Lost Pines Toyota - Service Center

The service department, especially Lupe and Nathan, were very kind, helpful, and exceeded my expectations of customer service. Thank you for the wonderful experience! very kind, helpful, and exceeded my expectations of customer service. Thank you for the wonderful experience! More

Excellent - Larry, Mark. .. were very helpful and informative. Their customer service is friendly and professional. Thanks .. were very helpful and informative. Their customer service is friendly and professional. Thanks More

Every visit for 9 years has been pleasant. All service reps have always been outstanding. All service reps have always been outstanding. More

I was greeted by Doc. I explained that I had an appointment for an alignment. He asked if I was waiting or leaving the car. I was waiting. After a bit I received a messa I explained that I had an appointment for an alignment. He asked if I was waiting or leaving the car. I was waiting. After a bit I received a message with an update and an estimated wait time. I only bring my car to Lost Pines Toyota for all needs. Thank you for great customer service. More

Dropped my Toyota Corolla off with a service rep to reinstall a part that fell out of the mirror case on the windshield, fix rear speakers as they were not audible even when balance is all the way to reinstall a part that fell out of the mirror case on the windshield, fix rear speakers as they were not audible even when balance is all the way to rear, and fix intermittent connectivity problem with USB ports. Three days later I call to find out status of my repair and am told that service rep was no longer with the company and a new service rep will be assigned. Talked to new rep named John, who said he would check into my car and call me right back. called him 3 days later and his response was "sorry, let me check into your car status and call you right back" Crickets for days again. Called to check on my car on day 10 and John was off that day so no updates to report. Called on day 11 and told John I was coming to get my car. Results are, part that fell out was not reinstalled and is now missing from the car (NO REPAIR). Toyota designed the sound system so that the rear speakers are purposely inaudible (NO REPAIR) and I should buy new phones and try them with USB ports the car. (NO REPAIR). If I could give them no stars I would. More

Nathan's customer service was nothing short of outstanding! Scheduling my appointment with Annie was just as outstanding! Both of their efforts were very much appreciated. outstanding! Scheduling my appointment with Annie was just as outstanding! Both of their efforts were very much appreciated. More

Service department always communicates clearly and keeps my 4Runner in great shape. Great attention to detail. my 4Runner in great shape. Great attention to detail. More

Always a pleasure to bring my car in. Annie made getting an appointment easy, and Lupi Gomez kept me appraised of everything that was going on. and got me out in less than two hours. Woul Annie made getting an appointment easy, and Lupi Gomez kept me appraised of everything that was going on. and got me out in less than two hours. Wouldn't take my Highlander anywhere else! More

Took my car in for regular maintenance. Nathan's customer service was over the top. Thank you! Nathan's customer service was over the top. Thank you! More

We have been both buying cars and servicing them at Lost Pines Toyota for over ten years and could not be happier with the good work that they do on our behalf. Pines Toyota for over ten years and could not be happier with the good work that they do on our behalf. More