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Los Angeles Chrysler Dodge Jeep Ram - Service Center

Los Angeles, CA

4.9
511 Reviews

511 Reviews of Los Angeles Chrysler Dodge Jeep Ram - Service Center

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November 16, 2023

I came for an oil change, the service was fast and friendly. than you Abigail Duran for take care of my car More

by Rene
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Abigail Duran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 16, 2023 -

Los Angeles Chrysler Dodge Jeep Ram responded

Thank you, Rene, for your lovely feedback. We're really happy to hear your visit with Abigail was very convenient to your schedule. We wish you the safest of travels through the holiday season and beyond!

November 13, 2023

This is the worst service ever. It took 3 days to get my battery replaced, they should have told me that. If it took 3 days to get my battery replaced, I would have gone elsewhere. More

by melonba2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Abigail Duran
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 14, 2023 -

Los Angeles Chrysler Dodge Jeep Ram responded

We are genuinely sorry that we fell short of meeting your expectations. We have been attempting to contact you to discuss your concerns further and address the issues you raised. Our goal is to ensure that every customer receives prompt and exceptional service, and we are committed to resolving this matter to your satisfaction. Please reach out to me at your earliest convenience. With service in mind, Halton Martinez Service Manager Los Angeles CDJR 213-477-1800 X 5098 HMartinez@lacdjr.com

November 08, 2023

Fast excellent service. Very knowledgeable of the situation/ car problem. Very professional when I was greeted More

by lalo_lakers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Carmona-Marquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 08, 2023 -

Los Angeles Chrysler Dodge Jeep Ram responded

We're so happy to hear that! Thank you for letting us know how pleased you were with our team's exceptional service. It is our pleasure to make your visits valuable and convenient. We wish you the safest of travels until we may assist you again!

November 08, 2023

Did what Scott Robinson Dodge couldn’t , appreciate the service. My new home for service. More

by Estro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian Ascencio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 08, 2023 -

Los Angeles Chrysler Dodge Jeep Ram responded

Thank you for telling us why you liked this service visit! Your satisfaction means a lot to us, and we're pleased you enjoyed the accommodations offered by our service department. We hope you'll continue to make LA CDJR your first choice for service!

November 06, 2023

Thank you for the great work you guys did on my car. Customer service was great and thank you abigail Duran for taking great care of me five star treatment 🙏. More

by Hallet Baptist
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Abigail Duran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 06, 2023 -

Los Angeles Chrysler Dodge Jeep Ram responded

Thanks for letting us know how satisfied you were with Abigail's assistance! We're glad she provided you with her utmost support and insight at this visit. We look forward to making your next appointment just as outstanding!

November 05, 2023

I had a very smooth and easy experience with Henry Martinez. He was sweet and didn’t try to sell me additional services which I appreciate a lot actually. My car was done in 2-3 hours which I’m thankf More

by Shahad Khaleel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Henry Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 06, 2023 -

Los Angeles Chrysler Dodge Jeep Ram responded

Shahad, thank you for sharing positive feedback on Henry! We want all of our guests to be treated to service that is thorough and reliable, so we're happy that's exactly what Henry has provided for you. We look forward to your next visit!

November 04, 2023

Everyone was good and attentive and communicated well. I would recommend this place and come again More

by Josue
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian Ascencio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Leslie Carmona-Marquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 06, 2023 -

Los Angeles Chrysler Dodge Jeep Ram responded

Josue, thank you for your trust in our service team! We're happy they provided you and your Jeep with a thorough, informative visit. Please don't hesitate to give us a call the next time we may assist you. It's always our pleasure!

November 01, 2023

Carlos Hernandez at the service department was helpful, attentive and very communicative with the service of my jeep grand Cherokee. Some recalls had to be done and he took care of it in a timely matter an More

by RROY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 01, 2023 -

Los Angeles Chrysler Dodge Jeep Ram responded

RROY, thanks for stopping by to share your 5-star review of Carlos! We're glad he addressed your vehicle's recalls with plenty of communication. Please don't hesitate to reach out when we can help you again. It's always our pleasure!

October 29, 2023

Carlos made my entire experience a seamless and easy! Thank you Carlos for all your support! More

by Stephanie Aguilera
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 31, 2023 -

Los Angeles Chrysler Dodge Jeep Ram responded

Stephanie, thanks for taking a moment to share positive and encouraging feedback with us! We're happy Carlos made sure your visit was a breeze, and we hope to continue being your #1 choice for years to come. See you next time!

October 28, 2023

I worked with Carlos Hernandez at the dealership. He was extremely helpful and truthful about my service needs and wants. I super highly recommend him and LA downtown Jeep dealership for all your nee More

by Shawnray
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 31, 2023 -

Los Angeles Chrysler Dodge Jeep Ram responded

Thank you for your trust in our service team! We're happy Carlos provided you with a thorough, informative visit. Please don't hesitate to give us a call the next time we may assist you. It's always our pleasure!

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