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Lorenzo Nissan Ft. Lauderdale

Fort Lauderdale, FL

4.5
1,951 Reviews
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1051 S Federal Hwy

Fort Lauderdale, FL

33316

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Showing 1,951 reviews

June 28, 2024

The worst experience of my life, they have stolen my money and my time by selling me a car for 24,000 dollars that is completely broken. They all lie, starting with Gino the salesman and ending with Ne More

by MALENALLANIO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Theo Cameron
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nestor Alvarez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Craig Servo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Terry Kelly
1.0
This rating includes all reviews, with more weight given to recent reviews.
Gerald Wynter
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 28, 2024 -

Lorenzo Nissan Ft. Lauderdale responded

We are sorry to hear that you've had a bad experience with us. Our goal is to provide the best service possible. After closer review of your transaction, it appears that the team had exhausted all options to provide the necessary help to address and fix the issues you had mentioned. We had multiple options available for you, we offered to replace the car for a newer car with less miles and comparable payment which was declined by you and decided to keep the car you bought. We provided a loaner car while we fixed the issue that was brought to us after the time of purchase and even though the condition at time of purchase didn't have the issue you brought us and was determined to be a damage to the axle after the fact we still agreed to fix it and we did. Also every car over 70,000 miles is sold AS IS with no dealer warranty, we still agreed to fix it because our clients come first. We gave you the option on extending the warranty on it at the time of the sale expressing that is an AS IS car and the importance of getting a Warranty but you had also declined. We apologized for any inconvenience this may have caused but we did do our best to make you happy and the team did go above and beyond to make sure you are pleased.

June 25, 2024

Since bringing my car always very courteous and efficient and knowledgeable of my cars needs. More

by NEJSHOWELL8230
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nestor Alvarez
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 24, 2024

Thank you for your service. I love the car. My payment is more than I expected. More

by KATHERINE.L.POLLARD
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Theo Cameron
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jean Verdelus
4.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Becerra
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 21, 2024

Great service ! Service advisor was very helpful and helped me to understand the repairs needed More

by SAMUELHTORRES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddy Del-Cid
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Mikulla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Randy Hamilton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nestor Alvarez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Terry Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 21, 2024

I feel that the dealership was not upfront about the ultimate price of the car. It was presented that I would save on the price if I took a loan, which I could then immediately pay off, which I did. But More

by Jross99
Recommend Dealer
No
Employees Worked With
I do not want to name anyone
June 20, 2024

It was an amazing experience overall from the moment I walked in. Would strongly recommend More

by Caius17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nestor Alvarez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Craig Servo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Terry Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gerald Wynter
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 20, 2024

The advisor, Craig, was courteous, helpful, and explained everything in detail. He got my 2023 car fixed quickly More

by KSTON4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Servo
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 19, 2024

Mala atención promesas falsas compromisos incumplidos Lo tratan a uno como si fuera un niño Como si no supiera sumar y restar More

by JOSEEDGARPUERTO
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Craig Servo
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 18, 2024

Service was amazing, Gerald is a great service advisor. My car was fixed in a quick manner with no issues whatsoever More

by Adrian.pedrol
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nestor Alvarez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Craig Servo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Terry Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gerald Wynter
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 18, 2024

Thank you for the Great advice as usual. Thank you Sammy and Terry for all your help More

by sharonmcd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terry Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sammy
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