Lou Bachrodt Auto Mall

I will definitely go back My car buying experience was one of my better ones. Jude and Fil were extremely helpful in get me in the vehicle of my choice and below the payment th My car buying experience was one of my better ones. Jude and Fil were extremely helpful in get me in the vehicle of my choice and below the payment that I was expecting. Jude, showed me vehicles in his overflow lot, which is where I found the vehicle that I purchased. In past experience at dealers they would run my credit through a few banks, these guys didn't, they went to the bank of my choice where I received the best interest rate. I will be going back and recommending Jude and Fil to my friends and family. More

The Most Wonderful And Understanding Salesman and Gentlemen Wow. What can I say about these two gentlemen that made my brand new car buying experience pleasant and responsive! Jude saw me circling the parking l Wow. What can I say about these two gentlemen that made my brand new car buying experience pleasant and responsive! Jude saw me circling the parking lot immediately and came to my attention. I made him fully aware of my needs and wants in a vehicle and he immediately came back with a fabulous response. I had been looking at a specific vehicle for some time but found out it wasn't exactly what I really wanted so Jude started pointing me in a different direction. He was willing to show me anything I wanted and we ended up finding the perfect vehicle within minutes! He immediately sat me in his office and much to my delight, his hospitality and punctuality were spot on. Unfortunately I was starting to feel a bit under the weather and he even offered to find so type of cold medicine to give me some relief. Of course I told him I appreciate the offer but I would wait until my car buying experience was over. Jude quickly but thoroughly got me through all the paperwork as fast as possible. After Jude was finished with his side of the paperwork, I then had to wait for financing. Much to my surprise I was sitting in financing within just a couple of minutes with Fill! Wow, what a fabulous personality this gentleman has... There absolutely couldn't ever be an upset customer after sitting down with him. He was so funny and also concerned of my cold worsening as I was in the middle of buying my new car. He was phenomenal at letting me know what I needed to know and punctual with his side of the paperwork. He made the time go by fast because of his incredible character. He was about business but also had this natural humor that made me feel more comfortable as a customer. I must say these two gentlemen were as perfect as they could be. Thank you so much for being concerned about how bad I was feeling and I will most definitely be recommending you two to anybody I come into contact with that is in need of a new vehicle. Great job guys! Thanks Again, Megan Pendergrass More

Recent purchase of a 2019 540xi Excellent sales assistance in selecting features and placing the order for new vehicle. The purchasing process was cumbersome, disjointed, not well Excellent sales assistance in selecting features and placing the order for new vehicle. The purchasing process was cumbersome, disjointed, not well choreographed. Excessive friendly banter. More

Amazing experience and extremely helpful staff We (my fiancé and I) had been looking for a car for a couple weeks. We visited a dealer prior to going to Lou Bachrodt auto mall and was told nobody w We (my fiancé and I) had been looking for a car for a couple weeks. We visited a dealer prior to going to Lou Bachrodt auto mall and was told nobody would finance me due to my credit score. Jude Molina and Fil Sotomayor were immediately helpful upon arrival with getting us set up for a great car buying experience. Within a few minutes we were told they could help and he would pull a car around that they could get us in. That car turned out to be a brand new Chevy Cruise for the same payments I was paying on a used car. Oh yeah Jude also watched our son for about 20 minutes while my fiancé and I filled out paperwork. That being said, our son is very particular about who he associates with (19 months old) and before I knew it they were like best friends. The entire staff from the financing to the sales department are second to none professionals. Thank you for a great day and a beautiful car. More

New car purchase Very friendly and helpful people. Came in to drive a car I had seen a few days before. The car was ready to go when I arrived. By the time I left the Very friendly and helpful people. Came in to drive a car I had seen a few days before. The car was ready to go when I arrived. By the time I left the car was washed, inside prepped, tank filled and mats placed in the car. More

Best Service Sam was great this Purchasewas the best experience I ever had. Get there for the best sales man an Rockford area. Thanks Sam love the car Sam was great this Purchasewas the best experience I ever had. Get there for the best sales man an Rockford area. Thanks Sam love the car More

Awesome Our salesman Sam Ferrille is an awesome salesman. He never pressures you into a sale. Sam wants you to have the vehicle you want at an affordable pr Our salesman Sam Ferrille is an awesome salesman. He never pressures you into a sale. Sam wants you to have the vehicle you want at an affordable price. If your going to buy a vehicle see Sam at Lou Bachrodt Auto Mall. Sam will work hard for you. More

Sam is a rockstar!!!! Sam was fantastic to work with!! We actually bought 2 vehicles in 4 days. I had a special sticker on the window of my trade in and Sam got it off and Sam was fantastic to work with!! We actually bought 2 vehicles in 4 days. I had a special sticker on the window of my trade in and Sam got it off and put it on my new car!!! Definitely above and beyond!!! More

Great sevice Al Luna was the best, we had a great experience, got my car at my payment, I will be back for my second one in a near feature. Al Luna was the best, we had a great experience, got my car at my payment, I will be back for my second one in a near feature. More

BMW purchase Good job / good service, Went in expecting to be there for hours to trade in my car and they had me in and out, much appreciated, They will get th Good job / good service, Went in expecting to be there for hours to trade in my car and they had me in and out, much appreciated, They will get the first opportunity next time More