Lorenzo Nissan Ft. Lauderdale

I got the price that I wanted and the deal was smooth. Thanks to the sales person and the general manager for this smooth deal. Thanks to the sales person and the general manager for this smooth deal. More

I brought in my vehicle to have service. Once the vehicle was returned to me it was damaged, scratched on both the passenger and driver's side doors. They refused to fix the damage. ****After posting vehicle was returned to me it was damaged, scratched on both the passenger and driver's side doors. They refused to fix the damage. ****After posting a negative review I was called by the General Manager who made arrangements for the scratch in the door to be fixed at their body shop at no cost to me. They are committed to making their reputation better and will make their customers happy whatever it takes! I am now happy with the look of my vehicle and will give them a second chance. If you have an issue as to speak with Stacy, the GM. More

The staff here are great! They are committed and fully vested in their customers. From the first phone call to the handshakes as I was ready to drive away in my new Rogue. I had been to a few dealership vested in their customers. From the first phone call to the handshakes as I was ready to drive away in my new Rogue. I had been to a few dealerships in search of a good fit for me and all had been negative experiences until Maroone Nissan of Ft. Lauderdale. Seems like everyone is eager to make a promise but when you sit down to discuss terms everything changes at the customers expense and wallet. This was not the case at this dealership. Even the General Manager came over to say hello and welcomed my husband and I. I'll admit I am high maintenance but when the sale is done it's up to the Service Department to carry on the relationship. I made a point to walk through this area and was greeted with smiles and hello's which made me feel good (they had no idea who I was and I was by myself so they didn't "have" to make a good impression had I been with my sales guy). I've been in an Infiniti for over 17 years so going outside of a high customer service environment is a little difficult but I feel I am in good hands with this team. Cannot wait to see them again when I come in for my oil changes. More

I have been leasing for almost 40 years. This has truly been one of my very first exeriences where I am comforted with each of the speople I spoke with. Honesty and integrity seems to be the watchword at t been one of my very first exeriences where I am comforted with each of the speople I spoke with. Honesty and integrity seems to be the watchword at the dealership and the customer service by everyone could not have been better. All my expectations were exceeded and this is one of the very first enjoyable experiences I've had in leasing a car. The performance, knowledge, skill set and service delivered by each of the staff with whom I cam ein contact is the excpetion and should be bottled and used at all automobile agencies. More

I usually go to the maroone Nissan in Pembroke Pines but I decided to try Fort Lauderdale because I was closer. I have a 2012 Nissan Altima. I went on a Sunday for an oil change I also needed them to fix I decided to try Fort Lauderdale because I was closer. I have a 2012 Nissan Altima. I went on a Sunday for an oil change I also needed them to fix the seat belt in the back seat. After my oil change the service tech advised me that I need to come back another day for them to fix the seat belt! He said they didn't have enough techs there on Sunday to spend time fixing the seat belt and I should come back another day that's convenient for me, I told him I guess he meant another day that's convenient FOR THEM! When I went to pay for my oil change the cashier had such a condescending attitude. She didn't greet me, she didn't even tell me total right away. She was doing other things and when I did pay her she just gave me my receipt and went back to doing whatever she was doing. Her whole persona was as if I was an inconvenience or a bother to her! She also had a lip piercing in. Extremely UNPROFESSIONAL!!! Let's just say I will NEVER return here!!! I'll drive all the way to Pembroke pines! More

I wanted to take the time to Thank you especially, as well as your staff for the professional and outstanding way you handled my issue after I purchased My 2002 Nissan Xterra from Maroone Nissan Ft. Laud well as your staff for the professional and outstanding way you handled my issue after I purchased My 2002 Nissan Xterra from Maroone Nissan Ft. Lauderdale . It is an unfortunate problem that happened to us both, and though By design, your policy was not to have any warranty on my vehicle, I'm happy that i constituted it before purchase. But I write today in grattitude that you had an opportunity to shun me away and or come up with a million excuses as service dept. tried to have me pay for services, you stood above most Auto General managers as did your staff by your direction. And repaired not just one, but all issues I brought fourth that my vehicle had been experiencing, and inaddition Issued me a great user vehicle at no charge, while my vehicle was being repaired. I know in these times expenses are everything even to everybody myself and even a large Corporation such as Auto Nation. However you honored your Limited Warranty, Here Here!!!!! It's good to know that Quality, Ethics and Ettiquette still exist by a Auto dealer and that you should be noted for Your service to me even though it was a used car and that you've probably lost money on the deal you did the right thing! If I can ever assist you for promotional needs or if you or Auto Nation would like to use this testimonial? you have my absolute permission, I appreciate everything you and your team did to put me back on the road, and also know that when it is time to purchase my new vehicle, I will be visiting you at Maroone Nissan Ft. Lauderdale. Respectfully, Allan Ulrich Eternally grateful Maroone Custo More

There prices were good, however they were less than fully honest and did not communicate or follow through on promises made. They failed to deliver the vehicle with a manual and with the second key FOB. Thei honest and did not communicate or follow through on promises made. They failed to deliver the vehicle with a manual and with the second key FOB. Their lack of follow through on promises to order and deliver these and their lack of even communicating over the status of these things makes me say "Buyer Beware." More

We just traded a 2007 Nissan Frontier we bought from Maroone Nissan. The ride of the Nissan Frontier turned horrible over time (the suspension sucks) and the noise from outside of the vehicle was very Maroone Nissan. The ride of the Nissan Frontier turned horrible over time (the suspension sucks) and the noise from outside of the vehicle was very loud, so it was time to trade it. When we traded it in, the dealership questioned us: "The Carfax report says this truck has never been in an accident, but the front fender has been repainted. Do you know why?" We owned it for almost 3 years, no accidents on our part, so that means the dealership we bought it from "Maroone Nissan" repainted it before we bought it. Thanks for the disclosure!!!! If you want to buy from a dealership that will "damage" a vehicle and repair it with zero disclosure to you-the buyer of a brand new vehicle-GO FOR IT! But don't say you weren't warned. More