Los Angeles Chrysler Dodge Jeep Ram - Service Center

Bad work, false statements too many lies I came for service to this place, for the last 8 or 10 years, because I have a Chrysler Sebring, but in the last three years, I got a really bad exper I came for service to this place, for the last 8 or 10 years, because I have a Chrysler Sebring, but in the last three years, I got a really bad experience, staff lies to me, they make false statements, and so on. The last disgusting experience was the last two months; I give them my car because the control panel saying has a problem with oil. After they make the first inspection, they say the car need oil change, after that they say in reality the car have a big problem leaking oil and it need open the engine and change parts, I order the job they recommend for my car. After two weeks I get my car back, but I only drive for about two or three weeks, and then the car start in the control panel with the same problem plus the car now have heavy smock emissions. I have to go back to the dealer and, they say have check the engine again and repeat the work, they do but when they give to me my car, I notice the passenger window is broken or something, because cannot close complete, I give the car back to the dealer, and after two days, the service manager say that the car is too old and the inside door parts are fragmented, I explain to the service manager that I cannot believe that, but he insist that is the problem. They force to me to pay for something did wrong, and I request for the broken part and is obvious that the part was broken, but not for fragmentation, because I can see the par are I acceptable condition, no fragmentation at all, actually any one can see the part was broken for any other reason, and according to me they did, but they do not want to accept the responsibility, I have to mention they take two weeks the first time and almost three weeks this last time. Spoke with: Service manager, Alex Kazaryan, and the service advisor Carlos Sapon. More

Professional and courteous Tanya's was my service person and she was amazing. She was always helpful with me especially finding financial options. She was compassionate as the c Tanya's was my service person and she was amazing. She was always helpful with me especially finding financial options. She was compassionate as the car I bought in was my deceased father's. Most people were friendly and helpful. More

Best service in town I drive a 2015 Jeep Srt actually purchased at this location when it was motor village , but recently the carbon trim starting peeling off so I brought I drive a 2015 Jeep Srt actually purchased at this location when it was motor village , but recently the carbon trim starting peeling off so I brought it in and Tanya looked into the warrant and lucky my truck was still covered in so Happy to get this taken care of ..oh and SUJE is always a pleasure to see she always greats me and my daughter she actually needs hold a training class on how to handle customer for your company she is amazing .... More

Love this Dealership?Change of truck, After the misunderstanding, in,the beginning,.Am,Glad,they,Recognized,their,mistake,and,Give,Us,A,Very,Good,and,Nice,Pick Up,Truck,Am,Looking,forward, After the misunderstanding, in,the beginning,.Am,Glad,they,Recognized,their,mistake,and,Give,Us,A,Very,Good,and,Nice,Pick Up,Truck,Am,Looking,forward,to,Continue,been?Ur,Regular,Costumers,in,the, Near, Future, I Love,DODGE,Cuz,It,Has,Ball🤔🤔U,know,What I Mean,Thanks,LADCJR,this is,Gerardo Avila,OK,NOT,Ofelia,Thanks, Again, More

Great staff She was Really helpful and knowledgeable with everything I needed. Got everything I needed done for my vehicle and I will definitely be back again. She was Really helpful and knowledgeable with everything I needed. Got everything I needed done for my vehicle and I will definitely be back again. More

Recall Visit Javier Alvarez provided exceptional customer service. Very satisfied with the service for my vehicle and the customer service all around. Thank you fo Javier Alvarez provided exceptional customer service. Very satisfied with the service for my vehicle and the customer service all around. Thank you for the help More

recall service It's never a pleasure to receive a recall notice, much less 3! My new RAM, which I treasure, had 3 recall notices. SO I made an appointment with DTLA It's never a pleasure to receive a recall notice, much less 3! My new RAM, which I treasure, had 3 recall notices. SO I made an appointment with DTLA Dodge. (I purchased the RAM from DTLA. A terrific dealership worth the drive) Upon arrival I was greeted by Gabriel Curiel, an service specialist. Gabriel was more than professional and friendly. He took the time to explain everything, direct me to Enterprise Car Rental and assured me that my RAM would be ready the following morning. In fact, he called me the same afternoon and informed me that the service was completed 1 day early! DTLA Dodge, their service department and Gabriel Curiel did not disappoint! More

Excellent Service Very Helpful Excellent Service Great Customer Service Tanya was able to answer all my question and provide as much knowledge. Very nice And Swe Very Helpful Excellent Service Great Customer Service Tanya was able to answer all my question and provide as much knowledge. Very nice And Sweet and Caring More

had a problem, fixed my problem. I brought my Jeep to LACDJR because I was having a stalling problem with my car. The dealer found the problem and fixed my problem simple as that. The I brought my Jeep to LACDJR because I was having a stalling problem with my car. The dealer found the problem and fixed my problem simple as that. The staff has always been friendly and my Service Advisor Tanya Ruiz was excellent in every way. I would definitely continue bringing my car in for service, I highly recommend LACDJR. More

Service review Professional service, I felt comfortable, & everything was explained after, just an oil change, my car was clean after, & I was told about, a filter t Professional service, I felt comfortable, & everything was explained after, just an oil change, my car was clean after, & I was told about, a filter that needed to be changed, good service, & customer friendly. More