Lost Pines Toyota

Great Experience at Lost Pines Toyota Lost Pines Toyota customer service is great. The whole team really cared about putting us in a solid vehicle that wouldn't break down. I would drive 2 Lost Pines Toyota customer service is great. The whole team really cared about putting us in a solid vehicle that wouldn't break down. I would drive 2 hours to get my vehicle there next time! My wife and I live in Houston, and we lost our vehicle in Hurricane Harvey. In the weeks following the hurricane, there was a rush on used vehicles in Houston. We were looking for a specific used Subaru, and each time we found one at a dealer it was gone before we were able to drive it. We found the vehicle we were looking for on the Lost Pines Toyota website, and when I called they put me in contact with Jimmy Voigt. He confirmed that the vehicle was available. My wife, 2-year-old, I had to make the 2 hour drive from Houston to Bastrop which was going to land us there at about 9 pm on a Saturday. Jimmy, Dee, his sales manager, and Ben, the financier, all stayed late and waited for us to arrive. They had the vehicle waiting and ready to be driven. They let us put a car seat in the vehicle and take our toddler on the ride. The car was great; exactly what we were looking for, except we noticed a very slight chirp coming from the engine when we accelerated. We asked Jimmy to listen to it, and he brought Dee over. They acknowledged the sound and determined it was a loose pulley. They promised to have the service department take a look at it on Monday, and made it very clear that they would not sell us a broken vehicle which meant that if they were unable to make it perfect, the deal would be off. We agreed to that, and sat down to talk price. Dee was fair when it came to negotiating and gave us a really good deal--a lot better than we could find in Houston. And he promised to deliver the vehicle since they were going to take a look at it the next week. Ben got us through the paperwork in lightning speed, and at 11:45 pm we were on out the door. Jimmy was responsive and helpful the next week. The service department determined that the chirping was, in fact, due to a loose pulley, and they went above and beyond by completely replacing it at their cost rather than simply tightening and calling it good. Later in the week, they delivered the vehicle to my house, again at their expense. I definitely recommend Lost Pines Toyota for new or used. More

Extremely good Had a super great service! Vehicle was completed just shortly after bringing it in. Could not ask for anything better than that. Best device in Bastro Had a super great service! Vehicle was completed just shortly after bringing it in. Could not ask for anything better than that. Best device in Bastrop More

Professional service Caitlin Bible was a pure joy to work with. She was down to home to speak with and has an open attitude that helped me be at ease with being at a deal Caitlin Bible was a pure joy to work with. She was down to home to speak with and has an open attitude that helped me be at ease with being at a dealership. Lost Pines Toyota on a whole is a great place. The bathrooms are clean and feel like an upscale establishment. They offer good free beverages and good popcorn along with a good store for other refreshments. Their service staff are always top notch and their service techs are always professional. They don't try to oversell services and make you feel right at home. They also have a good music system and comfortable seating. The front receptionist is also a positive asset with prompt service and even when busy and working other issues, has no issue with putting them aside to help out with a question. More

warranty work at Lost Pines I had to have warranty work done on my car, and am fortunate enough to live in the same town that is home to List Pines Toyota.! They are only dealers I had to have warranty work done on my car, and am fortunate enough to live in the same town that is home to List Pines Toyota.! They are only dealership I've ever had the pleasure of dealing with that treated me with such compassion and consideration. If you need to rent a car, go see Susan De Vine. She is friendly and efficient. If you need your car serviced, all for Chad Julius. He is friendly knowledge, and efficient. More

Just go.... 😍 Awesome awesome awesome- traded my car for my first ever brand new set of wheels, Caitlin ( sales floor) was just sweet as can be and so very helpful. Awesome awesome awesome- traded my car for my first ever brand new set of wheels, Caitlin ( sales floor) was just sweet as can be and so very helpful. Ben (finance manager) really listened to my needs and helped me feel at ease! This was the smoothest and best car buying experience I've had! More

thughtful friendly helpful no pressure Brandon congdon was terrific. Knew the car. Never pressured me. Helped me figure out how to use the gadgets. Would buy from him again. Never had any n Brandon congdon was terrific. Knew the car. Never pressured me. Helped me figure out how to use the gadgets. Would buy from him again. Never had any negative feelings. No big city hustle. More

That was FUN ! Cailin was GREAT! She made car buying ecperience fun. She worked out a great deal for me. And Ben in Finance Dept was also a pleasure to work with. Cailin was GREAT! She made car buying ecperience fun. She worked out a great deal for me. And Ben in Finance Dept was also a pleasure to work with. Thanks Lost Pines Toyota ! I'll tell my friends. Two thumbs up !!! More

Professional , honest, upfront no BS environment. Dealership was clean, well organized and they had refreshments while I waited for my new Tacoma to get cleaned up , honest, upfront no BS environment. Dealership was clean, well organized and they had refreshments while I waited for my new Tacoma to get cleaned up. All staff was friendly, courteous and professional. Adam even took the time to make sure I knew how everything worked and was set up properly as far as connecting the blue tooth with my phone, etc. Jimmy insured I understood how the final sale would look on paper before I committed to my new truck. Not to call anyone out in other Austin dealerships, no one can hold a candle to the Team at Lost Pines Toyota in Bastrop. More

Fast, easy and caring This expierence was great. It was fast and easy. Jimmy was amazing. And the whole staff was so friendly. I highly recommend lost pines Toyota. Very pr This expierence was great. It was fast and easy. Jimmy was amazing. And the whole staff was so friendly. I highly recommend lost pines Toyota. Very professional. More

Toyota Upgraded September 5 was curious about trade in value on my 2015 Toyota SR5 pre-runner. Within 15 minutes I was speaking with Ryan Terrell. He invited me to th September 5 was curious about trade in value on my 2015 Toyota SR5 pre-runner. Within 15 minutes I was speaking with Ryan Terrell. He invited me to the dealership to complete the visual part of the evaluation. Wow, we sat discussing what I was looking for in a truck and next thing I am signing papers. No pressure, nice and easy with full disclosure and all questions and concerns eliminated professionally. Thanks to the entire staff for making this transition a memorable experience. More