank you for taking the time to leave us this feedback. Your review gives us the opportunity to learn if we are delivering great customer service and I am glad that this was the case with you! Please let us know if we can help you with anything else, thanks! -The Lou Bachrodt Chevrolet Buick GMC Team

February 24, 2019

Amazing customer service Sam is amazing to work with, will work with no other salesman! He makes car buying a fun experience and really goes out of his way to make sure you ar More

by shaught
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Ferrille
Feb 25, 2019 -

Lou Bachrodt Auto Mall responded

Hello and thank you for the kind words! We couldn't be happier that you enjoyed your experience here at our dealership and that Sam was there to provide you with such exceptional service! Thank you again and congratulations on your new car. -The Lou Bachrodt Chevrolet Buick GMC Team

February 23, 2019

Be careful this dealer is dishonest . Don't any business with this dealer because they will take advance of your pocket.Worst BMW dealer ever More

by miljava300
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dan Anderson
Feb 27, 2019 -

Lou Bachrodt Auto Mall responded

Thank you for sharing your thoughts and feedback with us. We strive to provide the gold standard of service for all of our customers. I’d very much like to learn more about your experience and work towards a solution with you. Please reach out to me directly at your earliest convenience. -The Lou Bachrodt Chevrolet Buick GMC Team

February 23, 2019

Great service easy going sale Associate was easy going honest and as helpful as possible the whole time. Got me the best deal on a great vehicle. Was very knowledgable on features More

by JohnS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Hardin
Feb 25, 2019 -

Lou Bachrodt Auto Mall responded

Thank you for sharing your feedback! It is very important to our dealership that we earn the trust of our guests by following through with our promises and providing hassle-free service. -The Lou Bachrodt Chevrolet Buick GMC Team

February 23, 2019

Excellent Seth was very knowledgeable and answered all our questions. He made our car buying experience very easy. My wife and I would definitely recommend usin More

by VWdriver
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Seth Bozarth
Feb 25, 2019 -

Lou Bachrodt Auto Mall responded

Thank you so much for the nice review! We really appreciate this feedback and I'll be certain to share your compliments with Seth and the rest of the staff. We pride ourselves on offering high-quality customer service, and I'm glad we were able to take care of you. It was our pleasure! -The Lou Bachrodt Chevrolet Buick GMC Team

February 23, 2019

Small The salesman Trevor Smiley went out of his way to accommodate our needs. He was very knowledgeable on the Canyon truck we purchased from . I will be r More

by Carlene K
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Trevor Smiley
Feb 25, 2019 -

Lou Bachrodt Auto Mall responded

Carlene, thank you for taking the time to leave us such a great review! We appreciate every hard-working member of our sales team, and we are thrilled to know Trevor went above and beyond to help you find a vehicle that was right for you. If you have any additional comments and/or questions, please feel free to contact us directly! -The Lou Bachrodt Chevrolet Buick GMC Team

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